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December 2023 by James A.
Such a large selection of tiles (ceramic and marble).It needs to be a stop if you are considering bathroom remodeling. It's nuts what sort of tile is out there now. They will leave you alone, but can usually find help if you wander. They allow you to return unopened tile 'samples' as well. Prices are clearly marked, though the unit of measure per can be varied (e.g. per piece or per sq foot).
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December 2023 by C H.
I met with Rick Glass today to get some help with LVP flooring.He was really helpful and knowledgeable. He answered all my questions and treated me with excellent customer service. Thank you Rick!
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December 2023 by Issac T.
I wanted to write a review for our specific designer Jesse James. He's patient, organized, and has the most amazing taste. I wish I could steal him for my home. This is also the best floor and decor in all of California.
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December 2023 by Morgan B.
This is a terrible store. When you walk in there is no one to help. After you finally place an order it took 3 trips to retrieve my order. No one seems to want to work around here!!!
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November 2023 by Denise Y.
Saw the same pattern of wall tile in different colors and couldn't tell if they were the same collection or different. The associate we asked was very knowledgeable and polite.
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November 2023 by Katheryn Thomas
Great store. Large selection of flooring. Friendly service. Samples are available for purchase.
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November 2023 by Marie S
I am royally disappointed in this store. I brought over 10k of flooring, tile, etc from the store. The largest item being the XL Porcelain Slabs. We were told that we needed an Aframe to transport them but we were not told that that is the only thing in the whole store that they do not load and that we needed to bring 2 people to load it ourselves. I am not a contractor, just a regular person remodeling and fell in love with these slabs. So excited to pick them up and now I am told that they do not load them and it is the only thing in the store they do not load. So of course I expressed my disappointment because had I know I would have brought someone with me. That is something that should be told and highlighted when they are purchased. It would have changed everything for me in picking them up. Now I have been sitting in the parking lot for over 30 min because I had to call someone to stop what they are doing to come help me load them onto my truck. I am very disappointed because had I known that they did not load them I would have purchased from somewhere else. This may seem like a small issue to someone else but it is horrible for me. It is like the doctor giving you a prescription for medicine, even when you pick it up from the pharmacy they read the directions to you just to be sure you have been told even when you can read it your self. I will not shop here again I will go to contractors warehouse, Home Depot, Lowe’s, etc. there are plenty of other stores that carry the same materials that will load them for the customer regardless of the product especially something like this. What a shame. Disappointed customer x 100
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October 2023 by Dan E.
I'm a contractor who does plenty of kitchens, bathrooms and flooring in the OC and LA area. I've been using the Carson location for many years because I love the staff there. They are helpful, they help us load and design our bathroom remodels. I usually work with Tito he is my go to guy. Always on top of it however if he isn't available the girls at the pro desk always go over and beyond for me. If you need tile or flooring come here. Even when I work in OC I still take a trip to Carson or call my orders in because I like thus store. They are very organized and it's easy to find what you are looking for compared to other stores. I posted some of the bathrooms that I have done with this stores product. See you soon for my next order. Thank you staff and Tito for all your help.
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October 2023 by Julia B
Great store, prices are definitely retail and you won't get a deal here unless you buy a clearance item. Huge selection, not a lot of stuff available to help load items.
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September 2023 by jorge gonzalez
Order Online so i could just go and pick up... All employees have no clue whats going on or what there doing ... told me 20 min wait had me for a hour wait
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August 2023 by juan ruiz
Bought a tile cutter, huge mistake, they make it impossible to return any items, it's incredible, they say they don't want you to use and return, but making it hard to return it makes for low quality products, that you just can't return, which was what happened in my case, buyer beware!!!
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August 2023 by Fabian A.
She saw me did not said anything to me and just ignored. Very bad service. I hope I never get help again from this person. Zoom in it's the girl on the right, red shirt.
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August 2023 by Eric C.
We spent over $15k at F&D and used their partner third party installer (Installation Made Easy - itself a nightmare - whom we also paid over $10k to install flooring). Vinyl Flooring: We purchased 136 boxes of flooring and 16 stair retreads, along with transition pieces for the main flooring all in the "butter toast" color (in fact, when we purchased the flooring, the website said and still says "Coordinating Trim Pieces" where these stair retreads are sold). Installation Made Easy installed everything and we noticed that half the stair retreads were not the right color. The incorrect ones are close but visibly paler - almost like they have been bleached - it is quite obvious side by side (even more obvious in person than in the picture). I brought the issue to F&D and they said too bad and that I should have inspected it before I installed it. I asked how I can be expected to inspect 100 boxes of flooring, 16 stairs, and trim pieces, they said I only needed to inspect the 8 stairs that were defective (as if I was supposed to know beforehand that those specific stairs would be defective and not any of the 136 boxes of flooring or other things I bought). They then informed me that the stair retreads are made by a different manufacturer so the color can be different (again, how I am supposed to know this when F&D themselves sell it as the "coordinating trim" and identify it as the same color "butter toast"). They basically laughed in my face when I said I wanted new stair retreads for the defective ones that I installed (amounting to a little under $500 of the $15k+ we spent), so in the end, we had to buy more stair retreads, pay someone to remove the defective stair retreads, and then pay for installation again.Grout: We also purchased grout for tile that we put in our bathroom (tile purchased from Home Depot). We used F&D's grout calculator and they said we need 9 gallons of grout. The grout was $121 per gallon, plus tax. We finished the project and had some leftover tile from Home Depot and 4.5 gallons of leftover grout from F&D (4 unopened with the seal still on). We brought the tile to Home Depot (who also has a 90 day return policy) and they asked why I was returning it and I said we completed our project and had leftover tile, and they said yep happens all the time and processed a full return back to my credit card. When I tried to do the same at F&D with the 4 unopened sealed gallons of grout, they said it's past the 90 days and that they can only give me a store credit. Okay fine. Then they process the return and they only give me $60 per gallon when I paid $121 and the price of the grout is STILL $121 on the website. I had to argue with the manager for ten minutes to get a full store credit for an unopened unused 100% resalable product that they still sell for the same price and that amounted to approximately 3% of my total spend ($484 for the returned grout of over $15k) at their store on this project.The side by side experience between F&D and Home Depot was really eye-opening. Considering their products are very similar and have similar pricing, we will never shop at F&D again and we will tell all of our friends and family never to shop there either.
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July 2023 by Clete Reed
Loads of tile selection. Nice layout to the store. Friendly staff
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July 2023 by Tee Taylor
The experience was not that welcoming, from the start, my mother cannot walk for a long time and for the entire store, they only had 1 motorized scooter. When we looked for help, there were not reps walking around to ask questions. This was the first time that I have ever had this customer service experience with this organization. I was not pleased with the lack of motorized scooters or the service after finding a piece of tile that we liked. I ended up not purchasing anything.
