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February 2024 by Tina Odonnell
I can’t say enough good things about this dealership, 10/10 car buying experience today! Everyone is friendly, professional and HONEST! Don Cross and his sales manager Erik played no games with the sales price, they were very transparent. When I got to the finance off I was ready to protect the deal I just made with Don but John was just as honest and I didn’t even have to protect the deal. All around great team here!
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February 2024 by Jana Lorensen
Just moved in from out of state. They got me in super fast and went above and beyond my expectations. Martin was on top of my first visit, knowing that I needed a recall service before I even knew it. This will definitely be my new dealership from now on.
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February 2024 by Mario DeAngelis
Martin our service advisor was fantastic. Got our car in and had it repaired very quickly. His professionalism is exceptional .Thanks again
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December 2023 by Douglas Lentz
I was not completely satisfied with my visit in fact I was disappointed. First let me say that both Eric and Miguel the gentleman that checked me out provided excellent customer service but I was disappointed in the product that I received. The replacement tire that you provided doesn't match any of the other 3 on the car, which would have been fine if it were an emergency or if I was at Bobs discount tire, but why did I have to wait an additional 4 days for a non matching tire? Secondly when I picked the car up there was a yellow warning light for low battery on the key fob, we assumed the old key fob not the new one you had just programmed, but after we changed the battery in the old one and started and restarted the car and separated the keys and did all the various combinations it turns out that the battery was low in the brand new key fob that I had just purchased from you, I will go ahead and assume that the replacement of the gas tank flange the other item that was completely correctly but based upon the first two items my confidence is definitely shaken. Thank you
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December 2023 by Mike Morrin
Excellent customer service! The online reservation system is convenient to use. Everyone is friendly and very helpful. The facility is clean and well organized. Thanks a lot Land Rover Carlsbad.!
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November 2023 by Amber Appleby
So impressed with LR Carlsbad! Miguel was an absolute gem to work with. I had called LR San Diego for a problem I had with my certified RR Sport, and they couldn’t get me in for 45 days! My car’s issues were persistent, and when I called the SD location and left several messages, nobody called back. I finally called LR Carlsbad, and I’m so glad I did. They got me in the same day, provided me with a new vehicle loaner, and updated me daily.Miguel takes accountability for his team, provides you with answers, and his services is top notch (delivered my car to my door and I love 30 miles away).I’ll continue to shop and service with LR Carlsbad for all further needs. Thank you for helping me and for the exceptional customer service along the way!
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November 2023 by Anthony Cisneros
Hoehn Jaguar Land Rover Carlsbad continues to provide excellent service for my vehicles and my family. I have taken my vehicles to this dealership for the last 7 years. The service and support is outstanding.I recently scheduled an appointment to get the brakes and tires on my Jaguar XF looked at due to a slight noise I was experiencing during rush hour traffic on the freeway.Miguel did an amazing job of taking care of my service request. He was able to effectively listen to my concerns. Once I dropped off my vehicle with Miguel he led me to the next member of the Hoehn team that would assist me.Leah was beyond helpful and expeditious in her assistance in getting my loaner vehicle. Tom and Harry were very helpful and were great ambassadors in greeting me upon arrival and pointing me in the right direction.Upon receiving my video of my vehicle inspection (within 24 hours of the drop-off time) the mechanic team informed me that all brakes and tires looked good and didn’t need any service at this time. The professionalism and honesty was greatly appreciated (as always).Miguel contacted me to let me know that I could pick up my vehicle and he would have it cleaned and ready for me.Miguel and the team’s communication, customer service, and support is second to none. Great team of professionals!
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November 2023 by TheRealKatieAnn
Absolutely the best! I have been looking at Land Rover discoveries for a year and a half and when I tell you, I have talked to Land Rover dealerships across the country, I mean it. Carlsbad is hands-down not only the easiest to deal with, but they were pleasant to deal with as well. I live within walking distance to a Land Rover dealership in Ventura county And they wouldn’t negotiate with me at all. Carlsbad staff is super friendly, they negotiated with me, and they made the delivery process so seamless and easy, I will go back to them time and time again.
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November 2023 by courtney eilerts
All of the service professionals are wonderful to work with at this location! Unfortunately my car has been in this shop consistently since owning. It’s beyond belief after spending so much money on a car BUT they at least make it a wonderful experience with great customer service and communication.
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November 2023 by Grant Vincent
Marty was great assisting me with getting my windshield replaced. There was confusion with it at 1st because I wasn’t informed it needed to be paid for in advance. However, Marty found another one same day and got it done! Much appreciated.
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October 2023 by Elaine Hennig
Miguel was great to deal with. He communicated well and was able to assist me with a rental car and kept me informed on the replacement of of my windshield. Thank u Miguel!
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October 2023 by DIANE SHARP
My appointment didn’t show when I arrived at dealership. However, Eric made sure to fit my car in within a few days, gave me a new loaner and took care of my car. Pleased with his response and service.
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October 2023 by Guillermo Serrano
Excellent service! Jeff ho was very kind, very knowledgeable and he provided amazing service!The quality of the cars, the cleanness and luxury of the whole dealer place was great!
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October 2023 by Mike Ebrahimi
Anyone who has read my numerous reviews knows that I don't give out 1-star reviews often, and my experience must be horrendous for me to do so. However, I cannot express enough how terrible this dealership is. I have never been treated so poorly by a car dealership in my life. Their motto is the opposite of the norm--rather than "the customer is always right," they approach you with the maxim that the customer is always wrong.My experience has not only guaranteed that I will never go to this dealership again, but has turned me off to the Land Rover brand as a whole. If you want to pay an insane amount for a car then be treated horribly if anything goes wrong with it, then this is the dealership for you.
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October 2023 by Eugene Bruno
Jeff Ho was great. He is a super friendly, low pressure sales professional and it was a pleasure to work with him. Over the past few months Jeff kept me updated on inventory so I was able to find exactly what I wanted. He communicated consistently about incoming inventory and sent me tons of photos. He was super easy to work with and I never felt rushed to make a purchase. In the end, Jeff got me exactly what I wanted.
