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February 2024 by Bob Q.
went in for ice cream and the lady up front was an asshole. get better employees working the cash register who are more friendly
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February 2024 by Terrance B.
Never thought I'd write a review on a drug store but this pharmacy is clearly top notch. Never really needed prescriptions on a regular basis until recently and really surprised how professional and client friendly they are. Always lets me know when my order is ready and rarely a wait. If my prescription isn't covered by insurance they find great coupons and always a good price. Kevin always spot on!
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February 2024 by Elizabeth S.
Ice Cream surprise. We recently visited Rite Aid in Carlsbad, CA for a quick stop to get batteries and was pleasantly surprised to find that they also served ice cream. The convenience of being able to pick up essentials and enjoy a sweet treat in one place was a nice touch. The store was clean, organized, and the staff was friendly. Overall, it was a great experience and ---it was conveniently located.
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January 2024 by Deekays S.
Gave them a try today even though they have bad ratings. Found out it was all justified. Called this morning 9am'sh, lady said my prescription in stock, just come by. Came by afternoon, guy says he can't find my order, then finds it and says he'll have to look for it on the shelf, but that he can't right now because he has to goto lunch now. Said he would call me back when he finds my order after lunch and proceeds to roll the window gate down on me. Can't make this stuff up. I'll never be back for any reason. (I did get an automated phone message right after their lunch break so the item must have been right on the shelf) Lame.
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December 2023 by Amber F.
Violation of Hippa Laws! Privacy violated by Faith; The pharmacist! Within two feet of a line of over twenty customers the pharmacist had me confirm my address, phone number and medication! And what I am using the medication for! I advised her I would be reporting her to the state. Contacted 800 # to, The Rite Aid Customer Service line. They took my complaint seriously then after I got a call from Erin or Aaron; Thee area Corp supervisor" a complete jerk! And Due to [his] and the Pharmacist incompetence on this matter, I will Be submitting a complaint with the state! It's no wonder why they are closing Rite Aid Stores across the country! It's employees like these that attribute to the closures! Notices all the complaints are about the Pharmacist! She is the cause for your bad reviews! Why doesn't Rite Aid correct the problem!? I will be submitting my complaint for investigation to Hippa!
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December 2023 by Ricky G.
I wish this location would go out of business to give me more of a reason to transfer my prescriptions. I think the whole world comes there between five and seven to get their prescriptions . Let's not forget about the line upfront too. The resident cashier I think enjoys chit chatting too much Yes it's clean and fairly well stocked until this....... Rite Aid brand Pepto by one get one 50% off. Guess how many left on the shelf? One!! Unreal.
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December 2023 by Tracy B.
This has to be the worst most rude pharmacy around. They lie when things will be ready and couldn't care less if they tell you wrong. Even trying to be nice to explain the issue, they are rude and don't care. Poor management of the pharmacy is an understatement. This has been an ongoing issue for several years. It's close to my house but it's at the point a longer drive will be worth it. And likely even take less time and aggravation.
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November 2023 by Traci C.
I'm not sure how to rate this. The female pharmacist is awful with a goddess complex. My Rxs are never ready and she claims every time it wasn't called in or it's too early. Last night, I had enough, the Dr actually called her and she refused to talk to her! Is that legal? Now I'm back the next morning and late for work. ( always with this lady) I'm done!!! Don't even bother going here. I would also like to speak to someone in charge , this can't be ok. Traci Chenault
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August 2023 by Karen G.
I've been getting my prescriptions from this rite aid pharmacy for several months now having moved back to the area and I have to say, every time I call with questions and when I come in I am always accommodated by everyone. Faith, the pharmacy manager, is so understanding and patient with addressing my concerns and providing me with the information I need to feel confident about my medications and supplements as well as navigating insurance, which has given me so many problems. She has shown me compassion and offered sound advice. I've also witnessed outstanding communication between her and her staff to make sure everyone is on the same page and the place is running smoothly. They definitely do what they can here and I have faith in Faith to meet my pharmacy needs. Thank you so much Faith and the rest of the Rite aid staff. Appreciate you guys!
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February 2023 by Thomas H.
Called in to check the readiness of a prescription. One haw to wade thru a menu to get where you want to go. If they don't pick-up, you have to start over again. Could they've designed a more aggravating system? What genius designed this system and what were they thinking? This is why I use online medication ordering whenever possible.
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February 2023 by bitedez b.
Most of the staff are helpful with the exception of Elena. I came in with my African American friend and while in line I overhead her saying derogatory remarks about him. When I confronted Her, she denied everything with a sarcastic smile. I hope rite aid does the right thing my addressing this issue
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February 2023 by Trish C.
Calling from a physician's office on hold for 30+ minutes having to redial into the pharmacy listening only to awful loud noise called "music" only to be told a post-op patient cannot fill his pain medication. Obviously the phone tree needs help with additional options and information on how long the hold time may be so the caller can choose to call back. Like everywhere good help is hard to find. I do appreciate our pharmacists and the pressure they are under.
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January 2023 by Christie O.
Always a wait. Anytime of day. For as long as I have been coming here. They can surely afford more staff given that they put out hundreds if not thousands of prescriptions a day. Hire some people it's ridiculous. Cashiers are pleasant- pharmacists are surly. I wish they would put a CVS in our area.
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November 2022 by Sandy C.
I have had nothing but problems getting prescriptions at the Rite Aid on Avenida Encinitas in Carlsbad. I was told my script was there and when I showed up they said they were out of it. This is a drug that must been taken twice a day. Last month I had the same situation. I spoke to the manager and he said he has issues keeping employees. I went to the Rite Aid on Manchester in Carlsbad where the drug was transferred to and it was a difference of day and night. I will never go back to the Avenida store again.
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September 2022 by Kelly J.
The pharmacy at this location is great if you have Leo working with you. He is very sweet and attentive and even remembers customers by name! However, if you end up working with Faith you will get very unkind service. She is often rude and makes it seem like you are inconveniencing her when she has to support you. It is important for those who work a pharmacy to be able to have at least a little "bedside" manner. I feel so bad for everyone who has to work with Faith. But, if you happen to go in and get Leo you will be well taken care of.