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October 2022 by Leah C.
Just walked out of this place. Three bankers in the building, two of them standing together talking, one at a desk by themselves and I'm told nobody can help me? I'm not asked to wait a few minutes or make an appointment. I'm told to call. So what am I banking with you for?? Looking for a new bank now.
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July 2022 by Barbara R.
8 people in line; 2 tellers; other bank personnel going in and out of back room . 7 empty windows. Seriously considering moving to a bank that has better customer service
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May 2022 by Angela B.
I never leave reviews but this branch gives Wells Fargo a bad name. I have had an account with Them for years. I brought my two adult children in yesterday we planned on opening 3 accounts between us. We were never even acknowledged when we walked in. There was no sign in sheet either. We sat down while the only account manager was with other people. We waited 30 mins (again with zero acknowledgement from anyone) those people left and the bald man still ignored us for 20 more mins until we finally left. I will never come back to this branch and we are opening the other accounts at a different bank all together because this is their closest branch. Terrible customer service!!
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April 2022 by Zeth K.
I went into this branch to do two things. Deposit a check to pay my mortgage which is actually in my father in-laws name and open an account and business account. I deposited the money for the mortgage and then said I want to open an account. The teller looked at me and said no. We don't have time to do that. You can go online and make an appointment. Since when do you need an appointment to open an account? Do they not want my money? Then she second guesses herself. As she is processing the payment she sees my father in-laws account and immediately changes her tune thinking I am him rather than being smart enough to read the name on the check which is mine. She calls me by his name and gets uber professional sir this sir that and let me have a manager come right now to open an account. Says she can open it immediately. Then I say oh thats not me thats just the name on the account. She then again goes back to oh well we don't have time for you today. Pretty ridiculous.
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November 2021 by Zane T.
I asked the bank teller if i could use the phone or ask if they could call for me because it was an emergency.I have no phone on me at the time and also needed to call because no pay phones in the area. The manager came up to the desk and looked at me with a demeaning attitude and so did the women tellers,all mexicans. They treated me with racism,plain and simple. I know it when i saw it in their look and that arrogant attitude.Worst Wells Fargo bank i have been to!
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September 2021 by Baxter B.
I had closed all my accounts w/ Wells Fargo b/c of how poor their service, the hidden fees & the major mistakes they consistently made. Today a non-profit organization paid me back a small amount of $120 on a Wells Fargo check. 1st off they charged me $7.50 for a "convenience fee" to cash a check from their own company. How is this even legal? 2nd the lady that apparently is in charge of the tellers decided that I was going to be the person she was super rude to today. She made me take off my sunglasses to "prove" the pic on my passport was me, while I'm wearing a mask that is covering half my face. Unnecessary power trips like this are a sad sign of low self esteem combined w/ self entitlement. Especially over a mere $120 minus their ridiculous inconvenience fee of $7.50. I told the non-profit all of this & the board is now voting to remove all their accounts from Wells Fargo. Also the individual members are now considering moving their accounts as well. So good job, b/c of your poor customer service & ridiculous fees, you have already, & will most likely will lose 7 figures in business.
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September 2021 by Jan H.
I love this branch. Everyone is friendly and helpful. The manager Juan is easily accessible. My personal banker Zack is awesome. I feel welcome and comfortable every time I go there.
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May 2021 by Aboobakr S.
First it worth to mention that it is my first time give someone low rate and its due to my hopelessness. The worst bank in the world I have seen yet, they ruined my credit and no is responsible for this. I recommend everyone before they ruin your credit history close all your account with this Unprofessional Bank..
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October 2020 by Robert B.
I've debated whether to bother providing a review for this WF branch. Today's visit now prompts an absolute need to comment. I go indoors to access services at this Carmichael WF branch perhaps four times per year. I must gird myself with anticipation of a negative customer service experience each time. (Fortunately my use of the branch's ATMs does not require me to deal with the poor management practices and customer service approach I experience when dealing with staff inside the office. The ATM machine is friendlier.) Common problems I continue to experience with WF's management approaches and staff in this branch have included: - Chronic understaffing of the main service line, with too few tellers and no manager who monitors the ebb/flow of customers and makes staffing adjustments; - Disparate treatment of customers by management design. Example: Operating a fast track line/window for customers who have simple transactions while there is a long line of customers waiting in the main service line. (I've seen customers enter the building 10 minutes after me, jump to the fast track line, and complete their transaction 10 minutes before I finally complete my transaction from the main line). Suggestion: Do not give preferential treatment. Open and maintain more tellers in the main line, where all are served first-come/first-served. - A defensive and ultimately confrontational branch manager who, when asked to open more teller windows to respect the lengthy main line, either: a) ignores the request (by looking down and attempting to look busy, thus ignoring the staffing need and needs of customers); or b) challenges the request being made with throw-away platitudes (but no meaningful remedies) or immediate acceptance/resignation that there is nothing he can do. Ignoring the problem or unhappy customers appears to be his remedy. This begs the question "What function does the branch manager play?; and - A branch manager showing no "extra mile" of listening, being concerned, valuing the customer, undertaking a remedy, and/or thanking the customer for his/her understanding/patience. (Note: The overhead electronic signs that state "We are sorry for the delays. Thank you for your patience" appear to be a managerial-installed substitute for superior service at the direct customer level. These signs don't cut it.) Invariably the line staff (tellers) do provide a decent level of customer service. However these staff members have no ability to address management and staff shortcomings. I understand this. My experience of today found a complete replay of the customer service deficiencies cited above. Added problems included: - The typical understaffing of teller slots was justified by the teller who eventually served me, and the manager I spoke with, with a stock answer that social distancing (due to Covid 19 precautions) limited available windows that could be open. This was an obvious false statement, and convenient dodge, given that of the five clearly designated operable windows (not blocked off with signage due to Covid 19 precautions) were staffed by no more than four tellers, and there was but one teller for a period - all while the main line had 8 to 10 waiting customers. WF managers should not be using an excuse of Covid 19 to disguise what is poor management of teller resources; - The on-duty manager once more immediately became defensive and confrontational with me when I raised the understaffing issue, and ill use of Covid 19 as a legitimate excuse. When I commented that it may be time for me to cancel my accounts with WF (which I have held since the late 1960s) he flippantly asked if he could immediately get an accounts representative to assist me in closing such accounts. (This was his poorly-conceived idea of how an agent of WF should respond to a valued customer.) I was shocked at this response - to simply show me the door. There was no "extra mile" of concern, problem-solving, and personally displaying superior customer service. I left the WF branch with
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June 2020 by Marty T.
I went to this branch today and was told that I need an appointment to speak to an account manager. I waited 15 minutes in line, outside to get the opportunity to speak to an account manager. While I was trying to figure out when I should make an appointment the person letting people inside copped an attitude with me because I was taking too long making a decision. I guess once they have your money courtesy goes out the window. I don't put up with crappy service so I'll be withdrawing my money on Monday.
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January 2018 by A M.
I like this branch very clean ,servers very good, staff are professional!!! If you have other currencies they can change it for you !!
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July 2017 by Paola G.
I just changed over from a different bank and I was completely clueless about where to go. I came in not really knowing what to expect. I was greeted as soon as I walked in and I was taken to see Robert. He was extremely helpful and friendly. I would recommend him to everyone! Robert should be the CEO of Wells Fargo, he provided exceptional customer service. My experience with him has made me believe that Wells Fargo has the best customer service than any other bank. Thank you Robert!
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February 2017 by Ophelia N.
The worst banking experience ever. I have had an account at Wells Fargo for quite a long time. About five years ago I tried to add my husband to my account and rather than add my husband to the existing account the banker at Wells talked us into opening another account altogether. We ended up getting scammed out of a lot of money by opening this other account which had minimum balance requirements etc. which we accrued charges for. Today I went into the bank to get a replacement card for our existing card which was falling apart. We spoke with the banker about adding my husband to my existing Wells account and we were told he needed two forms of ID, he had his drivers license and birth certificate and we were told the birth certificate was not sufficient and asked if we had a Costco card. I feel that this process was completely ridiculous since all of this information is already on file with Wells since we recently closed our joint account. As a long time customer I am frustrated and very unhappy with my experience. I have a credit card with Wells so I'm locked in because if I cancel the credit card it will affect my credit rating. Future prospective customers BEWARE I recommend seeking out a credit union rather than giving your money to Wells Fargo bank.
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November 2016 by Maureen H.
I never thought I'd be writing a positive review of a bank, but Gloria at Carmichael Wells Fargo changed my thinking! I was trying to help someone who was the victim of fraud. Gloria kept exploring options and when she was done, things were so much better than expected. We are thankful for her quality of service.
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August 2015 by Steven W.
Sitting with Vadim Bordei closing my business account. :( it's ok...he has been a big help. Thanks.