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October 2023 by Patti L.
First of all, if I could rate negative stars, I would. Extremely disappointed with the service at this store which validates why you should never buy from an outlet. First of all, we were not greeted when we entered even though there was only 1 other couple who walked in ahead of us. It took a few minutes to be greeted, probably once the associate had overheard me say that we must be chop liver. My husband had wanted to buy a specific pair of shoes from full retail and I suggested we look there since we were in the area. They had them there but unfortunately after trying on a few different sizes in different colors, they did not have the correct size that fit in the color he wanted. The associate offered to do a stock check during the week and honor the sale price but it would not be eligible for return or exchange. My husband was quite concerned due to the fact that he wouldn't be able to try them on first to make sure they fit exactly like the pair he tried on in store. The associate assured him over and over again that the sizing would be the same because it's Ferragamo. I won't even go into much detail about how he had to continuously follow up with the associate on placing the order and getting a tracking number for it. He received them last night and to his disappointment, what he feared came true. They were super tight and did not fit at all like the ones he tried on in the store in another color. He called today to see what could be done and inquire if it could be a defect in sizing. The associate who had helped him had answered the phone. He basically said he is stuck with the shoes. He offered to stretch in store but told him that he could just as easily do it himself at home. When my husband asked if there was a way to see if there was a defect in sizing, he passed him on to contact a full retail store. Yes, this is an outlet store and it's to be expected that the caliber of service will not equal the service at a full retail store but at the end of the day, the name is still the same. Ferragamo is a well respected brand that should stand behind their product whether it's their full retail or outlet store. I would understand if it was purchased in store but this was an order shipped without trying on that the associate helped size and guaranteed it would fit the same. My husband didn't care about getting the sale price because he was more concerned about what if it didn't fit. So did the associate offer to honor the sale price so that he wouldn't be able to return it and the associate wouldn't lose his commission/sales? If this is the case, that is some very bad business practices. Ferragamo should review their policy for shipping orders since you can't try it on before buying. I'm writing this review as a BUYER BEWARE!
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June 2023 by Cole Hale
Amazing store, glad we have one in north county SD.
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May 2023 by DONGKYOO KIM
Not focusing on one customer.I think... they are selling many as soon same time... It is getting down brand name...
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April 2023 by Jessica U.
If it was possible to do zero stars I would. In my entire life shopping experience and working in retail, I have never encountered. worse customer service. Crystal Wong provided the absolute worst service that anyone in retail history can provide. I will never be buying Ferragamo ever again. ever.
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August 2022 by Alex Reynoso
I walked in and was greeted instantly. Browsed around for a few minutes on my own. I asked for some help after I picked out a few pairs of shoes I was looking at, I ended up buying 3 pairs. I was in and out in under 20 minutes. Very efficient and friendly team.
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August 2022 by Paulina Chatfield
Worst customer service . People asking to wear a mask when their mask were under the nose ? What a joke … never will spend my money on stores like this.
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August 2021 by Convoy Piano
they would not let more than 2 customers inside the store. they say it is not based on capacity they just made their own rule. arrogant business mindset.
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August 2013 by Christopher Barreto
The service is great, everyone is really friendly and the price's for high end designer made in italy couldnt be better!!
