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November 2023 by Cassandra Macedo
So nice and cool
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February 2023 by Jay M.
best place to get colognes , I always come here and the same lady always gives me great service
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February 2023 by Louie G.
I had the worst customer service experience that I've experienced today. I'm not sure what the lady's name is, but she was older with a blonde bob-like haircut and glasses. My partner and I wanted to buy a Dutch oven, but the colour we wanted was only available in the display model. We attempted to buy the floor sample, as it had a price tag attached to it. Right from the start, this lady started displaying attitude towards us. She didn't say anything while we were waiting in line, she simply pointed at us and used her finger to signal us to come. After we explained our situation, she informed us that we couldn't buy the floor sample. We then asked if we could place the order with her to get it shipped to the store, but she said they didn't have it online either. Mind you, she didn't even check, she just brushed us off. I was starting to get annoyed but asked my partner to grab the Dutch oven in another colour, which were right behind the checkout line. In the 10 seconds that it took for him to get it, and with me standing right in front of her, this lady walks off right out of Macy's. She continued walking and left us speaking to ourselves. I tried to get her name but wasn't successful unfortunately. I don't understand why people work in retail and customer service when they're so bad at it.
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January 2023 by Michelle H.
Dorina was amazing with customer service thank you matched my makeup foundation and makeup thank you! She has
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January 2023 by Joe A.
I shopped around trying to find a pair of pants to match that I had bought the day before. The in house latino Security Squad followed me around like I was going to steal something. So uncomfortable to have this treatment just because I'm White and not rich. I will never shop this store again only because of their racist Security Team.
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January 2023 by Zelda A.
i was in dire need of a candle, several candles for last minute christmas presents. not a single worker to be found. trekked through the entire dismantled and disgustingly humid store. no candles. cute giraffe, had to get a picture of my daughter with it. love.
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December 2022 by Laura B.
I helped an 84 yr old go shopping for some slacks. Kyle Manja, was helping him and was the BEST. He was patient, efficient and ever so kind. I hope he get some recognition for doing such a caring job taking care of this elder.
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December 2022 by Diane C.
Been coming to this location since we moved to San Diego over 6 years ago. The staff are very helpful and it's always a pleasure walking around finding good sales or new items that actually fit.I also buy my husbands clothing from the men's store which he loves. There's always a great variety.As I tent to also shop on Macy's app, at times items delivered don't fit well or aren't as nice in person. There's a convenient return station on the first floor which is helpful. Typically the lines are short and move quickly.
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September 2022 by Kim T.
Who is now doing the buying?! Macy's Men..... terrible. This store needs a revamp quick.
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August 2022 by Alexandra R.
My boyfriend would not have a suit to wear to his sisters wedding if it wasn't for Martin!We rented a suit somewhere else that just did not work. After trying on the rental they told us we would need to find a custom suit in 2 days or look ridiculous. In a panic we went cluelessly looking for something that might help.Thankfully we went when Martin was working because he was so helpful and took the time to help us find the perfect suit and the perfect fit! He was very patient and really took the time to make sure we loved the suit and it was comfortable. We went in so stressed and hopeless and left with a suit we loved!Martin is the suit master.
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May 2022 by Amy W.
Don't waste your time coming here. Not enough employees! I found this to be the problem before Covid now even worse.how can you buy something if there are no cashiers. Never again!!!
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May 2022 by Thomas H.
I was In there with my spouse to look at cologne today. Carmen was leaned up against the counter drinking water. She did a monotone "hi welcome to Macys" and went about her hydration. My spouse asked "do you have Valentino cologne" she walked off and seeming very annoyed said "no we don't carry that". We asked about another cologne and she let us know in her annoyed tone that it was out of stock. My spouse then asked Carmen "what was a popular mens cologne" That seemed to annoy her more as she rolled her eyes and walk away saying Sauvage and another fragrance. She did not want to engage in conversation with us to make a sale. I inquired about Chanel and low and behold they had it. She pointed us to where it was and then condescendingly explained the difference between au de parfume, parfume and eu de toilette. How dare we not know! The tip of the iceberg was when we asked how much for the gift pack. Carmen replied "I don't know! I need to scan it." Carmen grabbed the gift pack and said "God!" Then was abrupt when she said "the cologne alone is $130" then scanned the box and said "the gift set is $170". I told my spouse no thank you and we walked out. I would have loved to purchase the gift set, but NOT from her! She is rude, condescending and seemed extremely bothered she had to work that day. You all need to have a conversation with her. I would have been in so much trouble if I had treated a customer like that. Definitely no plans to return.
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January 2022 by reza s.
Zero, after almost two months having our money, received a text that our dining set is not here and it is going to be another 4 months. Ridicules, instead of spending so much in advertising and cheating people, get your business in order. Spent so much money to buy lighting coffee table and other complimentary stuff, don't know what to do. Spend so much time that we don't have on this plan. Very disappointing, don't deal with this people.
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December 2021 by Alma R.
Very slow service at the fragrance section. 3 different employees saw me standing in-front of the register but not one offered to ring me up.
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December 2021 by Judy H.
I am plus size, I have shopped Macy's for 35+ years . Things have been moved around and now there is maybe 25 ft devoted to plus size. The racks were sparse. Ugly t shirts and leggings were all that hung. No nice slacks, tops blouse and what I went for A Christmas top. PLUS WOMEN WANT TO LOOK NICE TOO. AND WANT TO CELEBRATE CHRISTMAS. I call this body shaming. shame on you Macy's
