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October 2023 by Hau P.
i was just there this past week and found a nice looking and fitting pair of pants. No one helped me other than showing me the fitting room. As we were walking to the fit room a group of lady's standing there also wanting to use the fitting time rooms.. . this lady talks to them then walks them into a fitting room first then tells me u can use any fitting room i want. ok fine. ignore me. then i want to pay for the pants at the register. this lady says i want to give that other lady credit because she helped me... i was like fine... but she made no attempt to tell the other lady i was there waiting... she rung up another customer behind me.. finished the transaction and still didn't tell the other lady i was waiting... i guess because I'm Asian and the ladies were white... but i won't be going back to this store.. the ladies working there have a problem with me because they were old enough to know what customer service is.. so i am pretty sure they were doing this to me on purpose... i left without purchasing the pants ...The Worst Service Ever with a store that had only 3 groups of customers in the store total.. them ladies have a problem with Asians
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June 2023 by Anne Sanchez
Love Tommy Bahama and particularly the customer service at the Carmel store. It is the best by far and I have shopped at otherTB’s on Maui and the Big Island. The sales associate tracked down a top I wanted that showed “ sold out” on the internet. It was the LADT shirt of its kind and she really went the extra mile to find it for me. Much appreciated.
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June 2023 by Nancy Weisenbach
I always have a great shopping experience at this store. Quality clothes and superior customer service!
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May 2023 by Joshua B.
I miss their old location and the old staff. Very cold and pretentious. I was even wearing a TB T-shirt when I visited on Tuesday. No greeting no hello while one lady steamed clothes and two other workers (seemed one was newer being trained) were chit chatting away. A few minutes into my browsing I was looking at a nice lightweight jacket. The lady proceeds to come over and say "oh that is a popular item we can't even get it anymore and we definitely don't have it in your size so don't get set on it" Like whattt??? No hello, no can I help you? Just by judging on my larger build (yes TB does carry size 3XL and I was wearing one just fine when I visited) and went back to steaming and chatting away. I walked around a few more minutes as other customers were asked "what's your name can I start a dressing room for you?" I was ignored and size shamed. You should be ashamed of yourselves. I have never been so taken aback or felt body shamed after being in the store for a few minutes. I get it Carmel is a more affluent area but I have never had an experience at any other store nor TB location. I will never patronize this location again.
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April 2023 by Jeffrey Arnold
Stopped in today to purchase a pair of shoes and ended up buying a whole lot more! Jennifer showed me some of the newest arrivals to pair with my shoes. Her customer service was exceptional! Stop in when you are in Carmel!
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January 2023 by Jay Calvert
Always great relaxing service without being pressured.Team Member Mentioned (If applicable): Willard was great!
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January 2023 by Annette Aviles
Olga gave us the most personalized customer service experience we have ever had. She was great with sizing and styling input. Highly recommend!!
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December 2022 by Marvin Cinnamon
During the Christmas shopping rush I needed help with two separate returns and exchanges that both involved a gift card or flipside discount. The staff member was extremely patient and helpful in conducting my transactions. Excellent customer service!
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December 2022 by Arnoldo Garcia
Great selection..Customer service = Excellent!Had what I wanted!
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December 2022 by Bonnie Torres
I was impressed by how kind & knowledgeable the saleslady was.
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October 2022 by Nicholas Delis
Carmel’s Tommy Bahama…..Has to be one of the best organized storesfrom updated quality stylish merchandise to its upbeat knowledgeable sales employees!For sure the best in the state of California!It’s worth a beautiful trip to Carmel By the Sea just to compliment this shopping experience!Definitely deserves 5 huge Stars!
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April 2022 by Tom Duggan IV - Realtor
I was looking for a purple long sleeve for a Prince tribute band concert. I called, they did not have one on the floor... A short time later, Amelia called me and she had found a purple long sleeve shirt in the back of the store, I went and looked at it and it was perfect!!! Thank you Amelia!!!!!!!!!!!!!!
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April 2022 by Christine Maness
Always love the stores
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September 2021 by Hannahlisa L.
Really upset!!!!!!! Long wait due to one person working the floor sept 13,2021. This is my second time coming to the store horrible.
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August 2021 by Lynne Brown
Do not shop here and I feel sorry for the owners of this store. The clerks ignored us. They were too busy figuring out what they wanted to buy. The store lost out on the opportunity to make 500 dollars on my husbands and mine purchases.
