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August 2023 by Tish E.
If you have to go to this post office to mail large letters. DO NOT use the kiosk. My letter was returned to my home address without anyone so much as looking at the envelope to check postage.
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July 2023 by Alan C.
My package was ran over and destroyed by USPS and they refuse too take responsibility for it telling me that maybe it was shipped that way. What the hell is wrong with these people They don't care about peoples products and zero customer service
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July 2023 by Danielle B.
If I could give them ZERO stars I absolutely would. The Carmichael post office is the worst. I already dread coming here because the people are SO rude...and then today I came to pick up a package and was told it is already being returned to sender. They hold packages for 15 days but after 20 questions I was told they start the return process on day 10. I don't get it. They should state they only hold packages for 10 days then. Would have saved me an hour in line. I scanned the QR code and my package was available for redelivery so I went back inside and was told that "it is not where it is supposed to be" and "she does not have the time to dig for my package" She then gave me a dirty look and excused me from her line. I hate this post office--if I had a choice I would go anywhere else.
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February 2023 by Sue Ann S.
Really? I have never had such a rotten post office experience in my entire life. When I arrived at the post office I discovered that they had very few priority shipping boxes, so I waited in line. When I got up to the counter I asked the postal worker "Do you have any large priority shipping boxes?" He than went in back and returned with a medium size priority shipping box. I said "I need to ship this large shoe box and the box you brought me is too small. Do you have a large box like I asked the first time? He said "No." I asked "what do you suggest I do? He said, "I dunno, but I can't help you...Next in line."Unbelievable.Where do I go to NOT sign his paycheck.
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December 2022 by Susan C.
My recent experiences with this post office:1. During a heat wave a few months ago, I entered the customer service doors right behind a little old lady. It was completely dark inside (because of the heat wave, I guess?), and she was calling out, "hello?? hello? is anyone in here??" She couldn't see the 1 employee who was sitting on her butt, mumbling "I'm here." When I addressed the little lady, I said, "She's over there. She doesn't seem to want you to know!" the miserable employee raised her voice, rolled her eyes, and said, "I'm here! I told her that!" After begrudgingly helping the lady, she then helped me while shooting daggers out of her eyeballs the entire time. Pathetic. 2. I retrieved a xmas card (from Canada) from my rental box there, and it was a plastic bag with a torn envelope (nothing inside) that said, "oops! Sorry we damaged your mail!"3. I also have a mailbox at my street address. The mailbox is approx 100' from my ground floor apt door. The package (3 XL tank tops inside) was jammed into this tiny mailbox. Now the door of this mailbox doesn't even close properly. 4. At least half the time, when I request package pick-up, get my confirmation number from click--n-ship, etc. they FAIL to pick it up. This just happened today: I got an email informing me that the pickup request was completed successfully. NOPE! I can see the packages still outside my door, NOT picked up, waiting to be stolen by a porch pirate. Despite the hassle of changing post offices/rental box/address, I will absolutely do that as soon as this one expires. I have never experienced such an incompetent and unfriendly post office.
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September 2022 by P B.
The Customer Service here is horrible. The Lady that helped me was angry and inpatient. She threw me and form and told me to fill it out and get back in line. I told her I was having trouble seeing and asked her to help. She refused and was agitated. Then I asked for stamps and she said go look on the case and come back. So rude and unhelpful. She must live a miserable life .
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April 2022 by Stephanie R.
So I want to first I'll save my mailman is fantastic had the same one for quite a while he's great knows my name I know his name we're good. Now the problem I have with this location is there drop off boxes on the side of the building! . It is a black hole I have left packages in their and they will not show tracking for days especially if it's the weekend, I dropped packages off on a Friday should've registered Saturday morning because God for bid they do their job and check the freaking boxes. It's been two days and they still haven't showed up tracking on my latest drop if it's that hard to check the boxes please put them in a different location where an employee will actually go out and physically get the mail the people are putting in their. I run two businesses through the mail and Citrus Heights location is a far better local post office I highly recommend instead of this location you take your time to go to Citrus Heights because they do their job check their boxes and make sure mail gets out in a timely manner
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July 2021 by Marissa Pittard
Michelle is fantastic - incredibly knowledgeable, professional, and responsive. I don't know how I would survive this puppy season without her. I especially love being able to call or text her when convenient, as it's challenging for me to schedule and block of times for in-person trainings.
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June 2021 by Jeremiah M.
Never consistent with my mail I have been waiting for my check 4 days past the day it should've arrived and they now start coming late as can be I HAVE THINGS I NEED!!!
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June 2021 by Cameron O.
Bunch of rude a** employees, after you tell them "please don't toss my packages" they still do so anyways!!! Even if it says "fragile" these people need to get fired and half of them are rude as hell!
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June 2021 by Tracey T.
Update! I have moved back to Carmichael after 3 years of being gone and I LOVE this post office now! Love who I saw in there! There was a very short wait compared to 30 min + a few years ago. I will have no problem coming back here to all my postal needs. Thank you ladies!
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May 2021 by James F.
This is the 4th time in 10 months that the Carmichael post office sent my packages to citrus heights post office my packages make to the Carmichael PO. FINE BUT FOR SOME REASON THEY SEND THEM TO CITRUS HEIGHTS PO. And I have never leaved in CITRUS heights. And then it takes 4 + days for me to get them !!!. And they lose others packages too!!!!
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January 2021 by Amber I.
Very understaffed so be prepared to wait an hour in line to do anything. They also deliver my mail and sometimes won't deliver my packages to my door like they are supposed to!
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May 2020 by Helen S.
I think this place has efficient and prompt service. I was having trouble tracking one of my packages and needed to email this post office. Their reply was very prompt and they helped me resolve my issue within 1-2 days. Awesome!
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December 2019 by Juanita W.
U.S.P.S. at this location have fantastic and friendly staff members. Although I moved away I still come to this office just to see my"friends"! Upstanding.Selection.Personal.Service.(U.S.P.S.). Thank you all.
