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December 2023 by VD N.
i am not happy with Experia's service at all. i had booked a hotel at Rodeway inn near magic mountain for my grandkids and my mother for a great new year's and to see a few attractions. i wasn't expecting any shocks or heart breaks before leaving for the trip. the night before we were to leave my mother passed away unexpectedly. i contacted Expedia to have the hotel reservation cancelled and all they did was copy and pasted the policy of the hotel to the virtual message. what was i to do? tell my mom, no don't die now wait till i am able to cancel the reservation than die. the hotel charged me the full amount of money and did not understand of my situation to what has happened. i asked for a refund and they themselves gave me the same excuse. i do not recomend anyone to book hotel or any other trips through expedia. before they used to be extremely helpful and now, all they want is to take people's money and not support them.
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December 2023 by victoria lazar
Beware they take a deposit for the room that it's supposed to be refunded after checking out but they DON T tefund it.I had to call multiple times until they decided to refund the money.
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December 2023 by Dawn Mayo
The room was gross. No phone no microwave caution tape on hand rails decks felt like you were going to fall thru ac didnt work furniture gross old and dirty bed pillows hortible things broken in the room and i did not feel safe! Dobt stay there!!!Rooms: Gross old smelled that a old bar
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November 2023 by Kelly Bundee
I seriously miss you guys! I stayed here off and on for about 4 years. Great staff. Decent priced rooms. Can walk to get food.
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October 2023 by Jazz Brooks
This place is disgusting! The room was not cleaned before we checked in. The floors were dirty with nasty banaids left on them, the bed sheets felt grimey to the touch and reeked of dirty foot odor when we pulled back the blankets. And the linens had cigarette burn holes in them. Management refused to give a.refund and charged for early check out. Lesson learned. I will NEVER book here again!!
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October 2023 by Julia Fouzik
Enjoy the roaches Everywhere . Watch your deposit. Ask for receipt or pay with your bank card or they will say they have no record of your deposit at the time of check out. You will need to call in few days to ask to return your deposit back to your card.
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October 2023 by Joshua Williams
DO NOT STAY HERE! They charged me $90 overall of fradulent fees. $30 was disputed on site and management never got back to me. Then $60 more was discovered on my credit card bill. The room also had roaches and stains on the sheets. Plus a dirty sock behind the fridge.
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October 2023 by Sherry Coontz
The location was good the price was reasonable. We rented a room. I felt unsafe walking to my room as a woman with a little girl. We went to the room first thing there was a bug in the bathroom. My granddaughter found fake eyelashes on one of the lamps. We called to change rooms she put us in another room. Walking to the next room we walked by a woman who was obviously was there to work.. there was a guy who was walking back and forth smoking very sketchy.. we ran into the room just to see it and the door didnt lock and it had a small chain on it. An 80 year old grandma could know that chain off and get in . My granddaughter who is 9 said lets leave .. we left went and waited in the parking lot at magic mountain until my daughter and grandson were finished with fright night.. we felt safer in the car there .. clean up this place
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September 2023 by Cesar Ramirez
Always a pleasure to stay at Rodeway in rooms are clean checking in is fast and easy. Convenient for food gas and munchiesHighly recommend Rodeway
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September 2023 by Bramber Ward
..........Continued from my original post.......I asked for a refund for all 3 night through bookingdotcom, their customer service never got back to me, I had to call back whenever I wanted an update. They just kept telling me the hotel isn't responding. After 10 days they say the hotel is saying we stayed all 3 nights and never raised any complaints during our stay. Which is all lies. I even offer to eat the cost of the first night, but ask for either a refund or credit for the last 2 nights, worst case scenario just the 3rd night that we didn't stay. Bookingdotcom is telling me that without pictures they won't even escalate it to a manager or give me credit for any of the nights. (I do not go to hotels and take pictures of things expecting to get a refund, I'm not that person, I did not take pictures)I literally was robbed by Rodeway Inn which I booked through priceline(booking[dot]com).Pay the extra money to not stay here!! We learned our lesson and unfortunately it looks like the slum lord manager/owner got away with theft. I have filed a dispute with my credit card company to see if there are any options for any reimbursement. I was hoping to get a little bit of hotel credit to go back and stay in a better hotel for one night and turn the experience around for my family.
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September 2023 by Amber Hirsch Ward
*cracks knuckles*First of all I do not recommend Booking[dot]com or it's sister companies, you'll see why if you keep reading.Our criteria for this trip was the hotel had to be cheap, have breakfast, and be close to Six Flags. This hotel was it. We didn't have luxurious hopes by any means. We travel often and usually stay pretty cheap, as we know we are only sleeping and showering at the hotel and out doing activities the rest of the time. We booked 3 nights though Priceline ( which is actually booking[dot]com ). The hotel requires a $60 deposit which we chose to do in cash for easy return.The good things I can say:It wasn't loud at night which I was worried about.We didn't really encounter any extremely shady or creepy seeming guests during our stay.The staff was as nice as they could be given their circumstances.It's close to Six Flags.The waffles by themselves are yummy. Fake syrup and no milk or beverages.We didn't attempt to use the wifi so I have no opinion on that.THE BAD:When I first walked into room 200 I thought it didn't look bad. It soon became apparent this was the worst hotel conditions we've been in. I saw the nightstand had something sticky on it, there was hair in the tub, the curtain had not a stain but something dirty spilled on it about the size of a soda can around. There were what looked like bleach stains on the bedding, and there were cigarette holes in the bedding, the pillows were very thin & very lumpy. But we brought some of our own pillows and blankets to use. We brushed it off and chalked it up to a cheap hotel and went to bed. The next morning the toilet clogged which I guess is neither here nor there. It took maintenance and office staff over an hour to obtain a plunger for our room.We went to the park and beaches all day. When we returned to the hotel in the evening my husband said "I just killed a roach in the sink" We kept our cool for the kids, but I knew I needed to see the bathroom. Turned the light on and I am not exaggerating when I say about 20 bugs scattered the floor and they kinda just kept scattering cuz there's so many they couldn't just disappear.... I'm now traumatized, I want to see if there's bugs in the tub. I pull back the curtain and see that the tub is full of dirty water...?? I don't know if this is from our showers that morning many many hours prior or if this has backed up into the bathtub? Regardless, they switch us to the room next door, 201 for the second night.btw, the upstairs walkway is very lumpy and bumpy and soft feeling. There was a section right at the top of the stairs they had a large piece of wood covering a hole in the ground of the walkway and had caution tape around it. It really added to the roach hotel aesthetic LOL. The ice machine also deposited a bunch of black stuff into my hydroflask with the ice.We didn't see bugs in the second room. The fridge door rubber was ripped off. The beds were smaller and even more uncomfortable. At this point I am planning to cut our trip short a day to avoid staying here one more night. The next day we go back to the park and we all agree we'd like to drive the 6 hours home instead of staying another night.I let the front desk staff know I was checking out of room 201. He confirmed I had originally checked into room 200. Since we did a cash deposit they gave it right back to me. The gentleman at the front desk did not give me any print out, no receipt, nothing showing I checked out, and I never got an email receipt or anything either. We wanted to get out of there so I figured it would be a no-brainer refund I'd handle later, especially for the 3rd night, which we did NOT stay.I'll have to add a second review to finish....to be continued...
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September 2023 by Robin H.
I would never stay in this hotel again. If I could give it a zero, I would. There is a fee per animal. Yet, the grounds have nowhere to walk your dog. Therefore, the parking areas are littered with dog feces. The shower in my room was broken resulting in a flooded bathroon floor. I could mention several other problems but I'll just warn you not to stay here.
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August 2023 by Kerry Buehner
Rooms are outdated, broken. Call for service, it never comes. Breakfast is sad, waffles are good, ugly syrup. No choices for coffee or creamers. Fake orange juice. But it's
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August 2023 by Akilah G.
Well, it's an okay hotel for the price. However, I have seen drugs being done on the property by numerous individuals that were recorded by my vehicle, pet feces in the parking lot and roaches (multiple) in our room. The maids were drying the comforters on the fence that surrounds the pool, the same fence that I saw a man drying his underwear on. There was a dog swimming in the pool, which was always cloudy and I never got in due to the fact I never felt it was clean enough. The room was very nice and spacious despite all of that, however the maids don't clean properly. The maid uses guest towels that have a hole cut in it, put it over the broom and that is how they mop the floor. My personal cleaning supplies were used to clean the room as she didn't have any. This hotel also has a 21 day policy I was only made aware of a few days before we had to checkout. I prepaid online until Sunday (the 12th of August) and was promised I could stay until my reservation ended which was the day we had already booked another hotel to stay in. Instead of keeping that promise, I had the cops called on me to remove me from a room I had been paying for and spent over $1000 at motel even with all of the issues it had. I never caused any problems, was quiet and never bothered anyone and was very polite to the staff. So, no I will never recommend this hotel to anyone after the way I was treated and was made to sit on a corner in the heat outside of the establishment for two hours with all of my things trying to find other accommodations as my car is in the shop which I expressed and they did it anyways in 110 degree weather. I had to go to the hospital because I almost passed out from the heat outside and my pet is now sick as well. I am hurt by this as I thought the owner and staff had a deeper understanding but I was clearly wrong and will never make the mistake of staying here again and the cops even agreed that the actions being taken were completely out of line but they had to do their job since they were called. We never had a problem going for 24 hours and coming back as that is what we were doing to begin with come Sunday. I will never forgive the people who did this as it was completely uncalled for when you have our personal phone numbers and could have just called us instead of having the staff so the dirty work behind the scenes. This just wasn't cool at all and I am traumatized.
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July 2023 by Demalla Black
When we came in the hotel there were little gnats everywhere . After spending about a hour killing them I noticed the tv was falling off the wall. I told the person at the front desk so he wouldn’t think it was me. He said he was going to have someone come up and fix it and nobody ever did. So me and my daughter watched tv but it was side ways. I woke up in the middle of the night to use the rest room and there were bugs crawling all over the floor. My daughter also wanted to take a bath but it was dirty so she couldn’t do that. They have free breakfast but it’s just bad coffee, bad, orange juice, and waffles that you make with the waffle maker. They do have a pool and we did go down there for about 30 minutes that wasn’t to bad. Other than that we will never stay there again.
