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December 2023 by Julie Less
Pacific Shutters & Shades was great to work with on our new shades! Stephanie was very helpful showing us all our options when we first met and is very good at communicating and keeping us in the loop. Bob came out to take the measurements and Bradley installed them. I would highly recommend them!
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November 2023 by A N
We love our new shutters! Impeccable service, and ultra efficient installation. Stephanie was so helpful in the showroom, Bob was quick to take accurate measurements, and Brad had installation complete within an hour. We wouldn’t look anywhere else for window coverings - I can’t recommend Pacific Shutters and Shades enough!
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November 2023 by Paula Barker
The showroom is very nice. It was easy to make an appointment with Stephanie to discuss options and look at fabrics. Very good communication all through the process. They were installed and look great overall. A couple windows could have been made a tad wider to fit more snuggly inside the frame (indoor mount). The measurer was a bit too conservative. This makes more of an impact with the blackout shades. Also, I wish I would have asked more questions/been better informed about how far the powered shades would protrude from the frame(inside mount). It impacts where the shade sits, again with the blackout feature. Fortunately, they are small windows high in the bedroom above the line of sight. The protrusion would have looked terrible on any other windows.
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November 2023 by Ernesto Escobedo
From the home consultation to the installation, everything was a smooth and easy process. They were able to match the fabric of my previous shades too.
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September 2023 by Peggy D
We made the drive to Pacific Shutters & Shades showroom in Carlsbad and are so glad we did! This is a family business that sells top-of-the-line Hunter Douglas products. Stephanie the sales boss listened to our description of what we were looking for, asked us more about our needs, and made super-helpful suggestions without a high pressure sales pitch. There were plenty of samples right there in their showroom, which was such a refreshing change from just looking at photos online! We replaced all the window treatments on our first floor, plus we added a room darkening vertical gliding shade for a glass sliding door in our western-facing master bedroom—can’t wait to get a good night’s sleep in the pitch dark! Bob the other boss came to our house in Sorrento Valley a few days later to measure everything, and he provided helpful ideas as well. We were expecting an 8-week wait but our new window shadings were done and installed right at the 4-week mark (and Bradley the installer even helped us fix a window that had been stuck “open” for decades). We’re very happy with our purchase and our house looks so much fresher with new window treatments throughout the first floor. Best of all, we’ve been so impressed by the professional and reliable sales, prompt friendly communication, and outstanding service by Pacific Shutters & Shades, and of course the beautiful Hunter Douglas products. It’s been such a pleasure to work with real people who know what they’re doing and who take time to pay attention to all the details the first time. You totally get what you pay for, and we were happy to write the check! We highly recommend Pacific Shutters & Shades, and will definitely go see Stephanie again when we’re ready to replace everything upstairs. Cheers from Peggy & Dave in Sorrento Valley. 09/08/23
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September 2023 by Teresa Iglesias
The blinds looked amazing after they were installed. We did have an issue with one of the motors, and they were very responsive and immediately came to replace the motor. Brad the installer took the time to explain how to use them not only to me but to the property managers that take care of the property when we are not there. I highly recommendPacific Shutters and Shades!
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August 2023 by Dana Omiela
I needed an at home repair for one of our window treatments and had spent some time trying to determine where to go. Found Pacific Installers online and they turned out to be amazing.They were upfront and honest about what the repairs and parts needed without trying to sell me on buying all new.I scheduled appointment for repair and they kept me apprised at every step (parts coming in, etc).Super Repairman Bradley came right on time! None of this 8-5 pm arrival window nonsense.He quickly fixed the issue and he would NOT leave until he knew it was 100% corrected. The level of care, speed of repair and professionalism was definitely a 10!Thru the repair process, he told me all about Pacific’s showroom’s offerings. Now I'm looking forward to doing even more with Pacific Installers!
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July 2023 by Michael Humphrey
Excellent business. Very thorough in evaluation of shade replacement. Excellent installation of new shades and adjustment of another that was not part of replacement order. Extremely responsive to all inquiries and management of incidentals. All staff we dealt with were very knowledgeable , efficient and pleasant to work with. Strongly recommend.
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June 2023 by Colleen Nemeth
Everyone was very efficient and professional. The shades are lovely and were installed timely. Would definitely recommend!!!
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May 2023 by Nancy Littlefield
I’ve gone to Stephanie and Bob three times over the years for Hunter Douglas shades and they’re fantastic. They know the products inside out and take fantastic measurements. Their installer Brad does a great job too. Everything is installed beautifully - slats even across the room and perfect within each opening. The HD products are an amazing quality and they last. Highly recommended.
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May 2023 by Bill Countreman
Stephanie and Bob make a terrific team. We replaced all our blinds downstairs. Bob did a perfect job measuring our windows and the time we spent with Stephanie in their showroom made all the decisions as to style, color and functionality so easy. Brad the installer was a true pro and a great asset to the business.Such a great experience and we absolutely love how our house has been transformed.
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April 2023 by Wanda Bennett
From the first phone call to the finished project Pacific Shutters & Shades provided exceptional customer service. Mrs. Melvin has extensive knowledge of the product and is able to provide intuitive service.
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January 2023 by M M
Our purchase of blinds in Oct 2018 went very well. In December 2022, we needed a warranty repair on one blind. Teri arranged to have the blind shipped to Hunter Douglas for repair. We received the repaired blind promptly from HD and are very happy. Thank you to Teri and Hunter Douglas for great service!- Mike -
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December 2022 by It's_Fishy4K
Chosing Pacific Shutters and shades for my window coverings was one of the best decisions I have made with my remodel. From initial consulting to installation everything was exceptional! Everyone I worked with was kind, caring, engaged with me, knowledgeable, flexible and completely willing to go out of their way to ensure I was happy! Their product is high quality, beautiful and worth the cost. The service is everything you could ask for and more! I would recommend them to everyone I know with confidence!
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December 2022 by Shreyas Hegde
Consider ourselves lucky to have found Pacific Installers as we were looking for shades that match our requirements.The whole process right from the initial appointment with Bob and Stephanie at their showroom where Bob explained all the options available with so much patience and detail, to the measurements/final selection at our home and final install done by Bradley was smooth, professional, friendly and respectful of our preferences and choices.Pacific Shades deals exclusively with Hunter Douglas, so they are not exactly “budget”, however we felt the quality and options were so much better VS the choices at Costco (Graber) and the price was reasonable too.Whole heartedly recommend Pacific Shades to anyone looking for quality window treatment options. Bob, Stephanie, Bradley and team are a pleasure to work with.
