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March 2024 by Susan Freeland
I was there yesterday to pick a pair of sneakers for my teenage son. He has sensory issues and wear PUMAS exclusively. The prices are so great, I left with two pair for the price of one, basically. The customer service is always stellar. You always feel welcome, and the staff is genuinely interested you have a positive shopping experience. Elizabeth was my cashier, and was lovely. Another employee helped my get a size I need and was a pleasure to chat with. This location feels like a throw back to when customer service was a priority.
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February 2024 by Aamir Naseer
I am appalled to share my recent experience at the Puma Store in Carlsbad, where my 9-year-old son was yelled at by the store manager (Probably her name is Elizabeth) for simply taking out a hanger. Her behavior was unprofessional, intimidating, and left a lasting negative impact on my child.My son, excited to try on a new pair of shoes, innocently took a hanger and started playing. Within seconds, the store manager stormed over, yelling at him for touching the merchandise. The manager's loud and aggressive tone left my son in tears, traumatized and me shocked and embarrassed.I intervened, trying to calmly explain that my son didn't mean any harm, and asked the manager to be nice towards the child and not to disrespect customers like this but the manager continued to berate him, making us feel unwelcome and disrespected. She also claimed that the hanger is $5 of value and your son has stolen this.This is beyond any imagination and limits of tolerance. The manager's behavior was unacceptable, rude and unprofessional especially towards a child who was simply excited about shopping.The store's poor customer service and lack of understanding have left a sour taste in our mouths. As a parent, I expect businesses to treat my children with kindness, patience, and understanding. The Puma Store in Carlsbad failed to meet these basic expectations.I strongly recommend that she should not only ubdergo customer service training to learn how to handle situations like this with empathy and professionalism but also be fired from her undeserving position. Until then, I will take my business elsewhere and advise others to do the same.
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February 2024 by Brandon Munoz
Excellent pricing at this store..my son bought a couple of shirts that were marked down 40%. They have a wide selection of shoes and apparel
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January 2024 by Joe Borsuk
Some of the best prices and the coolest shoes at the entire Carlsbad outlet! Best price on great socks for sure! New styles come in, but older styles sell out. Go to the back of the store for extra discounted shoes along with Puma/BMW Motors branded apparel and shoes. People are very helpful and friendly. I had to exchange some white socks with black ones and it was no problem.
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January 2024 by ArmandoAKApaperboy
I came here to exchange some shoes my sister got for my mom because they didn't fit. I tried finding some shoes that would fit and found some in men's about the same size in wide .The red haired lady named Elizabeth working there was rude, laughing and complaining with her coworker about doing an exchange and how they aren't the same size (they had no other shoes that would fit in womens size so picked ones similar in mens size)yet I had the receipt with me. She was rude the first time we bought the shoes. I wasted an hour going there and back of my time and gas, didnt end up getting the other shoes and now I still need to go with my sister to return the shoes AGAIN...I will never buy shoes here and don't recommend coming here for shoes. It was a terrible and embarrassing shopping experience for not only me, but my family.
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January 2024 by Mayra Gomez
Red head Elizabeth was very rude to me. Worst costumer service seen in my life wouldn’t look at me in the eye or smile didn’t hand me my bag of shoes did not even say have a nice day. Gave bad looks to everyone, she needs to be fired I am taking it up to corporate. Will be back to return shoes. Hope to not see her
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December 2023 by Moon L
Some discount items are quite satisfying. Will visit again.
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November 2023 by Kike Villanueva
Good discounts and wide variety of products
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August 2023 by Martha Brodell
How about me a pair of $38 pair of tennis shoes I really needed a pair of shoes the one that was wearing work just falling apart pieces flapping everywhere so I found me a good decent pair it's comfortable enough for my feet that's about it they have a lot of they have a lot of shoes on clearance can you be looking for shoes they got some pretty damn good decent shoes for $30 bucks
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May 2023 by Siddharth Kamdar
Great location in Carlsbad premium outlets opposite to the fountain. Stick was okay, not refreshed and didn't find good offers which one would generally expact at such outlets.I would suggest them to improve on the variety and price points.
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April 2023 by Mario Lopez
Good price for product, but customer services sucks. No one acknowledges you or asks for assistance. Customer service should be zero
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April 2023 by Luis Marquez
It is always easy to find items the costumer services is excellent!!
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November 2022 by Mayra Acosta
There is plenty of selections. They offer teacher discounts with teacher id.
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September 2022 by Rosy Barner
Store was clean and organized. Good sales. Staff was friendly. Fast checking us out at register.
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September 2022 by Damir Rusiti
Great!
