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March 2024 by mike b.
No help here. Went there with a screw in my tire they don't want to patch and wanted to sell me a tire for $150 asked how long it would take and he said 40-60 minutes. I asked if they could go faster I'm late for a job guy tells me this isn't McDonald's so I came to Freeway tires 10 minutes later I'm back on the road. Support small business
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February 2024 by Roby R.
I scheduled a pre-purchase vehicle inspection 24 hours before the purchase. I thought this wouldn't be possible given the short notice, but the staff made it possible. The vehicle was inspected, and I got a report on time to make a decision before the deadline to return or bind myself in a contract which I would regret. I want to thank the staff for expediting the inspection process for me. I must also let you know Charlie is a very nice gentleman. He handled me in a very professional way.
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February 2024 by Laura
After agreeing to services and prices I wasn't given a receipt showing the details of what was agreed. I didn't think about it much at the time but when I returned to pick up my car, they had padded the prices and the total cost was significantly higher than agreed. I had no proof of what was agreed so I had no choice but to pay to get my car back. ALWAYS get the written agreement up front. They can't be trusted.
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February 2024 by Sean Rhee
George and Taigee did a great job on my tires! Would 100% recommend !!
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February 2024 by Ashley Carole Artistry
I had a great experience at the Carson pep boys location. Great service was provided to me by Jorge. I definitely will return.
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February 2024 by BYUNG LEE
It's a waste to even give it one star. This company should receive a (-). If you can't do the job, you shouldn't take the appointment.I made an appointment at 2pm and visited for a brake pad replacement and oil change. They didn't do any work, and it wasn't until 6 PM that they called me and said they had a problem and couldn't do the work and would transfer it to another location. (The oil change should have already been completed by that time.) It was too late that day, so they couldn't do the transfer and said they would do it the next morning. However, there was no call the next morning, so I contacted them and they said they couldn't transfer because they didn't have a towing vehicle.I didn't hear from them so I called again and they said they would be available at 11am. However, it was also a lie, and the transfer time was changed to 12:30 pm.He then presented me with an option: pick up the car, wait until 12:30 pm, or if the transfer was made at 12:30, my vehicle would have spent another day somewhere else.As a result, I spend most of my day here. I couldn't do my job because I didn't have a car. It's a terrible experience.And when I went to pick up the car, they were shameless, as if it was obvious.
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February 2024 by alissadee82
Charlie at Pep Boys was SO HELPFUL! I went in one evening concerned about leaking oil. Charlie looked at my car and showed and explained everything he was seeing (the last ppl that had changed my oil left a mess in there, missing transmission fluid cap, a phone left sitting on the engine, all kinds of weird stuff.) and helped me find a really cost effective solution. I will be going there for all of my oil changes from now on!
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February 2024 by Zak Arch
Great service
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February 2024 by Shondra Pink
Very friendly staff. Knowledgeable about the car and services needed.
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February 2024 by Yilsa Menendez
Jorge and Jonathan were very professional and quick. Jonathan took my order in and Jorge changed my tire. The waiting room was clean and stocked with coffee. I will definitely be return.
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February 2024 by BJ Oates
I was very impressed with the Staff of Carson CA Site!
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February 2024 by Raul Solis
Everyone here is very helpful and polite, good and fast service ?
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February 2024 by Nani Alfaro
Online the store hours say this location closes at 7 with appointments for maintenance up until 6 pm. I needed a simple oil change and tire rotation. My first date of appointment was cancelled because there were no technicians. The second night I showed up at around 5:45 and was told that my car could not be serviced ever at 6 pm, regardless of what it allows online. So basically, if you have a regular 9-5, good luck trying to get your car serviced here even though they accept appointments until 6 and close at 7.
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February 2024 by Mike C.
Ridiculous. So I just drove from Palmdale to Carson where I worked literally in the same parking lot as this pep boys. I leave from work and my light for my tires is on. So I stop by pep pots since it's right here and figured I could get it resolved quickly. After a bit, the guy tells me I have nails in 3 of my tires and I need new ones because they can't be patched. I found that odd, apparently driving 100 miles on 3 tires that were done lol but whatever. So I bought the tires and told the guy make sure I have a warranty because I drive a lot. He said I was good. 2 days later an employee of mine ironically has the same issue in the parking lot except it was only one tire. Guy says it can't be fixed. My employee was smarter than me, took it to another place where they patched it up for FREE and said yeah those guys do that all the time. I literally heard them say this lol!!! Not sure how serious it is to scamp people into buying tires but to each his own Fast forward I get another flat, and of course like always it can't be fixed. Well since I'm in the same parking lot and I have a warranty I'll just get it fixed.....yeah...Cashier tells me I didn't have the $16 warranty to cover road hazards. I told the guy I JUST spent close to $1k on tires and was told I had a warranty (seriously why would I NOT spend a few dollars to cover myself) Guy literally tells me, "yea we had that issue but we have new staff now the guy that probably told you that doesn't work here any more. Huh!!! How does that help me?!!! Avoid this place!!! No integrity, somehow they can never resolve your problem
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February 2024 by Jm L.
I extend my heartfelt gratitude to Pep Boys Automotive Services for their exceptional and reliable assistance. From the moment I walked in, their team exhibited professionalism and a genuine commitment to customer satisfaction. The expertise and efficiency displayed during my vehicle's maintenance were truly commendable. Pep Boys not only addressed my automotive needs with precision but also offered a level of customer service that made the entire experience seamless and enjoyable. I am sincerely thankful for the outstanding service and look forward to entrusting my automotive needs to Pep Boys in the future.
