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December 2023 by Jennifer B.
So here is it 4:45pm on a Sunday night and I just ran over a nail. Pep boys next door says open til 6pm but they stopped taking cares and told me to try just tires, who was closing at 5pm. So I prayed that they help me. They took my car and fixed my tire. Staying open later to help me out. I am so grateful for them.
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September 2023 by Google user
The customer service here sucks! Every time I go in here without my husband I leave unhappy! If cashier talks to another customer before your transaction is complete and tosses your keys on the counter and suggests you go somewhere else, i wonder if you would go back? I will not go back to Carson just to go to this establishment ever, bye
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July 2023 by Chong Y.
I need to get a Wheel Alignment service.And "Just Tires " offers a free Wheel Alignment test. The customer services Representative, Roger is a professional, attentive, and helpful Person. I had to wait for an hour to find outthe result. I want to find out if I need the Alignment service or not. After the test, they made some adjustments to the Wheel Alignment, and they did not charge for the services. Then, they found out my car needs to replace the REC RACK & PINNION. The "Just Tires" store has the excellent Customer Services and they have professional and knowledgeable technicians. If you need to get the For free Wheel Alignment test and Alignment Services, I would like to recommend this Tires shop.
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June 2023 by Jonathan D.
If you value your time, I would highly recommend you stay away from this place.I arrived at approximately 3pm to have my tires aligned as I had made an appointment. My car was not serviced until approximately 7:15pm. Yup, a whole 4 hours passed before my car was even looked at. The reason I know this is because the staff asked me prior to closing the store which vehicle I was waiting for, and it was at this time that they finally drove my car into the bay and started working on it.Honestly, I would give this place a 0 out of 5 if yelp had that option.
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June 2023 by Katy W.
I made a 12:30pm appointment for an oil change. I arrived a few minutes early. At 2pm they had not even started on my car. When I asked about my appointment time, I was told that this site was a first come, first served facility and that my appointment didn't mean anything. I finally got my car back at 3:30. Not only did it take three hours for the oil change, they did not rotate my tires or top off my fluids. I will NEVER visit this location again.
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May 2023 by Ron C.
Bought 4 new tires from Just Tires.The price was right. Had a flat tire a week later in one of the new tires. Went to them for repair. They said that they ran out of patches. ( very irresponsible) . Had to spend hours to look for a tire repair place. Cost me 48 dollars for something Just tires should have done. Will not do business with them again...
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April 2023 by Brenda Rue
Poor service 2hr wait for an estimate on new tire and rotationOffered to leave car for service in approximately 5hr without estimate to put new tire on
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March 2023 by Choni F.
The young lady at the front desk was very helpful and knowledgeable friendly. She went over and beyond!
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March 2023 by Rico Collymore
They're very knowledgeable and inform me about some Tire problems I have recommend them to
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March 2023 by Sai S.
Made an appointment here to get a tire changed, confirmed appointment, came into appointment and the dude at the register said i didn't have one, so i had to show him the confirmation, then he says "Oh, that tire isn't in stock", even though the website said it was and thats what my appointment was for. Why would you wait until I come in to tell me?! And then he tries to sell me a tire that was double the price??? Also, i had a $50 coupon for purchases over$150 (which I qualified for), but the incompetent idiot said i couldn't use it. When I asked him why he couldn't even give me a reason then said i can give you $30?! This place is a JOKE and i will never recommend OR come back. Try hiring more professional staff!!!
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December 2022 by Daniel P.
Came in for an oil change on 11/25 young lady at the front desk was very helpful. Picked up the truck on the same day and today 12/18 i get a notification from my vehicle that oil is low add oil. I get home and check the oil and it is dry. 8 quarts of oil is gone in less then a month. This is the second issue i have had with my oil changes here. On my daughters car they did the oil change and she came home parked in the driveway. She leave a little later i walk out and there is an oil puddle in the drive way. They didn't tighten the oil pan screw. The guy then told me they were too busy and to come in tomorrow i went straight there and had them tighten and add oil. Take my money but don't do the job or finish it Bull s****
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December 2022 by Jose S.
Showed up to get an oil change with a coupon. Coupon states $21.99 for an oil change using Valvoline synthetic blend OR conventional oil. So the guy asked me what oil so I said I'll take the synthetic blend. He tells me that I can't get the synthetic blend with that coupon, that I need to step up to the next package for $54.99 for the synthetic blend. I'm looking at the coupon I have and I said no the $21.99 coupon includes the synthetic blend. So he says we'll your car requires an additional quart, so it will be $78. Math is not making sense. So I say how much for the conventional oil then, so he says $39.99. So I asked why they are charging me over $15 for a quart of oil and he just says, we'll I mean.... So I just said I'm ok, and left. In his rush to get that up sell bonus he lost a sale. Adding pic of coupon for you guys to see. Ended up going to Midas
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October 2022 by Olivia L.
5 stars for John! 5 stars for the white girl that greeted me when I walk in the second time. 2 stars for everyone else that I encountered. I was told we're out of the tire you need and it's too late to go to the warehouse. I'm from Sac, so I didn't have many options, stuck with my daughter and a little Angel name John came up and asked what I needed cause he seen me stuck and out of luck. He helped me find a tire and got me on my way! That's what I'm talking about. SOLUTIONS! I just appreciated the effort. Vincent was okay too. Just didn't have the drive to really help me out and find the help I needed. People like John are from the old school and just know service! Can't find them like him anymore. I appreciate everyone that had a hand with me today and hope they learn a thing or two about going above and beyond. God bless and thank you!
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June 2022 by Jeff S.
If I could give them 0, I would. I took my truck in on a Sunday to have a tire plugged. After waiting over 2hrs, they finally brought it out, only for me to find a 3in gash and other scratches on the rim. The wheels are custom black and less than 6mo old. They haven't been touched, other than the weekly detail by me, since they were installed. I brought it to the asst. manager's attention before driving off. He took pictures and said he'd discuss with the store manager on Monday. I called back on Monday and spoke with Tony the store manager wh said he'd take a look shortly and call me back. There was no correspondence until I returned to the store on Saturday. Tony came out to look and stated there was no way his team did it. Even with the clear indication on the tire that something other than what he described took place he only suggested that maybe the tire had been curbed when clearly the damage was not consistent with that comment. He never offered any sort of resolution or compromise and seemed unbothered by my complaint. This isn't my first issue with this location and I vowed to never go there again but I was headed out of town and this was the only place open on Sunday. I regret my decision whole heartly! I wouldn't recommend this location to anyone.
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May 2022 by Rick V.
They need to remove the "fast service" from their marque. Showed up on Wednesday 12:00 they checked me in, I do have to get approval as it's a company truck with that said young man at desk seemed super confused the whole time. Took my keys and about an hour later I questioned how much longer and they said a few hours, seems like they would of mentioned it when he took my keys. Couldn't wait that long so came back next day at 8am as they opened. Second one in line and didn't leave until 3:30pm. A whole damn day to get tires. Granted I do have to get approval before they can change tires from my company, with knowing that a good manager would of had his guys check my truck out real quick so we can get that process going not let 2.5 hrs go by before inspecting my tires. No sense of urgency at this place. No one here is friendly nor do they explain things to you as far as wait time. You constantly have to inquire yourself. Place is a joke.