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February 2024 by Enrique Garcia
WOW! I made a reservation to rent a VAN, (through the U-Haul page) for the 5333 Dewey Dr. Fair Oaks, CA 95628 location and when I arrived at the location - which turned out to be a minimarket liquor store - I was greeted by a gray-bearded Hindu gentleman, the most arrogant and rude person I've ever encountered. His level of arrogance is beyond words. This man asked me to show him the confirmation on my phone. I explained that I made the reservation on my computer and showed him the printed confirmation with the confirmation number and everything. He said, "That means nothing." My question is: Why do people then input their personal information on a website, including their driver's license on both sides and then when you arrive to pick up the truck, they say, "That means nothing"? Wow... how does this business even operate? In the end, the man asked me to enter my contact details into his tablet, where I saw that he did have my reservation, including my driver's license and all the information I entered online. I entered it again, and it still didn't work. I told him it was okay, that I would leave and find another place to rent the truck. Without even looking up, he said, "You don't have to wait, you can leave whenever you want." It felt like I wasn't even in the USA. This type of 'customer service' - or should I say mistreatment of the customer - is something worth reporting.
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October 2023 by J Turner
Easy and convenient pickup and delivery. I needed a truck at the last minute. I couldn't imagine having as pleasant experience at any other truck rental service.
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July 2023 by Steve Bowman
My pickup was at a time of day when the location was busy with other patrons. The guy handling my transaction did an extremely good job of handling my pick while still servicing his other customers and had me on my way in no time at all. They did a good job.
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October 2020 by Sergio V
Worst place. Make reservations but nothing is available when you come in. They simply waste people time.
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December 2019 by Conscious Minds
the guy I dealt with was super nice. he runs the quickmart there. he had to help other customers here and there while his computer waited. overall I think it too less than 10min.
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November 2019 by first name last name
Did not have my truck even though I reserved it online.
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November 2019 by Sam Elkordy
I called they and they simply hung up!!!
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December 2017 by Damien Brooks
Seemed very disorganized was not the typical setting for u-haul
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August 2017 by Jesica Thorpe
The worst experience.
