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May 2025 by denise sciarroni
This branch has the worst customer service the tellers don’t even acknowledge you or even thank you for waiting. Every single time I’ve been there it’s the same so it’s not just one employee. It’s all of them.l,I believe it’s a training issue. I only go there to bank for business which I have no control over. I would never have an account here personally nor do I recommend!
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March 2025 by Chino Lawati
We went there to open an account. One of the members approached us and told us to wait 30minutes, we waited patiently for an hour. Then approached another girl, again she told to wait another 30min. Like we had other things to do as well. We had other things to do as well then we headed out without opening account. Definitely low customer service!!
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January 2025 by Shuai W
I got a on time appointment. Why you guys can delay my appointment? What’s the meaning for the appointment? If you can’t make it, why open that appointment slot for customers?
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January 2025 by Orange S.
I visit this branch frequently. The staff is okay—not particularly passionate, but not impatient either. However, I always have to wait in an extremely long line.
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January 2025 by Charlie Adelson
Clean and a bunch of tellers working.
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December 2024 by Prhem Gadwal
Worse bank in area short staff alway Big lines Don’t go here take your Business somewhere else
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August 2024 by Avigail Perez
Senior Banker, Ms. CHERYL was very helpful, accomodating, even if she did not find my booked appointment, she handled my inquiries in an excellent manner.
Excellent customer service and very knowledgeable in her field.
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June 2024 by MINDA AMSBAUGH
What image and message is being sent by this Castro Valley BofA branch to their customers, those using their EV stations, and the local residents to allow visible trash to remain for over 2 weeks NEXT TO their own dumpster?! This is a poor reflection upon management.
I see it every day and wonder.
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May 2024 by K K
Only couple of tellers on Saturday.
Had to wait for more than 30mins to get service.
It's Saturday, most of the customers prefer to come on that day, it only makes sense to have more tellers and offer faster service.
Business clients are being taken care of in general booths, increasing regular customers wait times. There is a booth specific for business client, have a teller available there. Absurd this is.
No receptionist as well to ask questions.
No complaints on the tellers or the reps. They were awesome.
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February 2024 by Thomas W.
This place sucks! I went here Saturday to transfer out the funds in my edd card due to a notice i received that i would need to handle the balance i have before April. I have a surgery i'm undergoing so transferring my remaining balance was better handled sooner than later. As soon as i went up to her she shut me down and told me my card was no longer valid. She wouldn't even let me speak and when i was finally able to get my words out she said not to bother calling the number for my card which was total bullshit because i called and the lady who was helping me was shocked. She said, "i'm sorry you went through that really because she should not have said that to you at all, i'm in your account sir and not only is your card still valid but until April 15 or so you will be able to make transfers, withdrawals and make purchases with this card". I've lost so much faith in BofA and after Saturday's fiasco with them it's like why even bother being a legitimate bank? Your customer call centers are better equipped then your actual bank branches this location especially just sucks BAD. I feel bad for anyone who actually holds an account with Bank of America and even worse for anyone who has found their way to this branch. If they excel at anything it's their ability to be extremely unhelpful. If everyone is just as bad as the bank teller that helped me Saturday then do yourself a favor and get the hell out of dodge.
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February 2024 by Nazeer Omar
Worst customer service everVery unprofessional Asian lady behind the counter
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February 2024 by José Duharte
Attention by appointment.
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January 2024 by Cristina C.
I went on a Saturday an hour before they closed and they had no line at all. There's ample parking behind the bank that even offers EV charging stations. As I walked in I was greeted and helped with making a deposit by a staff member. He asked a lot of questions which I thought was a bit odd, but he helped me quickly. They also have 3 ATM's outside at the front of the bank.
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January 2024 by Dave Sanchez
I've been with them ever since 1978. They treat me great always takes care of my issues.
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January 2024 by oliver lou
My favorite bank in cv
