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September 2022 by Alison E.
I love this store produce is fresh, Bakery delicious, store is clean most of all the staff are very friendly, helpful and kind. I go in there atleast 3 times a week and check out is fast & the clerks and bag folks are super helpful too . The staff all seem to enjoy working there and they friendly & fun with each . Great Team workoh and they have a Petes Coffee Stand!
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August 2022 by Patti W.
I went into the store to pick up a couple of things and I was in and out in five minutes. They were three registers open and all eager to help
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November 2021 by Noelle N.
Ordered a Thanksgiving prepared meal. Extra helpful at pick up to contain leaking juices. Turkey wonderful and perfect. Stuffing tastes like Diner Stuffing in the best sense of the word. Mashed Potatoes perfectly flavored with spices. A lot of pepper added to our taste. Cranberry jelly interesting with crunchies and not overly sweet. Gravy (thick Diner gravy)...lots of gluten. Everything was delicious
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September 2021 by Alpesh S.
Such a pathetic store. Not sure why it still operates. Very deceitful. Went in today, saw honey crisps for .99 cents a pound but at checkout they didn't ring up at .99 cents a pound. Was told by the rude lady at the register that it is a mail in rebate and that I should read the fine print. Really, read fine print on a store advertised yellow sign that says manager special!! Give me a break. You won't get my $s anymore. Looks like they have forgotten already about the previous bankruptcy and layoffs. Amazon Fresh will boot you folks out of business soon and am rooting for them to do that.
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March 2021 by David B.
Interesting that this place opened up at 6am. Very very few people up. Parking lot was almost empty, though it never really fills up. Wanted milk as a latte wants milk. Walked in the front door and to the back. Grabbed a bottle and walked to the front. Did self-checkout. Spoke to no one. Lights were on, shelves were stocked. I did see one worker who was busy arranging something but that was after I'd paid and was leaving. Much smaller than the gargantuan Safeway on the other side of the village.
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March 2021 by Yew P.
I love that they leave all the power outlets and water nozzles open and available for the homeless drug addicts to use. It's always nice to see a bum sitting here at the table with all of their garbage thrown out all over the place with all of their Contraptions plugged in to the wall. Really makes spending $300 on three bags of groceries worth it. It's the local scumbag hangout place I would rather drive to Marina & Shop at grocery outlet. Please stop catering to all the drug addicts and registered sex offenders and scumbags
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January 2021 by Jan D.
Chris is # 1 in my book! What a fresh, kind, hardworking - with a service attitude - employee is he. Twice now - when Chris was busy doing other things - he has stopped what he was busily doing and opened a Register quickly to help reduce the long lines of anxious shoppers. Chris is personable and pleasant and has a beautiful smile. He is a wonderful addition to the Lucky staff and one day I hope to see his rise to management and above. Thanks for hiring this outstanding employee!!!
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October 2020 by Mike M.
The Carmel Lucky gets high marks for customer service during the covid pandemic. I utilize their old and vulnerable hours on Tuesdays and Thursdays. Business volume is obviously down due to covid but the corporation has earned my business once this era passes. The store is smaller compared to the Safeway around the corner but the store has everything we need. I nicked one star because one young meat department worker was sporting a very offensive facemask a couple of visits back.Politics and virtue signalling has no place in a grocery store. Thank you Lucky, thank you to those that are working day to day to keep food available during this very trying time.
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July 2020 by Sierra V.
This Lucky's in Carmel Valley is phenomenal, they are so intentional about bringing in local product as often as they can. Their staff is kind, patient and incredibly helpful. Every time I go there, the store is perfectly clean and easy to find what I need. I'm so impressed by the assortment of products and prefer this store, even when it's a bit out of my way. I really love shopping here!
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October 2019 by Roger E.
This is a review of their fresh squeezed Orange Juice. I grew up in an orange orchard so yes I know good fresh OJ when I drink it and their quarts of fresh OJ are excellent. At 6 bucks a quart its not cheap, but if you like the best its worth it. Nice store. I will return if in the area...
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October 2019 by Jezzica C.
My family and I were on vacation when we stopped by at this grocery store. We were so excited this was very close to where we we're staying. While I was shopping to get some milk for my daughter somehow I dropped my credit card. Most of the employees were super helpful except for the one lady (she was handing out checks 10/25) I went up to for assistance. I assumed she was the manager on duty or someone that could help verify if anyone has turned in my credit card. I gave her my info and I kindly asked if there's a way we could check if I dropped my card when I threw my coffee cup in the garbage can. I even offered to do it myself. Instead, she told me to wait so she could see if someone else could do it. She didn't do this and almost totally ignored I was there. I ended up waiting and I finally went up to her and I asked if I could do it myself. I was in a bit of a rush since I knew my daughter was waiting in the car for some milk. She then said yes in a very abrasive manner. I wish she could've told me this in the first place and I was hoping for a little bit of sympathy. The store is a good asset in the neighborhood I just wish I didn't have this experience with this particular employee.
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July 2019 by T. Z.
Once this store was remodeled I was hoping for a market that did not sell expired items. On many occasions I have used this market just hoping it would get better it's convenient with other places in same center I frequent. Today we bought kombucha ,fruit, veg, the bag of oranges had a rotten orange the bag of apples had been ripped open like someone helped themselves, and kombucha expired. Lucky please get it right, your not very consumer friendly when you have to throw food away
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June 2019 by Jim E.
We started shopping at Lucky when Highway 1 was being repaired and as a result it was difficult to reach the Safeway store. We have found the Lucky store a better choice than Safeway and continue to shop their on a regular basis. It has gotten even better now that it has remolded. So much so we rarely shop at Safeway. And that is only to find items not available at Lucky, some frozen items. We especially enjoy the dedicated staff, especially the checkers, Hilda, Julie and Tracy. They are always very friendly and happy to see you. Also found their meat department is better than Safeway. I especially like the Lucky fresh soups and enjoy them for lunch. I would have given them 5 stars but their choice of soups in questionable, rarely have the soups I enjoy most and the deli is not as good as Safeway's deli...
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June 2019 by David R.
Pharmacy staff are super accommodating. Took my GoodRx card and even provided prescription at a lower price than on the GoodRx web site.
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May 2019 by Brenda L.
The Pharmacy staff at Luckys goes above and beyond to make sure everything is done properly, when we are standing at the counter, they give us their attention and listen to every word no matter how busy they are. My 93 yr. old mother takes 18 different Rx medications which means the pharmacy staff has to be on top of matching insurances, refill dates, and new prescriptions. They carefully explain any new orders or new medications. All their efforts and coordination with the Drs. means we don't have to worry. Please let them all know how much their professionalism and compassionate attitude means to us. Shawna, Lani, and especially Robert. Thank you for treating my mother like you would your own. Brenda L
