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March 2024 by Linh Vo
I use extra space storage for to store my extra belongings that can’t fit in my house and Ive never had an issue since using extra space for the last 2 years.Dan is always so kind and helpful and answers all my questions regarding storages. When I first rented the units I was on the second level but recently a drive up unit came available and he made the transition for moving units very smooth. He was so accommodating! Thanks Dan!
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March 2024 by Dawn Aguilar
Why can I get into my unit at 8am, but the office doesn't OPEN until 9:30?!?!? This is absolute garbage. I will be removing my items tomorrow. Hopefully, they will be open. ????Do not recommend or like this place!
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March 2024 by Christina Harper
Stephen is wonderful. He stayed to show me where my unit was and made sure my code worked. Definitely recommend this facility.
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March 2024 by George Arias’
Me and Wife have been using this facility Extra storage facility in Castro Valley for about five months. And after my daughter moved out of her place we needed a secondary storage for her belongings. We dealt with Dan once again. Dan is super courteous and explains everything in detail. Extremely mannered and is not pushy. Not to mention the facilities are supper clean with reasonable prices. This is our go 2 Place!! Extremely happy!!!
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January 2024 by Quinn Shepherd
Thus far the space is working out great. Getting in and out is working out fine and I'm very pleased thank you .
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January 2024 by Lorelle Carlley
Convenient, clean, and reasonably priced! I love my little storage area. The people who work there are also very helpful. I highly recommend the Extra Space Storage in Castro Valley!
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December 2023 by Chris G
This place has been a nightmare! I moved in and while trying to get settled, my daughter’s bicycle, my bicycle, my golf clubs in a golf traveling case and my king size mattress was thrown away without notice in the first few days of moving in ! Then the manager called the next week saying there was dust outside my unit and he had to clean it up and when I arrived a week later the dust was still there! Then without any warning he took away my 24/7 access to my unit which I paid extra for due to my hectic schedule working two jobs during the day! He claimed that it was because I came at 3 in the morning and stayed for hours going through my unit ! Well yes it takes time to pull out all your stuff and when find everything you’re looking for then trying to get everything back in! Then he tells me I still have to pay the extra $30 month even though he took away my access! I picked this storage for that reason specifically and paid a lot for moving truck and helpers to transport my belongings here! This is harassment! I’m trying to get a hold of the district manager since the customer service desk can’t do anything about it and I figured this would be my Only way to get his attention. Hope to hear from you soon. I will give them zero stars. If they let me put it has me put at least one star.
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December 2023 by Aricka Cordova
Great customer service places very clean and spacious.Daniel was very helpful with answering any questions I had.
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December 2023 by Ruben Alcala
Very helpful and professional. Overall a great experience and would recommend to my friends looking for a storage facility.
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December 2023 by Jacelynn Hill
Great customer service, good price for my size storage. I would recommend this company.
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October 2023 by Matt Ward
My storage unit was broken into from a renter that STILL RENTS at this location. He gives his code to thieves that break into your unit. The Police were the ones that told me about his association with crime AND how the management knows. The management, when asked - only told me that there was nothing they could do amongst all the excuses that followed. If you have nice things, don’t rent here.
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September 2023 by Jenny L.
This storage location is extremely easy to work with. I rented a couple of storage units over the years, and the process of onboarding and cancelling is very efficient, no-hassle, and customer-friendly. In terms of the space itself, I thought it was really convenient to enter the storage units using the passcode provided, and the units were clean and easy to find/use. I recommend anyone use this storage location if you want quick, easy, and dependable storage services.
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August 2023 by Thomas Snyder
Dan who is manager of the facility was very professional and helpful. He took time when the customer need more time.Sincerely,Thomas
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August 2023 by Carmela P.
I go to this place all the time when our kids would come back from college for the summer and they bring with them all their stuffs and more. This place is always available with open arms :-) and I love it!!! Easy process, great staff - super friendly and helpful! I recommend this place!!!!!Shout out to Riley and his co-worker!
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August 2023 by Leah R.
This place is more expensive than the competitor, but unlike the competitor, the property manager is in the office during the day, returns phone calls, and is super helpful. Zero hassle. Worth the extra money.