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July 2023 by Tiina
I found a pair of beautiful sandals from this shop from the clearance rack. The prices are high, but look certainly more unique and luxury than many other brands.
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May 2023 by Erica C.
Absolutely insane experience. Purchased a dress here that had multiple holes in the lining. When I tried it on the first time I had leggings on underneath that were black and masked the holes. Had to wear it to a wedding with two holes in the upper leg because I had no other option as I didn't realize the holes were there until I was trying it on right before the wedding in Mexico. Came to the store and told the owner my experience. She kept saying she was "so sorry" but there was no way that the holes happened in her store, despite me having photo stamped evidence. She continued to argue with me and literally yell. She said they would, take the dress and "make it perfect" and finally conceded to a 10% discount (originally she wanted to give me nothing despite the fact that she sold me a damaged dress) Over a month and a half has passed and I never received an update on the dress. When I called and asked what was going on, it was clear they forgot about the dress. She then continued to - again - raise her voice at me that if I wanted the dress "I SHOULD have called." Absolutely crazy. I purchased a dress for $500+, only to get a damaged product. Then she says she'll fix it, forgets about it, and takes over a month and a half to fix. Throughout all of this she has been extremely hostile and straight up rude. It's embarrassing that a store owner would act like this towards a customer... Oh and the best part - she refuses to take the dress back because she said it's damaged I used to shop here for prom, etc. but I cannot recommend it anymore and will never be giving this store my business again.
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December 2022 by Annamarie D.
Great selection of beautiful clothing and helpful and experienced sales staff. My go to store when I need to get something gorgeous to wear!
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May 2022 by Michelle Baran
Wonderul experience! Found my daughter's prom dress. The staff were amazing! Very attentive and positive. Made the shopping experince fun and exciting!
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February 2021 by Sara Kohler
Great customer service and a beautiful store! Everyone working here is always very welcoming and friendly, but my absolute favorite to shop with is Rachel. She always helps me find something super cute. I especially love their edgy pieces like their bomber jackets and appreciate that everything is such high quality. I definitely recommend checking out this boutique!
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November 2020 by Janet Hoover
Terrible customer service!! They won’t even allow a gift exchange for the same item, 1 size larger.Another store that won’t get my business. Too bad because I liked this store.
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August 2020 by Boni B.
This is the best boutique in Carlsbad. Located at the Forum. Rachel, the manager, is absolutely wonderful. This is where you go if you want to find beautiful clothing, great prices and exceptional customer service. I will definitely shop there again and again.
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April 2019 by Cher A.
I stopped in this location when I was coming back from a hike and I wasn't dressed well at all. The apparel is high end and the employees were really nice. The employees at this store were much nicer than some of the employees in other stores in this plaza. I think my casual attire and running shoes made some employees assume I wasn't going to make a purchase and I really enjoyed browsing this store because the employees treated me we. I would definitely return when I'm next in Carlsbad. The apparel at this store is really high end and of good quality.
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March 2019 by Shari Nims
Rachel was wonderful at the Carlsbad forum
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March 2019 by Jeffrey Miller
Rachel is great!
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February 2019 by A C.
The best boutique shopping in N County. The customer service is over the top. They fitted us for a wedding and had so many great suggestions. The owner has exquisite taste and will give you amazing styling tips right down to shoes and accessories.
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August 2018 by Kacie N.
I had another amazing experience at Nicole Miller recently. I was able to find the perfect dress for the occasion with the help of Karitcy. If you don't want to spend hours looking for a dress, this is your spot. I was able to find a stunning dress in a matter of minutes!
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August 2018 by Rosetta Patterson
I love this place! My wallet, though, begs to differ. I come here to look for new Cardboard Robot necklaces or browse the sale section, because I can't really afford the other stuff. Black Market is a really good Westside alternative to the Fred Segal/American Rag Cie/Barracuda/etc.
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March 2017 by annie hartford
Not a great experience at all! - Did not feel welcome in the store to simply look at dresses - after being told that they were not taking apts for black Friday we asked if we could look at dresses to get an idea of what they had. They were hesitant to show us the dresses and after opening the showcase room door - another employee came in and reiterated with a firm and very unwelcoming stance that I could not try on dresses. I replied with "yes I understand that just wanted to look and try to make an apt for the future". There was only one other customer in the store and they seemed to be focusing all of their attention on her which is fine, I guess if you dont want try to sell anything in the future. The dress samples were so tattered and most of them had makeup ALL over the collars of the dresses and the bottoms were extremely dirty. I get that they are "samples" but not a great impression to try to sell an expensive item. I was sad and disappointed and will not be back to try them on.
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February 2017 by Sara K.
This is an amazing and well curated boutique. The customer service is also fantastic- Rachel is very sweet and helpful! She's great at helping to pick out the perfect outfit for you and styling it with unique jewelry pieces. I highly recommended this boutique and Rachel!
