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December 2023 by Christian Lorenz
Great branch, staffed with helpful, friendly folks. A special thanks to Melissa, who helped me sort out a rather difficult family banking matter! I'm sure I probably tested her last nerve at points. I greatly appreciate her patience and professionalism. She was so sweet through it all.
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November 2023 by jackie Spears
Moved from Vista to Carlsbad mission federal is the best bank I have banked with. Customer service is the best and they don't charge for cashier checks limit 2 a month with your accounts
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October 2023 by lisa keim
This bank sucks. Closed our account without explanation and caused such distress to my 92 yr old friend. Nobody would help us or explain the problem. We had no access to auto deposits for months due to this closure. Horrible experience.
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September 2023 by David Lofy
Helpful and friendly representatives.
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July 2023 by Mary L.
Parking is tight in this branch, also hard to enter and exit if you're not going with the flow of traffic. This branch is staffed well, I've been to other branches where there's hardly 3 people inside. But this one, there were more than 5 that I saw. I was in and out in less than 10 minutes, needed to withdraw some cash and was helped by Melissa. She was quick and friendly, she was pleasant to talk to.
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October 2022 by Tak S.
Poor customer service, canceled on me last second for an in office appointment and told me I can schedule it at another branch location. They offer no assistance to schedule it for me at the other branch, and the other branch is an accessible via phone call. Avoid this location at all costs.
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June 2022 by Eric
Wow. It’s 2pm in the afternoon on Friday and there is a huge line with ONE PERSON WORKING! What’s up with this?
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March 2022 by August Strange
After having a bit of trouble setting up an account with the 800 number. Sandy Guzman was very smooth and capable. Resolving all my issues and saving me time!
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January 2022 by Apple Villa
Really like this little bank.
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December 2021 by Amanda F.
Heavy set older light skin Hispanic lady with glasses and dark hair is super rude, her name starts with an S. She definitely should not be working for a bank perhaps McDonalds would be a better fit for her attitude and sense of urgency. Management needs to make some serious changes and find people who actually care.
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June 2021 by amir mousevi
Just visited as merchant customer and great friendly branch, compared to us bank on federal blvd with thier Nastya bad for business like employees, this one is top notch super friendly.
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April 2021 by Alexis M.
I called this branch and spoke with the assistant manager as well as the manager my account has been up and down but I have always made sure that it has a positive balance or close to it I asked him for help with a check but unfortunately they wouldn't help me and because of that I am going to be charged overdraft fees and which they're not gonna take care of so once I get this account to zero I will be closing it I suggest that you try a credit union or Bank of America or Wells Fargo
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March 2021 by C D
Mark (teller) was very courteous and helpful.
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February 2021 by Bob W.
Quite the experience with U.S. Bank. I live in Vista, with a U.S. Bank branch almost around the corner. CLOSED!! So, I drive to a San Marcos branch -- Closed! Down the street to another --- CLOSED. So, I decide to drive to the U.S. Bank on El Camino Real where I often visit. CLOSED! I finally look up a branch that is open! Carlsbad Village Drive, Carlsbad. Yay! Stand in line for about 10 minutes and the lady behind the counter walks over and tells us her "system is down" and "no transactions can be made". "Can you come back tomorrow?" I ask for a couple of withdrawl slips and say that Im thinking about taking all of my money out of U.S. Bank and ask the question: Is U.S. Bank going out of business, because it seems like so many branches are closing? She looks at me like a deer in the headlights an doesn't know what to say, so I just say: "Don't blame it on Covid" and one of the ladies in line says: "Yes!" So, I left and am seriously thinking about transfering my money.
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February 2021 by Ralph Daniel Ray
Have been a customer for more than 20 years. The people have been very helpful & I would highly recommend the Carlsbad branch.