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June 2024 by Danny Ayala
shout out to MANUEL !!
for hooking it up quickly and smoothly. Chill and straight forward all within 15 minutes I was in&out with my Apple Watch. Great Job ! Thanks again
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May 2024 by Ampelio Soto
Good, friendly service
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April 2024 by Ittz_julian_
Horrible customer service, employer had 3 months working and doesn’t know how to give a receipt and explain the monthly payments. Apparently workers charge now to help customers transfer information to the new phone that’s insane since that’s their job. Then they can’t help last 30 minutes because they are closing. Ridiculous customer service.
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March 2024 by Josue Munoz
Worst service ever. They rather spend time on there phones or talking to the security guy. Like come on, it's no wonder people are leaving Verizon. Is the manager even trying?
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February 2024 by Jason U.
Worst customer service ever .. more painful than purchasing a car !! Spoke with customer service on phone .. they put notes in my account for a free promotion free iPhone and waive fees .. so i could pick up phone in store since I've been a customer for more than 30 years but the store manager at store in Carson Verizon .. uncooperative just says no can do it. Sorry we don't listen to customer service we're a corporate store .. so do what we will .. they have no say what we a corporate store does poorest customer service ever!! avoid store at all costs !! call Customer Service from your phone much better results. Guaranteed.. I called customer service back and they honored everything. .. just gonna take longer tru mail now They said they would rush it .. while store manager and service assistants in the store Carson Verizon.. the manager and staff refused to honor .. so again avoid the store at all cost deal with Customer Service for Verizon over the phone!!
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January 2024 by adrian novela
Did not help me with my problem could not find the problem mad as hell bad company
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October 2023 by ik yee
Very good service and help me really friendly??
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September 2023 by Roque Alberto
There is an employee in that place who is an older African-American but very friendly and polite.
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September 2023 by Nancy Rodriguez
One of the worst Verizon stores I've ever been to. They hard reset my phone assuring me my information could be retrieved. Nope, I lost everything.
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July 2023 by h69423
Lived it
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July 2023 by Vicente Cruz
Latinos lack more attention
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July 2023 by Frankie Smith
Great Verizon Store..
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July 2023 by Diana S
Grat service always
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July 2023 by Nate
The recent experience I’ve had with Verizon is worse than all other negative experiences I’ve had with retail companies combined. I wanted to tell my story to discourage others from giving their business to Verizon and making the same mistake I made.In May 2023, I purchased a pair of Air Pods Pro 2 on Verizon’s website and picked them up at the Carson, CA store. I returned them about a week later and am still waiting for a refund over a month after the return was made. I have a FedEx tracking number with proof of delivery which shows the AirPods were returned to their delivery center and signed for by an employee.I’ve talked to 7 different Verizon employees including their “Executive Relations Team” and no one can provide an explanation for why I have not received a refund, simply saying “we will put in a ticket and follow up within 5-7 business days.”I have filed claims with the BBB and the relevant Attorney General offices. I have disputed the charge with my bank and am putting the final touches on a lawsuit where I will not only be seeking my money back but will also be pursuing compensation for time spent as well as punitive damages and penalties. I have spent over 10 hours of time trying to resolve this.Please think twice before giving your business to Verizon Wireless, so you don’t end up like me. If the roles were reversed and I took Verizon’s air pods without paying, I’d be guilty of a crime.
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July 2023 by Barry Waite
Super helpful employees! I was impressed.
