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October 2023 by Michelle De la torre
Keanna was amazing . She was able to help me with all my hair dying needs. She was so honest and knowledgeable about which items I needed to keep my hair healthy. Highly recommend this Sally’s Beauty.
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October 2023 by raquel guzman
I wish Sally's would get their phone fixed, as needing to check to see if they have the product before going because gas is so expensive right now is very unhelpful. I kept asking about a certian product as this product is nowhere to be found online or the app they would say next shipment, but has a retailer you should know your products and what is in shipment and what is not.Let me just say ive been calling for two weeks and each time the phone goes straight to the employees are helping other customer. I did bring this attention to an employee and they said it was due to there wifi box... ? but its now fixed and its still doing the same thing.
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May 2023 by Name H
Such a difference from the other store. The woman with purple and pink hair was so nice, so friendly and so understanding. This is what I come to expect when I go to Sally's beauty supply. A good experience and knowledgeable about the products.
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March 2023 by idalia S.
Unfortunately I didn't get a name of the associate in this case. She had regular straight brown hair and short in stature. She was not helpful and rather rude when I explained another assistant had helped me before on some color. She insisted there was no such assistant and what I was told wouldn't work. All her focus was on nobsuch person. She gave me no other alternative nor help at all and walked away. I ended up purchasing what the first associate had advised and it worked!! Whoever that was, the very petite girl with platinum hair,...she knows her stuff!! Another associate did nothing to help either as she listened in. And for says sake...even if no such person worked there you would think you could still be helped and guided. 3-11-23 u'll see who was on the schedule management.
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November 2022 by Ambrosia Solis
Associate working was so helpful! Thankful she was working when I walked in (long bleach/blonde hair). Super helpful, nice, and efficient. I should have gotten her name.
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July 2022 by Gabby Garcia
This store always has much better inventory than others. Always ready to help and even have an extra register. I’ve noticed that the girls who work here give very professional advice and definitely know what they’re talking about. I live in Chula Vista and im down to go visit this Sally’s when im in town, or I’ll call and ask for advice!!(:
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July 2022 by Michelle T.
Came in to pick up my online order. All of the women "working" there were just standing around talking & laughing. Asked for my order & she handed me a bag without saying anything. Got to my car & noticed I was missing one of my items. I walked back in & asked about my missing item. Girl behind the counter said, Oh yeah that was me. She said they didn't have it in stock so she lined it out. I questioned what "lined it out" meant. She said.. On your receipt, its lined out. I replied, OK??? Assuming that meant I would get a credit back on my card. She never offered anything to replace the missing item either. Never assume anything! I might also add the website stated all items were in stock when I placed my order for pickup. I got home & checked my bank acct & I had still been charged the same amount & never got my 3rd item. The offer was Buy 2 get 1 free. I called Sally's customer service which also proved to be complete incompetence. The rep called the store & they too wouldn't help her. They proceeded to say the offer is Buy 4 get 1 free. Then the Sally's rep said she couldnt do anything to help but she could send me the link for Buy 4 get 1 free. Now wanting me to purchase 2 more items! I replied, No! That was NOT the offer & I would send her my link proving what the offer was. Seems to be a total bait & switch. Get customers to buy items, promising additional items & once we arrive to pick up our items, you get nothing. Horrible customer service, very unethical business practice by the Carlsbad Store & the online website. I will use Amazon from now on.
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May 2022 by christian becerra
I use their shaving products and they got cannabis shampoo/conditioner as well. Thank you to the girls who seem to always be working with multiple things but never fail to greet with a warm smile. You guys are the best in Oceanside!
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May 2022 by Jessica Murphy
I went into this location not really knowing how to accomplish what I want. The staff was so knowledgeable on hair color, and the products to use to keep up my color. I left feeling confident on my project! The store was nice and clean and I felt like I really had one on one care without interruption. I highly recommend going to this location in carlsbad!
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May 2022 by gema armenta
Great team. Clean store and great finds!The team is very knowledgeable about color theory and hair care!
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May 2022 by Belinda Ayala
To the women who assisted me very helpful and I found all the items I needed ! :)
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March 2022 by Tai D.
Just made it back to the parking lot. I walked in and 3 females were having a good old conversation about another employee who was "out again". I actually needed help finding a product walked through the isles and couldn't find it. Since they were more interested in gossiping about a current employee and not assisting, I left. It wasn't until I touched the door when the female who was dressed in black actually spoke and said "have a great day". They thought speaking about this employee aloud was cute ughh I'm so disgusted & annoyed. Will visit an independent beauty supply instead. Btw the product on the shelves were pretty bare.
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March 2022 by Dawn Patzelt
I had the pleasure of meeting Ema (I believe was her name) in the Sally's Beauty supply in Carlsbad. I was extremely nervous about using a hair color and developer for the first time because my beautician recommended to cease using the box type in the stores. She was so patient with me and offered suggestions and info about coloring my hair. I was in customer service supervision for over 40 yrs and I can truly spot a good employee that is a hard worker that dealt with customers at the register along with never ending questions from customers on the floor. She took care of each customer in the order in which they came and professionally answered all their concerns/questions. Thank you for helping me out because I left there with such relief and gratefulness that I had assistance from a knowledgeable employee. Highly recommend going to Sally's on Marron Rd in Carlsbad.
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March 2022 by Milagros Quintero
Excellent customer service. Angelica was very friendly, patient and helpful in helping me find what we were looking for. I will definitely be coming back to this store!!
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February 2022 by Dawn P.
I was so happy to met Ema that works at the Carlsbad location on Marron Ave. She was so patient and kind to answer all my questions and concerns about my hair coloring because it was the first time using hair color and developer which was recommended by my beautician. I've been in customer service supervision for over 40 yrs and I can spot a great employee who takes pride, patience, and hard work at her job. Answering questions from customers on the floor as well as being a cashier. I believe she was a manager there and I hope to see her again on my next purchase. Many thanks again for your kind assistance, I'm so grateful!!!
