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January 2024 by marisa martinez
These sales girls are so stuck up. I don’t know why they believe they are so superior or maybe they have just grown up as spoiled brats. My Daughter went in to get a couple of Xmas gifts and had to interrupt the group of sales girls gossiping in the corner. She politely asked to see an item and the girl has the nerve to say “do you want to see it or buy it” what’s it to her that is her JOB that is the least she could do. I can’t believe the nerve of these girls. I wouldn’t have been so nice to her. I am gonna get her name and will report it to management. And yes my Daughter did purchase a couple of items.
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November 2023 by Jill Cayelli
I was given a bracelet as a gift and sadly it broke. I went into the store preparing to purchase a new one. She got the bracelet for me and I was waiting in line and she asked if I needed more help and I said I was just waiting to pay. She let me know they have a guarantee and there was no cost. Thank you for absolutely making my day. I know where I’ll be doing my shopping.
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August 2023 by Kelly T.
Replaced my necklace when it broke a couple years after it was purchased. Would buy here again!
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August 2023 by Michelle B.
I have always lived in a coastal town in Southern California, and when they put a store in Carlsbad, I think I did cartwheels and I am of the decade that shouldn't be doing cartwheels! The two go together, like sand and water! Come on in, if you need a gift, you should always buy yourself one too!
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May 2023 by Richard W.
Outstanding customer service. Anytime I have an issue no questions asked they take care of it. Customer for life.
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February 2023 by Ashlee J.
I stopped in with my sister to purchase a necklace for my sister's mother in law who was visiting from Italy. We wanted to get her something made in California since it was her first time visiting the US. The employees stood around the cash register and were not very engaging with any of the customers in the store. We did manage to find something suitable but the jewlery is honestly nothing better than you can find on Etsy and is way overpriced -for what it is. Also, they do not have gift boxes. If I am paying over $120 for a piece of Jewlery, I at least expect a small box and not a tweed bag that is going to cause the jewelry to get all tangled. We intended to spend more but the whole atmosphere was just very off-putting.
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February 2023 by Dr. Crystal K.
I was shopping for an initial necklace for my daughter for Christmas, and I literally found the same exact necklace on Amazon for half the price! I truly believe that's where they're getting most of their inventory, because their jewelry is not high quality at all.
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January 2023 by Scott B.
Terrible customer service. I gave my wife a necklace for Christmas that I bought in early December. When my wife tried to return it on January 10, they would not give us a refund. Their policy is to return items within 30 days. My wife did not realize this as it was a gift. The sales rep spoke with the manager and they again refused to give us our money back. The manager did not have the courtesy to come over and explain why they would not give us a refund. At first they wanted to give us store credit (to be used that day in the store), but then agreed to give us a gift card that could only be used in their store (at a future date). This was a gift and my wife had been sick after Christmas and didn't realize she didn't want the necklace until after the new year. I highly recommend that you stay away from this store because of their terrible customer service. Their jewelry also looks cheap.
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November 2022 by Chase Colvin
Dana helped me out today and it went as well as I could of hoped for. As a guy getting a present for my wife and knowing nothing at all, she was patient and went through multiple items showing me how they'd look until we found what was right. Thank you very much for your patience and vast knowledge of the store!!
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October 2022 by Jason Boyd (Linktreats)
Helpful associates and a great selection of jewelry.
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July 2022 by Nicole Belanger
I had my first gorjana experience the other day and it was fabulous! I went in with a slight idea of what I thought I wanted, but had never been to a gorjana store or tried any of the jewelry so I was excited to learn about the different styles. Lexi greeted me and was amazing the entire interaction! She was patient and worked with me as we moved across the store to find the perfect sets of earrings and layering necklaces. All of the associates were great and Lexi went above and beyond to make sure I left with a smile on my face! I have now started a wishlist and will be sure to return again soon! Great job Lexi and the Carlsbad team!
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May 2022 by JM S.
Every time I go to Venice, CA I like to pop into Gorjana for a gemstone bracelet. I had a wonderful experience with Liv today. She was charming, personable, real, and most importantly, enthusiastic about Gorjana's jewelry. She was a breath of fresh air in a realm usually populated by the snooty, stuffy, pushy, or miserable salesperson. She definitely knows how to sell with a natural flair, and just by being herself and seemingly honest. The store is gorgeous. Open, light, airy... beachy bougie but in a good way. I could have just walked around and had a glass of champagne if that had been an option, but we needed our faculties to open necklace and bracelet clasps so that was probably for the best. They have every day wear jewelry that's 14k gold plated and they have solid gold statement pieces. Most pieces are on trend and fall on the more dainty and delicate side. If you're in the market for some beautiful yellow gold every day wear layering pieces that are somewhat reasonably priced , this is your place. I'll keep collecting my gem stone bracelets for sure, but since Gorjana is only 5 minutes away now and not an hour or two, I might have to come up with more excuses to get them. (The excuse can't be that I happened to be in LA anymore.) I will say I wish Gorjana designed chunkier rings that do not have a design in the center. I'd love to find some big, juicy, genuine gem stone rings in gold plated and regular gold. Perhaps that's on the horizon. I'd also love to see charms for a more mature market. A little less "heartbreaker" necklace charm that feels a bit youthful in the vein of a BFF charm, and a little more of the little fresh water pearl and deco looking one I found today. Or at least more of a mix. :) Either way this store has found the right clientele (next to Lululemon and Apple and ummm across from Anthropology) and if they keep choosing employees like Liv, they will do VERY well here. Oh- I did have an issue with a necklace kinking when I took it home and out of the bag and I called right away. I found out they have a lifetime happiness guarantee on their pieces. That seems pretty amazing.
