Samsonite, a renowned luggage brand, has received mixed reviews from its customers. While some had a disappointing initial experience, the business eventually made amends and provided excellent customer service. One customer initially faced issues when trying to drop off a suitcase for repair, as the store's system was down. However, on a subsequent visit, the staff were helpful and even waived the shipping fee as a courtesy. Another customer had a smooth and efficient experience, praising the knowledgeable sales associate who assisted them. Several reviews highlight the exceptional customer service provided by Pamela, a sales associate. Customers appreciated her kindness, professionalism, and efforts to resolve any issues, even going the extra mile to ensure their satisfaction. One customer, Carol Lovejoy, was particularly impressed and recommended the business to family and friends. The Samsonite outlet store also received positive feedback for its variety of luggage and accessories, with customers noting the well-managed and visually appealing display. Despite some customers not finding items within their budget, they acknowledged the brand's reputation and quality. Overall, Samsonite has demonstrated its commitment to honoring its warranties and providing excellent customer service, even in the face of technical difficulties. The brand's reputation for quality and the efforts of its staff to address customer concerns have earned it positive reviews from satisfied customers.
Went in, picked a pair, paid and was out before any of the looky lousy knew i was there. The sales guy even ser the code for me. Great store.
July 2025
Variety of carry ons..check in and other accessories. The sales person was explaining the details to a couple...we just looked around...but did not find our budget one...however the brand is unique and great esteemed organisation. Great display and well managed outlet store
March 2024
Greg, thank you for all your help!!! We sent you the bags on Monday and received them on Thursday. That's the length of time of repair and sent direct to our home. I really appreciate all the help Greg!!! Excellent customer service, highly recommended!!!
