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March 2024 by Linda Troisi
Great place to do last minute shipping and very convenient Amazon drop off location.
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March 2024 by Kyle Otto
Very fast and courteous service at a convenient location.
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February 2024 by Natalie Osborn
Kind, welcoming employees who do everything they can to make the experience less painful.
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February 2024 by Kristi Courtois
Price gouging so bad its vulgar. I am frequently at this location. No exaggeration I probably spend $300-$500 per month shipping items at this store. I had five small items shipped there due to travel and I was charged $25 PER BOX to pick up!! I expected to pay something but $125?!?! I can have items shipped to Fedex and pick up for FREE. So much as changed since this absentee owner who lives in Florida has taken over. Apparently he thinks Californians—especially Carlsbad residents are stupid. There are MANY shipping options and they will get my $ from now on. I encourage everyone to NOT give this location your money. The staff is nice and they all work hard. Its a shame the greed of the owner makes their work lives harder.
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February 2024 by Melanie Sliwka
Thanks guys
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January 2024 by IndicaEarl
Very nice little UPS store here in Carlsbadcustomer service was exceptionalTheir employee Shane went out of his way to help me and my shipping needs with Amazonand made me very comfortable even though they were errors from Amazonand he helped me get them straightened outIt reflects that the ownership and management of this location select their employees well for good customer serviceit's really good these days to have customer service that helps you out
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January 2024 by Charles Hoeg
The worst UPS store around!! Stay away. They refused to tape my box closed….a 6 inch piece needed. Absentee owner has lost control or his mind. And Bethany, the manager is quoting tape prices!! Customer service is terrible and unfriendly! Go somewhere else that will tape your box. Maybe if enough people stop using this location the owner will wake up!
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January 2024 by Amanda Timm
The person was fast and efficient at giving service to a long line of customers.
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December 2023 by Rae Acosta
They are fast and friendly , returning stuff is always a pleasure
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December 2023 by Ernesto Perez
Waited 20min and they could not tape the box. They did want you to buy a roll of tape.Not coming here anymore.
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December 2023 by Deanne G
I rarely ever give a bad review but this is the worst UPS store - maybe I just got a rude guy helping me having a bad day but wow- horrible customer service. Skip this location at all costs.
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November 2023 by Michelle Laird
Fast, friendly customer service. In and out in no time! Convenience of Amazon returns is amazing! Great location. Shipping is a bit expensive, but it is everywhere
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October 2023 by Sharan Merchant
The people who are there to notarize do not know how to be notaries, messed up my original document, blamed me for it, proceeded to gang up on me and talk to me like I’m stupid. I’ve never worked with a notary who didn’t know the rules and procedures. They made me pay to have it notarized all over again. Poorly managed and extremely rude people.Go to UPS store on Palomar Road and El Camino, where the workers and managers are actually helpful and pleasant.
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October 2023 by Ivan Pipchenko
$4 just to print out a prepaid label? Are you kidding?
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October 2023 by Kenneth Kim
I live around the corner and come to this store frequently. Every time I go in the young staff (Chris, Ella, D, Dre) are super helpful and maintain professional decorum even when customers are not being courteous to them. Please remember that if there is a long line, #1 you're just as much a part of the long line for whoever's behind you. #2 it is not the store staff's doing.
