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March 2024 by Jashim Sobhanian
Delicious but little expensive ?
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December 2023 by Ayush G.
The person making my sundae did not make it with the correct ingredients.
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December 2023 by Karla Cervantes
My experience here was embarrassing and disappointing due to the store #966 managers unprofessional actions towards myself and another employee at this location on 11/25/23 at 5:08 pm. I entered the store to redeem my mini cone reward and the employee, who seemed to be new, accidentally gave me the wrong cone. Once I arrived at the register, the Hispanic woman (she was speaking Spanish to the employee) told him that she needed to charge me for the mistake, but somebody had to pay. I asked her why I had to pay if it was not my mistake, and she said it was! I was confused at that point and the employee was shaking nervously and handed her $2.00 out of his own pocket to pay for the cone, which she accepted. I could not let this poor gentleman pay for something that he clearly did without knowing and I gave him the $1.50 to cover the cost. I cannot believe the manager would take money from the employee (federal labor law violation) instead of apologizing to me. I even offered to give the cone back. Overall I love their ice cream and the employee was more than nice, but the lady in charge should really get looked into before it costs the company more than the price of a cone to defend a labor law case against the store.
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October 2023 by Sarah Schrell
It's not a great value. Haagen-dazs cartons from the grocery store taste fresher and are better priced. Plus, they charge extra for a second spoon to share.
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October 2023 by jim christ
Delicious, what there was. I needed my reading glasses to locate the serving. Maybe they should switch to to a tablespoon sized scoop.
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October 2023 by Mary L.
Quick service, good for a quick snack. We got a banana split, 2 scoop, just right to share for a couple. Will be back, they have great flavor options too.
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August 2023 by Mirta Fuguet *Personal*
The ice cream is delicious, but the service is SLOOOOOOOW.
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August 2023 by Abdullah Al Homeadan
Worst Häagen-Dazs ever; the ice cream ? is not frozen enough and the service “pay tip or I’ll follow you with the angry bird look”. Straight from the shop to the garbage ??
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July 2023 by Steve N.
One of my favorite places to stop by when I'm at the Carlsbad Outlets is the Häagen-Dazs store. Seriously can't go wrong with a simple scoop of their famous ice cream and sorbet selections. The service is quick and pleasant when taking your order and they are pretty generous with the scoops! It's a small location that only has a few people at the counter, but they offer everything you can ask for at a Häagen-Dazs. Highly recommend stopping by!
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May 2023 by Nathan H.
Under new management and all positive reviews are for old management! This used to be the only ice cream shop my daughter could get ice cream from as she has food allergies and she could have the gelato. Under old management they would open a new container if other containers had been contaminated with dairy. Now under new management they refused to open any new container and so we could not get ice cream. We told them that old management did this and they said this is new management and showed no sympathy or solution to my daughter's tears. This was absolutely unacceptable customer service and new management is horrible and should not be supported.
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May 2023 by Elaine D.
New owners are unwilling to open a new tub for kids with food allergies. It's a small thing, to accommodate a child who is excluded from eating out at most places. The previously owner was so sweet about it.
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March 2023 by Mark Couch
My personal Heaven on Earth!
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November 2022 by Nadia G.
Tiny little store with a long line. But the ice cream so so delicious that it's worth the wait. Staff are helpful and friendly. Store has a great location.
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October 2022 by Gabino Camacho
Very good ice cream
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September 2022 by K. Kang
Expect minimum 30 min wait time
