-
June 2023 by Jeremy A.
I've been going to this store for over 10 years. It has progressively gone downhill. Recently when you go inside there are pallets everywhere. You can't take your cart down most isles because of the boxes and pallets. You would think with all of the boxes everywhere that the inventory would be great but they are always out of everything I'm looking for. They randomly stop carrying certain brands. This week the new thing is moving all the items in the store to new aisles. This is awesome because I really love to spend an hour guessing where they moved things. Whoever manages this store should be fired. I'll be driving into Valencia from now on.
-
June 2023 by Anne M.
Worst check-out experience! Waited more than 10 minutes for the cashier to come by to help me in self-serve checkout. Another station was closed while cashier was waiting for manager to come and clear the problem. I was on self-serve No. 5 when my machine had a problem. Had to wait and wait and wait before cashier came to fix the problem (didn't help that she kept saying, "I'll be there!"). Then, she had to count all my items. Fun...not. Question: Ralph's: Why are you trying to operate a business with as few people as possible at a busy time of day? And why is the other self-serve area closed when there are only two other checkers? Is this REALLY the best you can do?
-
April 2023 by K G.
Went to buy some flowers and a card... asked the lady florist if she could fix my arrangement, if need be I will pay... she said she was to busy right now.... Not sure why the have a florist, as this maybe one of my worst experiences... definitely do not recommend.
-
March 2023 by Debbie F.
It's the only local Grocery store. I've been a customer for many many years. The customer service has gone downhill. There a a few good employees. Over this past weekend limited employees (may be due to the poor weather). Long lines only 2 registers open. This is not the only time where long lines and limited service. Today I went in to get a few items. They were located near the top shelf. I asked for assistance to reach these items. The manager said someone would be there shortly to assist me. I waited over 10 minutes. No one came over to assist. I went over again and was not acknowledged. I left the store.
-
February 2023 by Chow X.
Overheard store manager Marc, tell one of his employee's they couldn't use their phone because they were paid hourly. Only the manager Marc can use his phone because he's the store manager and he's paid by salary. Abuse of power if you ask me.
-
August 2022 by Stephanie P.
The usual grocery store. Everything seemed nice. Very clean, great selection, etc. nothing out of the ordinary. If you're looking for a nice clean grocery store, this is your spot.
-
June 2022 by John P.
Only grocery store for the city of CASTAIC Roth over 30,000 residents and they always have a limited workforce on duty waiting in long lines here is the norm What
-
May 2022 by Pat K.
Has to be the worst grocery store in this whole valley. Castaic residents are stuck with only one store. Scheduling is horrible and the never have enough help. The store is cluttered and looks dirty. Stock is also very u predictable abs needs to be handled better. Worth the drive to go elsewhere.
-
January 2022 by Robert W.
For months now, I have not seen the inside of the Ralphs Grocery Store. Their pick up service is awesome. Shopping for groceries seems barbaric. Cierra and the shopping crew at Ralph's pick out groceries just like I would. I just click on what I want and they do the rest!
-
December 2021 by Sean S.
Meat & seafood department closed early because "staff called out sick". As a manager, when staff calls out you step in to get the job done. Apparently that's not the case at this Ralph's, as management refused to step up and help pull the lobster tails we intended to purchase. Completely ruined our dinner plans. Extremely frustrating when you can see your items behind the glass but nobody to provide this simple service. No wonder their employees call out, I wouldn't want to work for this management (or lack thereof) either.
-
November 2021 by Patrick S.
There's a mask mandate in LA County, but this store refuses to enforce it and shrugs off anyone who isn't wearing a mask. I guess I won't wear pants in the store next time I shop here since they don't have a problem with people not wearing masks. Yippee, let's all be selfish and do whatever we want!
-
September 2021 by LJ S.
So gross! The deli is understaffed just like the rest of the store. Don't come here please. It is too busy and way understaffed. Do yourself a solid and shop elsewhere please... samolnella haven. Flies everywhere... gross gross gross
-
August 2021 by Ana-Karina P.
First off they don't have Apple Pay. Who doesn't have Apple Pay? Aside from that they take forever to ring you up. So make sure your kids get a nap before you go shopping. O
-
March 2021 by Hailey Nicola I.
They are very good with keeping covid restrictions and are a very safe and clean store ! I go here every week and am never disappointed with their actions.
-
January 2021 by Jay C.
Open til 1! Great flower selection, needed a dozen in a crunch and they were there. Perfect timing
