Factory Appliance Inc. is a local, family-owned business providing fantastic appliance service, repair, and sales. Customers describe the staff as incredibly helpful, super professional, friendly, caring, and super accommodating. They offer easy, fast, and prompt service, with scheduling that is fabulous. The team is honest, dependable, efficient, and works to solve problems in the best way for the customer, not for them. They handle everything from small repairs to full appliance purchases and installations, even in challenging spaces. The process is described as painless and smooth, with excellent communication including calls when on the way, showing up on time, and follow-ups for parts. Multiple reviewers state they are customers for life, would not go anywhere else, and highly recommend the company. They are praised as the best place for appliances and great with maintenance, making them a go-to for both personal needs and rental properties. Overall, customers feel lucky to have their service and could not be happier.
Dan (Jr.) and team are awesome. Put in a new washer/dryer, converted it to propane, and regardless of what my house threw at them, they figured it out—made it look easy. Thanks for being awesome.
June 2024
FANTASTIC service helping us buy and install a new washer/dryer tower! Mary was amazing on the phone, helping us choose among several models; then Dan and his crew made the full-sized unit fit into a *small* space, somehow, solving several problems in the process. Super professional, friendly .. we could not be happier.... read full comment
January 2024
incredibly helpful. I had rats and rat damage! they came three times and helped me so much . they could have just installed and not paid attention to my problem but they did it the best way for me, not for them. mary, works in scheduling , was fabulous. I have never met anyone as great as them for customer service and caring!... read full comment
