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January 2024 by Jerry G
Stopped in on aTuesday mornin.This market has a really nice bakery.Got a weakness for there cheesy jalapeno rolls,and I grabbed a blueberry cream cheese danish.Outstanding and extremely fresh.Kudos to the bakery.Ty
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December 2023 by Yummy Stardust
Not all, but some of the employees are rude, disrespectful and argumentative. The cashier I encountered this morning was the absolute worst and when I tried the speak to the manager, the manager lied and said she was not the manager. Lied. Another customer stopped me on the way out and said, "don't feel bad. They're like that here."It's worth driving a little further out to shop.
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November 2023 by Hunter James
The store is very clean with a wide variety of items in stock. The staff is always very friendly!
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October 2023 by Shavonda Mosley
They seemed to have the usual items you would get from a grocery store. However I only visited the Starbucks.
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August 2023 by Kayla Smith
I literally visit this Ralph's market about 3x or more a week for my lunch or dinner needs since I work very close by. The store itself is clean and well stocked. This review is about the atmosphere and treatment from the workers and checkers. The staff are very condescending, judgemental, and unfriendly. I use self checkout to avoid contact as much as possible because of their treatment. It is 2023, and the workers act as if it is a privilege for me to shop in their store. I get the impression that the workers have no regard to assist me, and the interactions among them is withdrawn and a bit smug. Management should look into some of these issues for sure. Believe me, the unkind behavior of the checkers and cashier's have NOT gone unnoticed. I SEE exactly what and KNOW exactly why I feel the lack of friendly customer service at this location. Thanks.
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July 2023 by John Lauermann
They never have what I am looking for, they never stock enough of the basic items (milk, eggs, bread), especially on holidays and their customer service is terrible. The management simply doesn't care about their customers and they treated me terribly when I complained about out of stock merchandise. The female manager literally shrugged and walked away from me. If this wasn't the only store in Castaic, I would go elsewhere. Out of eggs on a sunday...ridiculous!Update: 6 years later and not much has changed. There is never a shopping trip where I find everything I want. They blame it on covid but now in 2023 I don't think so. Other Ralph's have a well stocked store.
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July 2023 by Lillian Placencia
Check out personal was very rude. She doesn't know how to speak to customers. If I can give no stars I would.
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May 2023 by Chris Martain
Clean, well stocked, friendly staff, super easy, quick access just off the Interstate 5, plenty of easy access parking and a Bank of America in the same lot.
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May 2023 by DEDE Vieira
I will give only want to start because of the flower, Latin lady who is very unhelpful and rude! I ask her to make me a bouquet of flowers and I will. I did mine pay extra, but she said she was very busy. She can t help us
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May 2023 by Someone
I asked - where do i find my Ralph’s card on the app - they said really ? I said FU and walked out and bought NOTHING.
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April 2023 by K G.
Went to buy some flowers and a card... asked the lady florist if she could fix my arrangement, if need be I will pay... she said she was to busy right now.... Not sure why the have a florist, as this maybe one of my worst experiences... definitely do not recommend.
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March 2023 by Debbie F.
It's the only local Grocery store. I've been a customer for many many years. The customer service has gone downhill. There a a few good employees. Over this past weekend limited employees (may be due to the poor weather). Long lines only 2 registers open. This is not the only time where long lines and limited service. Today I went in to get a few items. They were located near the top shelf. I asked for assistance to reach these items. The manager said someone would be there shortly to assist me. I waited over 10 minutes. No one came over to assist. I went over again and was not acknowledged. I left the store.
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February 2023 by Chow X.
Overheard store manager Marc, tell one of his employee's they couldn't use their phone because they were paid hourly. Only the manager Marc can use his phone because he's the store manager and he's paid by salary. Abuse of power if you ask me.
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December 2022 by craig M.
They should either close this store or fire everybody and start over. Not only are the checkout ladies rude and unprofessional, but even the other employees act like you are an inconvenience to them. VERY BAD STAFF
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September 2022 by milo i guess
I come here often, never had any issues. Store is open late which is nice, and the aisles are well labeled. Registers don't currently accept tap to pay but the payment app works well, and also lists where various items are in-store.