-
March 2024 by Caleb S.
Went in the store for new shoes and the salesman simply would not accept the fact that I did not want to purchase $100 insoles (which are a scam btw)He would not take no for an answer and was extremely pushy. Pretty obvious these guys get paid commision and dont care about screwing over customers to make a buck.
-
February 2024 by John S.
Been a Road Runner VIP member for years and it is most disappointing I could not get in touch with the Carlsbad store, over 30 mins on hold. Trying not to rely on AMZ as much and buy from local stores. So I drove over and went in the store, the guy that helped us was a 5 star...however, with the phone deal, and the wait in the store, I am going with a 3 overall. Hey Corp...hire more peeps! :0)
-
February 2024 by Nick P.
Owen was awesome taking time to help me and my 100 questions out. Super understanding and enthusiastic. Deserves a huge raise!
-
January 2024 by Phillip D.
I went in this past week and was lucky enough to work with Owen. I told him about the different shoe models I was interested in, since I am an experienced runner, and he did an amazing job telling me things other customers and himself liked about different models. Along with what I was interested in he provided a few of him own personal recommendations that I loved but just didn't have the sizes I needed to make a well informed decision. This was no problem as I was able to find a pair that worked out best for me! Owen was extremely attentive and helpful in my search while balancing and helping other customers at the same time. Thank you Owen!
-
January 2024 by Ella P.
Couldn't get a single person to help me, wasn't even that busy. Waited 15 mins to checkout and there was like 3 ppl in front of me
-
January 2024 by Rachel L.
I've never had so much fun shopping for new shoes. Love the Road Runner crew and Josh is extra helpful! The shoes I got through Josh's recommendation helped ease my running discomfort and I'm excited to go back for my next pair! :) manager Micheal is also super helpful and welcoming !
-
November 2023 by Sandy G.
San was super friendly and helped us out! Great customer service and got us in and out in 30 mins w inserts.
-
November 2023 by Barb D.
We visited the store to pick up our packets for an upcoming race. We went in to the store to look at shoes and had the opportunity to work with San. San was amazing and did a great job of fitting us for shoes. He also took the time to recommend insoles and the best socks for running. The store was busy, but he did not make us feel rushed and took the time to answer all our questions. San was amazing!
-
November 2023 by natalie m.
Pretty cool selection of running gear and accessories! I did a few different scans and they were able to tell me things about my feet that may impact my running form and influence injuries. Everyone there was super nice and helpful! Definitely recommend checking out!
-
November 2023 by Delphine R.
I've been coming here for years and there's obviously a reason for that. My last visit was more than exceptional. Austin is one of the managers at this location. Thank you Austin for being exceptional. You didn't really miss a thing. I left the store that night with nothing but a smile on my face. You reminded me of why I get so passionate and feel let down at times because people just aren't taking the time the way you did. I really appreciate the pride you take and what it is that you are selling, the people that you work with and the brand you represent. That's what it's all about! Thank you Austin. I'll see you next time!
-
October 2023 by Carol Davis
Jennifer at Carlsbad was very helpful, not pushy and ordered me two pairs of shoes in my size and they arrived two days later. I asked her about some comfortable socks for my feet with a bunion on one foot and a botched bunion surgery on the other. The socks are amazingly comfortable and I will buy more. Thank you, Jennifer.
-
October 2023 by Ali Cat
I was looking for a very specific pair of Hoka Bondi black on black non-slip shoes for my bartending job at the recommendation of a nurse friend. I was greeted immediately when I entered and they looked up my RR purchase history. They had the shoes I was looking for in my size and brought out some alternatives to try as well. Nathan helped me with a custom pair of RoadRunner inserts for my high arches that were molded to my feet while I was in the store. We renewed my VIP membership which paid for itself on this purchase with savings. I am super excited to wear my new cushy Hokas with custom inserts tonight for work and if all goes well I'll purchase another pair shortly so I can alternate shoes every other day. Great customer service, product knowledge and availability, and pricing!
-
October 2023 by Dawn Marie And Dwight Vallely
Natalie and Jennifer were amazing professionals who knew their product!! Super knowledgeable, kind and very helpful in helping me find and buy the perfect shoes I need as an RN, as well as having MS and left side impairment. Hubby and I will definitely being going back!! Thank you to Managers Nathan and Michael as well!!
-
October 2023 by Angelina Calaguian
Austin was amazing ! He gave me a very good customer service experience. He was very professional, helpful in finding me the right shoes for me. I will definitely recommend him to everyone.
-
October 2023 by Reece Jensen DPT
From the moment I walked in I was greeted and attended to. Michael at the Carlsbad store did a great job helping me find the right pair of shoes. He was knowledgeable, patient and helpful.
