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June 2023 by Lucy D.
The saleswoman gave me inaccurate and I have to say dishonest information that their products are cruelty free I feel conned and insulted , bad business practice.
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October 2022 by Shelly Warner
I visited last week and had excellent experience! Great customer service and even had a makeup artist show me a few new tricks. I only get to visit Carmel once a year, but I always stop at the Cos Bar. They never disappoint! ❤
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October 2022 by Christina Z.
A month ago I spent $800 at this store for skincare products which I am happy with. I went in today to get help with makeup to minimize wrinkles above the lip. The woman who I believe is the manager (and who I met the last time I was in) jumped to direct her employee to show me a lip plump product. She did not listen to what I was asking for and belittled me for the nature of my request. I turned around and walked out. It was embarrassing and degrading. I will never set foot in this store as long as she is working there. I do love the products and am happy to patronize other locations and buy from them on line.
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September 2022 by Robyn S.
I was recently in Cos Bar Carmel and purchased a few items and noticed a day or so later that one of the items wasn't exactly what I thought I purchased, that's what happens when you're (me) too vain to wear my glasses all the time. I contacted Cos Bar Carmel and they made it right immediately. Their customer service was fantastic and top notch. I highly recommend as they have wonderful products and a great staff.
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September 2022 by sharon palmer
Our visit, three of us, was so so. The sales person was not helpful. We did purchase a few items but we had to discover them ourselves. Even the things we asked about we were met with a nonchalant attitude. I felt like a pretty woman experience. Hey, we have money to spend here! Big mistake! I do love the store and products, on my last visit a year ago or more, the lady was great. She put me on a mail list helped with products, and made it so fun, hence the reason I brought my friends with me to the store. We only visit Carmel every now and then, but I am sad to say visiting here again will not be at the top of my list.
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April 2022 by Debbie Monti
Simply the very best customer service. We live in Scottsdale but order everything from the Carmel store because of the amazing service we get from the amazing people at this Cos Bar. They always go above and beyond to make sure I get the items I need and they ship the items complimentary. Love all the knowledge that they provide with the products.
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April 2022 by Dmitry Kulshitsky
Great selection of premium brands. Friendly staff
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February 2022 by Salomé Guépardine
Great niche products available. Just not very happy that when I went in, there was no makeup remover or cotton offered, just wet wipes and tissue paper. Tissue paper pills badly when you try to remove product off the lips or face. Wet Wipes are drying. When I mentioned this, the salesperson did not say anything. I had OBVIOUS pilling from the tissue all over my face and lips and I mentioned that it was uncomfortable and difficult to ascertain if a product feels right with the tissue residue. Salesperson did not say anything, like I’m making an unreasonable request even though I paid good money for the product eventually.They must not get it.At least Sephora and Ulta get it.
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January 2022 by T O.
I ordered something from the other day when I was at Cos Bar Today Carrie texts me it arrived and would I like it delivered personally to my work Well over the tip customer service Carrie off today and went beyond to make me happy i only shop for cosmetics at Cos Bar
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October 2021 by Elizabeth Wantuch
I love this place! I always stop in when I'm in Carmel. They have great products, are super helpful and patient and friendly. Not at all pushy! I recommend this shop very highly (and I'm very picky :))
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September 2021 by kathy kim caldwell
After a long crazy work week, on a weekend away in Carmel, I realized I forgot to pack a few necessities in my rush to get out of town. Frustrated, I was trying to figure out where I could go to pick up a few items without having to drive to a mall and find a Sephora.A quick search popped up Cos Bar and I was happy it was within walking distance of my hotel.It was easy to find on the 3rd floor right off of Ocean Ave.I walked in and was greeted warmly by Carrie who asked how she could help. I was thrilled to see they carried Oribe which was exactly what I was looking for. I then asked about a night cream as my face had been acting up and she and another lovely woman helped me select a great product from Orlane that I am loving on my face!I then proceeded to buy a bunch of other great items and literally had to stop myself before it got out of hand.Cos Bar has amazing products! La Mer, Chanel, la prairie, Orlane, Coola, Jack Black, Slip silk and many others.The store is bright and airy and the service was wonderful. I am so happy to have Cos Bar as THE cosmetics shop in Carmel by the Sea!
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September 2021 by Kathy K.
On a weekend away in Carmel, I realized I forgot a few necessities. I was trying to figure out where I could go to pick up a few items without having to drive to a mall and find a Sephora. A quick search popped up Cos Bar and I was happy it was within walking distance. It was easy to find on the 3rd floor right off of Ocean Ave. I walked in and was greeted warmly by Carrie who asked how she could help. I was thrilled to see they carried Oribe which was exactly what I was looking for. I then asked about a night cream as my face had been acting up and she and another lovely woman helped me select a great product that I am loving on my face! I then proceeded to buy a bunch of other great items and literally had to stop myself before it got out of hand. Cos Bar has amazing products! La Mer, Chanel, la prairie, Orlane, Coola, Jack Black, Slip silk and many others. The store is bright and airy and the service was wonderful. I am so happy to have Cos Bar as THE cosmetics shop in Carmel by the Sea!
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April 2021 by Larisa Godick
Had most unfriendly service by Lisa.. I spend few thousands in this store in the past .. to be treated that way is a very unfortunate experience... we are local residents, but we’ll never return... very sorry ... I rather drive to San Jose for my future purchase .. again very sorry and very disappointed...
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April 2021 by Deborah McCoy
Great staff, great service!!!
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July 2020 by Julia B.
Please note that if you have opened the product that you bought at Cos Bar and it doesn't work for you, Cos Bar does not accept returns. Sephora does, as well as Macys, and many online stores. So, if you want to avoid snooty customer care and store displays/samples that are being constantly touched and used, shop somewhere else. Not at Cos Bar.
