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December 2023 by Dana D.
This store feeds my creative soul. I love coming here and going up and down the aisles, whether I'm seeking inspiration or on a mission to find specific items for my creative projects. My modus operandi is to search the website first to get ideas or to see if what I want is available in-store. Even when I order online and then drive over to pick up my purchases, I end up roaming the store to see, What else do they have? Staff is friendly and helpful. Prices are competitive. The shelves are well-stocked with a wide range of products in numerous categories, and I can't recall ever leaving here empty-handed or uninspired!
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November 2023 by Fernando M.
Brought in an old b/w photo print for custom framing. They charged me $560. The framing took 2 weeks later than promised. They ordered the wrong size matte. When I finally went to pick it up, the photo had "ripples"--like waves. It was not mounted flush to a backing before framing. I asked them why they didn't dry mount it. They said they don't do that, due to the age of the print. I asked them why didn't they tell me that before they took my $560. No answer. They offered to add more "backing". I went back a few days later to pick up the print. There was very little difference. Now the back cover was wrinkled, like it was slapped together. I felt as I didn't have much choice but to bring it home as it was--it was a unique print and probably hard to replace. Live and learn.
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June 2023 by Liz P.
I went into this store to have a picture framed & Melissa Edwards, Framing Manager was so helpful! Not only did she help me professionally but I left my phone there. She found it and placed it in a secure spot until I realized what I did. I will definitely return for the wonderful customer service & trusting employees! Thank you Melissa!
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July 2022 by Athena Z.
During my visit, Michaels staff was present and working on keeping the store organized and easy for customer to navigate. I really like the class schedule posted near the entrance as it draws the interest of both novice and expert creators of 'stuff.' Great selection of stuff and fantastic sales going on right now.
