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December 2023 by Marquise Jackson
The workers are great and the store isn’t bad. It’s the owner. The owner is rude and not a good person. Why are you open on Christmas all day??? You may not cleverest the holiday but your workers may do and should enjoy the holiday. I feel bad for them
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November 2023 by Bertha Anaya
This employee need extra special training . Worst customer service. Bad attitude. There’s no need to be rude if you don’t like your job do something about it.Not sure of her name but it was today 10/31 and the employee was wearing a necklaces with the name “Elvira” with some long eyelashes short, large size girl and I know she charged us wrong.
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September 2023 by Mary D.
The owner of this location was so incredibly rude. He harassed my daughter and I because their app wasn't working and accused us of lying about our birthday coupon. On my daughters birthday! Worst customer service I have ever experienced. The owner is miserable! Never going back!
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September 2023 by Mary De La Rosa
The owner was so incredibly rude to me and my daughter. I have never experienced such disrespect. Never going again.
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August 2023 by Michelle B.
Came in for a scoop and the guy behind the counter was so nice and attentive he explained to us the drinks with a-lot of detail and patience giving us good suggestions smiled the whole time even the young lady asked if we had been helped while waiting for our drink. Great ambiance and tasty ice cream :)
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August 2023 by Barbara R.
Ordered a small chocolate shake VIA drivethrough since McDonald's was out of order. The shake was $6 and extremely tiny, it tasted ok but nothing special, certainly not worth $6. Wouldn't come back.
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May 2023 by Vanessa E.
Worst Baskin Robbins ever. Sloppy sundae. Couldn't even get my order right. Not just 1 order but all 3. Do not order from here. The staff seem lost, they do not know what they are doing. The worsttttttt!!!!
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May 2023 by Kunavouth Svay
Premade ice creams are always taste good at Baskin Robbins.However, the second time I stopped at this location to order a large original cappuccino blast, it tasted terrible, some ingredient was missing...The person was making it didn't make it right.I am not stopping at this place again.We have been drinking original cappuccino blast for years.This place ruined it for us.
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May 2023 by M F.
This place has the most rudest, unprofessional, smart mouth girls working here. I called to voice my disappointment in the cake I ordered, the writing on the cake looks like a kindergarten child's writing. She says, our people are not professionals here.. well DUHH!! I can see that.With her condescending attitude she says, "you can return the cake and get your money back"If it wasn't for my son's birthday, I would have returned the cake I had special ordered in a heartbeat. I wasn't going to go running around town looking for a cake when my guest were already at my home.I asked the rude girl for the manager's name and she refused to give it to me.I will never waste my money at this ghetto place.
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February 2023 by laura alcazar
Used expired milk for milkshake.
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November 2022 by Trisha Smith
Were the staff more friendly and customer-oriented I would have given it a 5 Star, but no. We went there on Veterans weekend and there were five of us. The girl was talking on her phone as if we didn’t exist at all. Upon calling her she gave us these weird look. I have two teenage sons and had promised them movies afterwards. There were with their friends but the young girl behind the counter has no concept about the time!!!!! The ice cream ? however is delicious.
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October 2022 by Talya P.
I walked in and owners were talking down to one of the employees. I walked right out and had to talk to my children about work abuse and hostile environments. This is the last time i'll come here. I'm a local so it makes sense why this place has new faces working all the time. Management really needs to change their attitude if they want to retain employees, it's business not a sweat shop. At this point, college students should look elsewhere for employment and maybe we should all find a new icecream place.
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August 2022 by Emma Bautista
This is the best basking Robbins we have been with my family. Clean, organized, and the best thing is the good customer service. The three guys that were there on 12/17/21. At 6:53. One was washing,the other one helping us ,and the other one organizing the things in the store. Good employees. The owner should feel proud of this three kids?
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August 2022 by Dino “dJmecca84” P.
It was pretty good. The only this was I walked in and the young lady didn't help me at all. (She was a Latino girl) then the other worker (a African American male) came from the back and was the most helpful person I have ever seen. He greeted me and my son and helped me make my suggestions it was my birthday so it was really good.
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June 2022 by Britney L.
Why is this place still opened? First I went in and none of the workers wasn't wearing any gloves so I'm like ok maybe he will put gloves on while scooping the ice cream he scooped the ice cream and his bare hands was touching it so I got freaked out and just purchased the ice cream that was in the freezer, I will never go to this establishment again. The workers need training on customer service and proper hygiene in the workplace!