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April 2023 by Samual W.
I have reserved a shower, I have been waiting for 45 minutes, 6 booths have not been cleaned, it's terrible, a waste of time
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May 2022 by Gabriel J.
Hayley was absolutely terrible. I don't understand how you she has her job there. Worst attitude. Was raising her voice and speaking very disrespectful. She should learn some manners. Whoever is managing this location, if you do care about your store please reach out back to me. I will not leave this issue unresolved and will be contacting corporate, unless I hear an apology.
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April 2022 by Karen B.
Horrible place. Horrible service. Will not ever stop here. Very un-American business which will not get another dime from me.
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September 2021 by Gary D.
Whenever I walk in I see a lot of customers not wearing mask so I turn around and walk out. I live in the neighborhood so I try to support local businesses but will not support people that do not wear in a business or the business itself for ignoring it.
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May 2021 by Michael V.
3 experiences with the person who cleans the shower that is so disrespectful and goes out of his way to make sure he doesn't clean your shower. I've Never said a word to this individual let alone ever met him. Floor was all full of hair, Toilet Paper Rolls where both Empty. Literally has had a grudge towards me. Finally this last time I made a complaint to management and took them to the Shower I Used. Please Beware of Showers not Being Cleaned Period. VERY RUDE AND UNPROFESSIONAL!!
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March 2021 by Al G.
Pilot needs to get new employees all the employees are always rude always in a bad mood for some reason like they hate life seems like they're bipolar because some days they're happy most of the time they hate life every weekend we go fishing an stop by Cinna bun an they're never ready they're supposed to have everything ready at eight "no hold on I just opened up I'm getting stuff ready" it just blows my mind how rude they are each time something has to be done!
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March 2021 by Arnel S.
It's hard to find parking slots open in this location, which to me is an indication of how popular this place is! I managed to get a spot in around 30 minutes, by patiently waiting for someone leaving. I was tempted to park beside a pump just to go inside the store, but nah...civilized barbarian here! Ha-ha-ha! I always love stopping at these centers. The store is always huge and full of items that it might take you an hour or so to browse the stock. And it is clean and well-lit! The staff are always helpful, and they always open extra check-out counters if the customer lines get long. And the comfort rooms are always clean and always tended to. The also have a large selection of food here...cold and hot ones. The staff are always available to help you with the hot food. Pandemic precautions are in place. They require customers to wear masks and they do enforce it. They have hand sanitizers at the entry points. And the staff are masked and gloved as well. Michael Jackson would have been proud! Pay no mind to the negative comments. I'm sure they're just from the highly-strung. This place is good, so give them a go!
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February 2021 by Felix S.
Bad pumps. First pump didn't work. Second pump you had to hold the handle the entire time. Price expensive. Best to go to flying in frazier park. Too crowded. Its not the last best place to get gas
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December 2020 by Theo B.
I like going to pilot especially when I get 10 cents off per gallon and fill up my RV the place always clean customer service is always good coffee you might want and a lot of snacks
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October 2020 by Brenda N.
Worst truck spot experience yet, every time we have stopped here there is an employee yelling at customers like a complete psychopath for absolutely no reason necessary. So unprofessional, these employees need to learn some basic people skills. Absolutely ridiculous.
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September 2020 by G M.
Is there a lower rating I could give, too bad.Notified these people weeks ago that pump six is defective.It turns down my debit card every time. I want to go to the park next to it there's no problem he gets excepted every time. These people don't give a rats a** about your problems.
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July 2020 by Eric H.
This pilot truck stop has got to be one of the worst hospitable travel centers that I have visited.Gina the clerk was extremely rude and pretty much tried to shame me for asking for a cup of coffee which was the only reason I got off of the freeway. She proceeded to to tell me that it was a state order that they could not serve coffee to anyone and that I needed to just deal with it !.. I left my truck in their parking lot and walked across the street and had no problem getting a cup of coffee they were more then happy to serve me ... this may seem petty but no matter what the reason is you should never treat you're ex loyal customers that way ! I get it if management sets a policy or rule they have to fallow them but there is a lot better way to treat your customers then the way that Gina did !... I will be letting everyone one of our drivers in our fleet know and anyone else I speak with how the customer service is at this facility!
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May 2020 by Bonnie R.
These guys are practicing false advertising. The signs on the street say one price. When you get to the pump the price is about 25 cents per gallon higher. Went to get a refund and the manager wants to argue with me about it after I took an employee outside and showed them . Don't go here. PS you can get Chevron (better fuel down the street at galloon corner for less. Don't be fooled by these theives.
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March 2020 by W A.
Fantastic place. I needed to use the shower service and it was very clean,included a towel and the water was sufficiently hot. It was my first time there and I didn't know what to expect but I was blown away at the facilities. The service was additionally exceptional with very friendly attendants- one was even singing and not too badly. I plan on returning and I hope they're all like this.
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January 2020 by Armando A.
This is probably one of the best truck stops in the area and EVERYONE who lives the valley or the LA area knows about this place since it's the last major truck stop before you go over the mountain. The gas is cheap here and while it sometimes takes a while to wait, it's worth it. Plus, there is a LOT of parking space since this is a truck stop and truckers come here to rest or take a break from their driving. The store inside is really big and full of the typical convenience store food and merchandise. It's usually very bright and the bathrooms are huge and even have showers since it's a truck stop. I almost always stop here to pump gas on my way back home or to use the restroom and maybe grab a quick snack or drink. The employees here are very friendly and provide great service. I have even stayed here to rest for an hour or two if I'm tired from my drive. I feel safe here since there are so many people around and can sleep soundly. They have great food and service here! Plus, cheap gas and a great place to rest if you're tired from driving! One of my favorite gas stations/truck stops ever! Recommended!
