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July 2023 by Jeannette Manning
I have banked with First Citizens Carlsbad for about 10 years. GREAT consistent CUSTOMER SERVICE! They are professional, yet personal, and are willing to go out of their way to help when needed. I highly recommend them.
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March 2023 by Todd Mayo
Banked here for 10 years, great customer service
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July 2018 by Shirley Praniuk
High fees. Worst bank
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July 2017 by missy m q
The Teller at the Carlsbad Branch on 7.3.17 @ 9:15am was awful terrible, terrible customer service. She was the 1st teller on the right side when you walk in. She had dark hair, older lady in mid to late 50's treated me as if I were a complete criminal just for cashing my payroll check. She 1st had to call the office where I work at to verify that my Boss who is a Dr. Printed the payroll check and that i didn' t forge it or something, then she had to call my boss/business owner to verify on his cell phone that he wrote check which he verified and that wasn't good enough for her either. She then had to call his branch and get verification that my boss/business owner is who he is and not a fraud. Unbelievable service! I am just disgusted with that teller and her judging service. I would never bank with 1st Citizens due to horrible customer service treating you as if you are a criminal... so crazy!
