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April 2024 by Nina Z.
Terrible customer service. We visit Carmel a few times a year and I always come here to get something for my daughter. Today, we were planning on getting a couple of outfits because she just entered the imaginary dress-up stage and loves dresses/shoes. The owner (I think; a blonde lady) was incredibly rude and snooty. My two year-old was excited to see the shoes and outfits, and she moved a few pairs of shoes around; I put them back fairly quickly. The other staff member was nice and told me I didn't have to put them back. However, the owner was aghast that a toddler moved her arrangement (my daughter was only placing these shoes in a row next to one another--i.e. she did not throw anything around). The owner then told us Heaven is not a toy store, and if we would like to go to one, there's one down the street. The subtext of her comment is that my daughter and I should leave. Can you imagine this kind of attitude towards a toddler when you are in the children's goods' industry? Even if the owner does not consider her store a toy store, this is not the way to treat toddlers--to squash a child's excitement and wonder in this way. I left right away as I didn't want to subject my daughter to such condescension. Why would someone be in the business of owning a store for children yet appear to not take a liking to children? I left with a very sour taste in my mouth and won't be returning again; we did not feel welcome. I hope the owner rethinks her attitude towards children and parents.
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August 2023 by Erin Krapf
We have been here three times in the last three weeks. My daughter loves Maileg mice and Haven has a stunning collection. So adorable and the staff are so helpful and patient as my daughter asks to look through the options to build on her collection. It’s the perfect shop for a special gift. This is our first time in Carmel and we will come back in part for unique and lovely stores like Haven. It’s a gem. I’m comfortable with the return policy because of the care made to ensure the quality of their products.
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August 2023 by Karla Martinez
The clothes is good.. but as an ex employee.. very unprofessional was dismissed with out even knowing and no explanation. As a provider for my daughter getting fired from the day to the night is draining. Unprofessional people.
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December 2022 by Morgan Davis
Expensive, but they carry Posh Peanut (at PP prices, so no markup) and my impatient self loves being able to buy the soft things for baby workout waiting for shipping. Definitely worth checking out. It’s bug’s birthday spot.
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February 2022 by Susan P.
The cutest little boutique! Every time I'm in Carmel, I have to drop by this place a buy something for my daughter. They have unique, great quality dresses, outfits, shoes, bags and hair accessories! The staff is so friendly and helpful too.
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February 2022 by Lili B.
Had an amazing experience, they have cute, unique, high quality clothes. Alia was incredibly sweet and super helpful! She helped me pick out the perfect outfit for a gift. When visiting Carmel-by-the-Sea make sure you visit this boutique!
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December 2021 by My fashion factory
Amazing cloths super good customer service looking forward to cone back
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August 2021 by Jenny N.
Super friendly staff and awesome quality clothes! Bought a pair of pants for my daughter today here because we didn't expect it to be so chilly. Pants were super soft and my daughter didn't want to take them off. Superb experience here compared to the awful experience at Starchild
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August 2021 by Sylvia Cortez
Didn't like anything there expensive to
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September 2020 by Nik N.
This store is everything you dream of when you think of a children's boutique. The shop itself is very well organized and had plenty of selection including fancy handbags. We found some sparkling UGG boots, cute barrettes and a new stuffed lion to come home with us. I thought the woman in the shop was extremely helpful and had good suggestions for add one without being pushy. The only thing I wish they had is children's scarves, maybe later into the year.
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December 2019 by veronica garcia
Garbage return policy. If you spend that much money at a store they should offer a better policy. Nordstrom has same products more options and better return policy. My daughter cried when she left the store. We will never return.
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October 2019 by Jade Coleman
The clothes in here are amazing! So many cute outfits, dresses and accessories!! I could’ve spent more time and money here but we were just passing through.
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October 2019 by ddanna58
Beautiful magical place... Deanna is clearly a divine channel for beauty
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September 2019 by Yibran D.
My grandma and I were wondering around Carmel when a lady at the Jewelry store told me about heaven and how it's for girls only, when I got there we were warmly welcomed by Alia she's amazing! Really cool person you guys are lucky to have her, she helped me put together a couple of outfits and some beautiful dresses for my little lady thank you so much
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March 2019 by Irene C.
We just stopped by today because we saw their collection of jellycats in the display window, and out of all the high-end children boutiques I've been to, they had the BEST customer service. I didn't catch the salesperson's name, but she was friendly, VERY knowledgable, helpful and gave good suggestions in a non-pushy way. They not only had a great selection of dresses and shoes, including the newest styles of Mini Melissa, they also had a ton of cute & unique hair accessories (that we ended up buying), along with Hazel Village & Maileg animals & dolls. With their wonderful selection and service, I will definitely be back the next time we are in town!
