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July 2021 by Meesha S.
I really wanted to like my experience here but unfortunately it didn't work out that way. My review isn't against the business itself but rather for Kate M. The salon itself was gorgeous, clean and a great spot. I've read other reviews on the owner and other hairstylists and I wish I would have seen them first. Kate came as a rec from a friend. I spent 2020 trying to find a good stylist to fix my damaged hair. I reached out via IG & she said she books up fast & it would be probably 6 weeks. I can appreciate having a busy schedule and needing to book in advance. It was on a work day so I had to take half the day off. I drove to the salon and was an hour early. I waited out front. I saw a lot of ppl walking in so I texted her stating I was there. She said she messed up & had a client come in & told me to come back in a few hours. I walked inside. This was the first time I met her. She said she didn't write down an appt on her book so I had to come back. I explained I'd been waiting an hour already, and I took off work to be here. She said she couldn't take me and to come back or wait a week, then she walked back in. I walked outside and was extremely disappointed. I had been waiting months and basically got told come back or nothing. I drove away when she texted and said her boss said I can come back. I was not feeling great about the first impression but I really wanted by hair done so I went back. I ignored the first impression and she did an excellent job. I believe I paid over $500. She recommended I re book two appts. I liked the service so I did! My only weekday off was Mon so she booked me two Mon appts. She also said she'd get me some conditioning samples the following week. I liked that because I love good suggestions for hair repair and given the $ I paid it was cool to be offered free samples. A week came & went. I didn't hear from her so I sent a text. I didn't hear back so I reached out on IG. Eventually she responded to my multiple requests stating they no longer make samples. Okay.. Fast fwd over a month. The week before my 2nd scheduled appt I get a reminder text requesting I confirm my appt. I did. Fast fed last Sun morning. The day before my appt, I get a text from Kate stating she forgot it was her kid's bday and she had to re schedule. She asked if I could go Thurs after work. Normally I'd say ok but I happen to be going out of town Tue-fri. I replied as such. I didn't hear back. A couple hrs later I texted ? I didn't hear back. A couple hours later I texted something like, so I guess that's a no? The responses I got, were completely disappointing. She said her "mom duties" come first so no she won't do my hair Mon. Said I can come back in about 2.5 weeks or if I wanted a Mon I had to wait till Aug. I said I already had a 2nd appt sched for Aug. I said unfortunately a day before cancellation and resched is difficult and doesn't work for my schedule. She replied again stating her "mom duties" come first. And to let her know if she can help me in any other capacity but tomrw on her kids bday, she'll be with her kiddo. I responded that I wasn't going to argue with her over her spending time with her child, I was just disappointed because of the way I was turned away as I walked in to my very 1st appt and then after we booked a day SHE chose and it got cancelled the day before. She didn't try to make up for it by taking me as soon as possible or bumping someone else, like I got bumped the 1st time, she just said well a couple weeks or a month out then. I said it was just unprofessional & a bummer because she came highly recommended. Then she just texted me saying she cancelled all my upcoming appts because she clearly doesn't meet my standards and good luck. Sorry, but not only as just a normal human being, but especially for being in the customer service field, her responses were not professional. My standards weren't high, it was simply to make an appt months
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July 2021 by Lisa C
I just got my hair done by Ashley and I am still smiling. She did a full balayage a I absolutely love it. Thank you Ashley! ??♂️?Services: Balayage
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May 2021 by Melanie E.
Brenna has been my hair stylist for over 4 years and does an incredible job every time! Can't believe her talent and professionalism! Brenna took my straggly long Covid hair that had not been cut in over a year and turned it into this gorgeous hair! This is my natural hair color that she made look amazing!!!! Thank you, Brenna!!!
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April 2021 by A J.
I cannot say enough good things about Brenna! I brought in pictures of haircuts I loved and she not only picked the one she thought would look the best but then made it better! Then took me by the hand and offered suggestion on a new hair color that was perfect for my skin tone and more! As a more "mature" woman I was pretty set in my cut and color....so so happy I listened to her and trusted her skills! A true professional and just plain fun to talk with! Feeling pretty vain right now cause I keep looking in mirror and like what I see! Thanks Brenna and Top Knot!
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March 2021 by Misty P.
Brenna is super talented and I could not be more satisfied. I was looking for a blonde specialist because it is so hard to get the right tone. The time that Brenna put into getting my hair color better than perfect was crazy amazing. She did not skimp on one detail. She was super knowledgeable in guiding me on what I wanted but was having a hard time putting in words. Not only did my color come out SO perfect but she took the time to follow up and make sure I was happy with the results the next day. Brenna is so sweet and makes you feel like you have her complete undivided attention. What a special salon. I will not go anywhere else after this experience.
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December 2020 by Jennifer Rose
Best Salon in San Diego!
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October 2020 by Mary Moyles
Kate is amazing! Talks you through your hair style. She's so caring and you can tell she takes enjoyment in her work!!! The hair salon itself is super clean and everyone wears a mask.
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June 2020 by Christina Clark
Ashley was not professional about booking. It took multiple unreturned calls, emails and messages over two months to get a reply. She said she'd get me in, and then cancelled on me at the last minute, then said she isn't taking on new clients. Thanks for that.
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April 2020 by A B.
I love this salon. The ladies are super kind and positive and I love watching the hair transformations happen while I am in getting my hair done. In recent months several people have asked me who does my hair...Ashley Hewett does my hair...I am so happy I found her. She is truly talented at getting the desired look I ask for. Super professional, timely, gracious, and fun to chat with during my hair appointments. After a major surgery, an autoimmune condition, some other stressful events and extensions to cover the hair loss ... my hair needed TLC when I first came to Ashley. I am so happy with her work and how she consistently sends me out the door with my hair looking it's best.
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April 2020 by Summer Allen
Great place, very welcoming. Staff is super knowledgeable. Kate did a great cut and blowout!
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February 2020 by Lauren O.
Top knot is a hidden gem in Carlsbad. Such a wonderful salon with great ambiance! Ashley the owner does my hair and does and amazing job every time! I love her blonding techniques!
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January 2020 by Stephanie Piske
Making an appointment with the owner of a salon you might think your worries would be less. Truth is, I shouldn’t have trusted that just because you’re the owner of a salon that you’d be given a great treatment. (Both on your hair and hospitality wise) I would never recommend this place or return. Ashley Hewett did an awful job and pointed the finger back at me? I’ve never felt more uncomfortable, unwelcome or like my money wasn’t good enough. Pick one of the many other stylists in Carlsbad. What Ashley sadly seems to want to explain away is that the job she did contained a lot of mistakes. A streaky, oddly placed bleach job and a toner that was so far off from the desired effect. I am fully aware of the affect on bleach on hair and not wanting to compromise the integrity. I was fully expecting for the outcome to be not exactly as I’d wanted as I knew such things take time. Worst customer service, technique and lack of kindness.
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December 2019 by Nicole W.
Brenna is the best!! Love this little salon. The place is super clean and has a really homey vibe to it. All the gals that work there seem really sweet. Brenna particularly does an amazing job of making me feel good about my hair before and after. She's really good and what she does and customizing to your needs. I've seen a couple of stylists at different salons in between my last appointment with her and was super unhappy with the outcome of the cut or the way they made me feel. I will never stray away from Brenna again! She is worth the wait! I didn't prebook this time around but she added me to her waitlist and squeezed me in which I really appreciated. Ive not gotten color but I know people that have gotten color from her and heard she's a master at color and pretty much ALL things hair! Go see Brenna!!
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October 2019 by Katy P.
Janie is the best there is! I've been going to her for a few years, and my color has never looked better. I won't trust anyone else out there. On top of that, she is a warm, great all-around person and you will feel amazing inside and out when you step out of that salon. Get yourself an appointment!
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May 2019 by Kristina Wayne
Amazing!!! I'm very blonde and it's hard to find a stylist who specializes. They are awesome.
