-
January 2024 by Jess R.
Their atm works consistently it's rare that it's not working I use it a lot and there's only been a time or two it was not working
-
January 2024 by Chuck M.
They suck gave me money back frome a scammer then 3 weeks later took it back let me in $1.200 negative and now I caint pay my rent ask it they could do it in.payments they said no as soon as my bill go through I'm going to leave these horrible people they suck should not be able to do this to people
-
November 2023 by Marc
What a fantastic experience I hadThey called me and took care of a mistake on my accountFabolous Cst
-
September 2023 by Daniel G.
The lady who works the front desk is extremely rude and unprofessional. Even gave out information she was not supposed to about another account that wasn't mine. ( which is illegal and unprofessional) she then said "oops don't say anything" what a joke. She wears her mask below her nose the whole time what's the point of even wearing one at that point. This bank has an attitude doesn't surprise me though. Reading other reviews. The gentleman who opens doors is great though keep doing a great job doorman.
-
August 2023 by Gabriel Serrato
This bank is wack. We went to get a very small loan and they couldn’t even help us with that.
-
May 2023 by Donna M.
I had to wait 7 days for new ATM card then another 7 for atm code. This caused me to have some of my bill payments to be late. This has happened to me multiple times....
-
April 2023 by Courtney W.
Adriana is always so sweet and helpful. I'm always happy when I get her because her service is so fast and she's always great.
-
February 2023 by Summer Matsubara
We have been banking with SDCCU for almost 24 years. It used to be great and highly recommended. It has changed a lot in just the past few years. Maybe they have gotten too big which has affected customer service (management was very rude), accessibility, and customer experience for the worse? If you notice, the higher reviews are from years ago.
-
December 2022 by ART
Garbage service and a waste of time. They'll ask you to come in to complete a loan applications then ask you questions that were already asked to deny you the loan. Go elsewhere. If applicable, Orange County Credit Union has better rates and service.
-
December 2022 by M. Amber C
Terrible service and phones are never answered, And closed on weekends! You can never access online service horrible bank
-
November 2022 by Ariel Viescas
STOLE MY MONEY. i can’t believe a bank can even steal money from you. i cashed my check from work and the teller said they could only give me $225 in cash and deposit the rest on my card which i was fine with, however the rest of my money was never deposited in my account so i told them and they said i received the full amount in cash which is incorrect due to the $225 policy even though they have a policy they must follow the manager told me i was incorrect and that i did receive all that cash even though that is against their policy. i don’t know how they make that make sense in their mind but all i was told is we stole money from you get over it. the manager said i’d have to have legal council in order to see the security footage which is incorrect another branch told me that is ridiculous so i don’t know if the manager is engaging in misconduct with this teller wink wink but that’s the impression i got from it since they’re willing to go this far for the $35 dollars they owe me. don’t come here they will STEAL YOUR MONEY
-
September 2022 by Reyna Madriles
If there was less than one star to leave, believe me, I would leave less than one star because this ENTIRE organization has completely failed! We recently moved back to Southern CA after 25 years. I went to try to open an account at the Vista Way location. Hilda was extremely rude and could care less in helping us. We left disappointed in the poor treatment! A few days later, we tried to open an account at the Carlsbad location. It was even WORSE! 25 years ago when we moved away, I didn't close an account I had with SDCCU. The account was less than $10.00. SDCCU charged me a small amount of interest a month for 25 years totaling $197.00. Which I gladly paid the day I tried to open the account at the Carlsbad location. The upsetting part is when Amber lectured me about how this would help my credit. Really Amber?? That was 25 years ago! Educate yourself! We just sold a few properties back home and we will never bring our money here! The manager was involved and did nothing! Amber and the manager kept gossiping about me in front of me! I left feeling discriminated and judged over a $10 balance. I felt disgusted by such UNPROFESSIONALISM! Shame on you SDCCU.
-
August 2022 by LIsa R.
Emma was so nice and helpful! I wanted to leave her a great review, because I was having a horrible day, and she cheered me up! Thank you Emma! Excellent customer service
-
July 2022 by James Q.
After more than 20 years with them I finally closed my account. The service is horrible and fees are excessive. Now I'm super happy with Chase just across the street.
-
June 2022 by Cami E
Tellers here are very nice, but they need to replace the manager. Her mannerisms are abrasive, inflexible, and unprofessional. I understand the need to uphold policy but there is a way to explain it that shows the "member" that you care. In the most recent incident with the manager, the teller approached her to ask her a question and the manager rolled her eyes and spoke about me as if I wasn't standing right there. She didn't bother coming over to talk to me. Even the teller looked embarrassed by her manager and whispered that she would waive the fee. SDCCU advertises that they arent Big banking and that they have members. I have accounts at Big banks and the managers there have never once treated me like this brash lady did. If this were a one time instance, I could understand, but I've seen her act this way with other members on multiple occasions. I hope the district manager sees this review and finally takes action as this manager seems miserable in her position. Please promote one of the very pleasant tellers and turn the branches reputation around!
