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March 2024 by Kathryn *
Pharmacy is great, but the rest of the store is tired
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February 2024 by Mo Gilhooly
Friendly, very polite and conscientious service. Courteous under pressure with Valentine’s Day rush. Double checked to make sure our gift card purchase was secure; and the card was not tampered with. The floor crew was diligently and politely keeping the Valentines Day stock filled and organized despite some messy customers “rifling” through the inventory.
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January 2024 by Amjad Barakat
I have had nothing but good experience at the pharmacy. 100% recommend it.
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November 2023 by Elaina Cherry
After waiting in line, i waited 10-15 minutes for them to finish filling my prescription. They said they would call my name when ready but they did not. Instead I got a text, then told to get back in line behind 10 people. The woman was very rude too.
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October 2023 by Chris Love
This store does not honor coupons. I’ve been there twice recently where they denied my coupons. The first time I had a coupon for Schick razors and they denied it. I showed them the coupon and the terms and they still denied it. So I went to the one in Hayward and they honored the coupon.Tonight I had a coupon for $4 off any purchase and I got moisturizing oil and I saw the cashier bypass all my coupons. I asked her if I had any to use and she quickly said no.Don’t bother going to this CVS for anything outside of a prescription or medicine. Everything else they don’t really care about customer service.
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July 2023 by J K
Clean, well organized and has courteous, efficient and respectful staff that go out of their way to assist customers.
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May 2023 by Elisabeth Topete
Very nice and accommodating pharmacist. I love that they shake your hand when first introducing themselves. Cosmetic skin Care has lots of options not seen in Target. Will never go back to Walgreens..
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May 2023 by Laurie S.
I am beginning to have a love/hate relationship with this location. My feeling is always dependent on the employee I get to help me. We've been filling my son's prescriptions here for quite a while and usually things are smooth sailing. Recently, one of his medications has been on back order. Phi, the pharmacy manager was very helpful in locating more of his medications at other CVS locations and helping us arrange getting the prescriptions transferred over and ordered so we can just pick up. Of course, every now and then there is going to be a snag. I was getting close to the end of the medication that had already been supplied, so I called a week before I would be out, and Phi did her magic and called the doctor for us. Somewhere in the exchange, it seems our doctor sent the prescription to the wrong CVS pharmacy. I didn't realize until I had one day left. So I called and unfortunately, I got Bethanny on the phone. She was not helpful at all, and did not even let me finish asking my questions before she answered. It had been a week, so before calling my doctor, I wanted to see if she could make sure that the location Phi had found the medication supply at still had them, but she never let me finish my sentence and kept interrupting me telling me it wasn't their problem, that they did all they could do and I had to call my doctor. I asked to speak with the pharmacy manager and she put me on indefinite hold. Finally, I gave up and called around to other closer pharmacies and found his medication at another pharmacy (not a CVS) and called my doctor and had the prescription sent over and we were good.Yesterday, I went in to pick up another prescription and was so glad to see Roxanne working! She is always super nice and always goes above and beyond. It's because of her, Phi and Dan that I keep coming back here and why I still give them 4 stars. These three would make it a five star review but, unfortunately this was not the first go around with Bethanny so it's a 4.
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April 2023 by Kim A.
I have been a loyal CVS customer for years. Even moved to this one when we moved from across the bay. But today was ridiculous. My daughter has a bacterial infection and needs antibiotics today. We came here straight from the doctor. Because we came two min past closing they would not open the gate. When I asked about other pharmacies she just replied "I dont know about other pharmacies" and kind of snarky. She could have been at least more apologetic or nicer rather than a snarky reply when it's painfully obvious my daughter needs the medicine. And who closes at 6pm on Sat when dr offices see patents ip until 5pm. They probably won't read this but to the cvs pharmacy workers on 4/15/23 afternoon... how about a little kindness when you are telling a parent of a young kid that she has to deal with another night with an infection.
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April 2023 by Shirley Zager
I bought some items at the Castro Valley store on April 7, 2023. The store will not allow customers to use its restrooms. Be aware. Additionally, it sells gift cards but does not know how they work. I bought a Grubhub gift card. I couldn't find a plastic card attached to the cardboard after getting home. The store didn't know the cardboard is the gift card. You activate a code on the back.
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April 2023 by diemy ho
They have a lots of expired products, shelves are dirty, lines are holding up too long at checkout andthey are very discriminated at couponers. Not a pleasant place to do shopping at this store. Managers and their team members are quite rude and mean, they dont follow CVS policy. Jennifer and her manager messed up my transaction for just buying only two items. I wasted my time and gas to come to this store. They don't understand what their customers need.
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December 2022 by Rochelle Maselli
They had exactly what I needed & check-out was quick.
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December 2022 by Michele Ryba
Went for a booster vaccine appt, went very smoothly.Have to wait 15 before leaving so checked out the Christmas/Holiday section
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November 2022 by Todd Allin
I was not able to obtain, A COVID-19 Booster, today and iI am very upset ?.In fact I could not obtain this anywherein. Castro Valley.
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November 2022 by Denise T.
Had to pick up a prescription for an oral rinse today. With no insurance, the cost was $12. I was pleasantly surprised when the pharmacist gave me a discount. I paid $5.32 for the 16-ounce rinse. Thank you!! More than made up for the miscommunication re/flu shot 2 months ago.