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February 2024 by F J.
I have been almost 10 year faithful customer of Fashionphile. I want to share my experience to other customers so hopefully this will be helpful. I have purchased Hermes Picotin 18 and to find out the padlock's year (2019) does not match the bag's year(2020). I have been so furious as I feel so cheated by a company I so dearly trusted. If I didn't go through the serial number and checked, I would have kept the bag as it was a beautiful bag. After three phone calls to the customer service, their email response was 'Due to the item being listed incorrectly'.. and gave me a code for $50 gift card which is little more than 1% of my purchase. An insult.. PLEASE PLEASE BEFORE YOU DECIDE TO PURCHASE A LUXURY HANDBAG, STUDY ABOUT THE BAG so you will spot any discrepancies. from a very sad customer....
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February 2024 by Dejanai C.
Finally bought an item from Fashionphile and the process was so seamless. I've sold here twice and was so excited to buy! I bought the item online and requested to pick up so I didn't need an appointment. The security guard let us in with ease and the employees brought my item down promptly and I was allowed to inspect it before it was packaged up for me. I can't believe I got such a great deal on such a rare item! I was hesitant about buying anything pre loved but the condition of my item is superb and I'll HAPPILY buy more items from here.
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January 2024 by denise Vargas
I did some purchased last year the experience was great anwser all my questions. I'm so happy.will be buying more . The shipping was fast.
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January 2024 by William Boston
A lot of fun! Amazing selection of high end purses and jewelry and other accessories. My daughter had a fun time trying on purses before her final purchase. Helpful staff. Very secure location.
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January 2024 by Chris Douty
Staying in CA for the winter, while picking up an online order today asked to see two other items. Staff was friendly and welcoming. Would definitely return.
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December 2023 by Farnaz N.
I have shopped here a few times and I love that their designer goods are sustainable and you can "Sell, Shop, Repeat." Sustainable shopping recognizes that everything we buy has health, environmental and social impacts and I try to align my shopping habits with what is important to me and my values. You can find good deals on designer items at Fashionphile. The reason I'm taking off a few points is that if you pay in cash, you don't get cash back if you return the item. They will mail you a check. I returned an item A MONTH AGO and I still haven't received my money back! This is unacceptable! I called and they said it usually takes 14 business days but it's been much longer than that!
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December 2023 by Taylor “TaylorLuvsLV” LouisV
I sell to them not buy from them since 2016. Since their expansion from the Carlsbad store, they have been very sluggish with their buyout pay out. The process is easy when you sell. The process to get your money is ridiculously too long. Prior it was 1-2 business from them receiving your goods. Now it’s 6-7 business days, not what information on their website claims but they are quick to post your goods on their website for sale.
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November 2023 by HFH HFH
Sara send me the items who knows maybe we can strike a deal. txt: nineoneseven_fivefourfour_seventhenthreesixes
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October 2023 by Courtney L.
Great products, quick shipping, great return policy! I highly recommend this company for higher end consignment
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September 2023 by Tiffany L.
I've been wanting a luxury handbag for quite some time now but haven't been able to justify the price tag. Unfortunately for the consumer, prices keep going up every year so waiting can actually hurt you. The bag I had my eye on for a while now went up $700 over the course of the year!! I decided to pull the trigger before it got even more expensive, and started searching for reputable resale stores that carried the exact bag and color that I wanted. What caught my eye about Fashionphile is that they've been around for decades and have a partnership with Neiman Marcus. They also have a great protection policy against counterfeits and will refund you should you discover that your item is not authentic. I'm lucky to live around this area so I could pop by the flagship store (the other one is located in NYC) and the bag I had my eye on happened to be at this location so I could pick it up the same day after ordering it online. I called (a few times) to make an appointment so I could pick up my bag and so I could shop a few other items so I could be confident in my selection. I was really impressed by the condition of my bag which was "excellent" but to me seemed like it was basically brand new. I asked them to pull a few bags in other "conditions" and ultimately decided it was worth it to spend a little more to get a nearly pristine bag. The sales associate who helped me was nice and friendly. She stopped by to check on me a few times and pulled the inventory I was interested in right away. If you can, I would recommend stopping by and checking out your items over just having them shipped and delivered (if your item is located in store). This gives you the opportunity to evaluate the condition and return it right away if it ends up not being what you wanted, and you don't have to worry about the item getting damaged in transit either to you or when you return it. I would definitely return the next time I'm in the market for a luxury item. I saved $900 compared to current retail price on my handbag and I'm happy with my experience.
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August 2023 by Kayla W
Love it!!! Im obsessed! Cant wait to wear it everywhere
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August 2023 by Elizabeth B
I received my order. I am very happy with my purchase!
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August 2023 by Joanne G
It has two places where the thread is pilling on the scarf in an obvious spot. I wouldnt say this is in excellent condition. Id say its in very good, but it felt a bit misleading. Otherwise, I still love the color and can tell it is authentic.
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August 2023 by Susan P
It was even better than the pics showed. Thank you
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August 2023 by Sujata G
Very pretty bag! Really like to shop with Fashionphile online.
