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August 2023 by Teri M.
I went into this bank yesterday to wire money. there was NO ONE in the bank, except one teller. it was probably 4:15 - 4:20. I told teller that I needed to wire money. he said he needed to get a banker. he walked into a door, returned a minute later and told me that the banker said it was too late??? excuse me, you're open, no one is there. So I have to go back today. Very POOR customer service.
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December 2022 by mar perez
Service too slow.
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July 2022 by RM T.
I love the Castro Valley location. Friendly staff and great customer service. Great job! Thank you!
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July 2021 by Bird B.
I read these reviews prior to banking here and I almost got scared off. So glad I didn't and instead went with my own experience. It's been really excellent service each time. Recently completed our refi with FB as well and while it did take while to go through the many hoops - they're very thorough - they communicated great and we were so happy with our experience. We stayed on top of the todos on our end so it's definitely a collaboration but overall it was really outstanding service.
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April 2021 by Dina Turner
Fremont bank has great people. Especially christina and bank manager
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March 2021 by Sebastian C.
Very bad customer service I wanted to close my account and they said call the customer service number. I called customer service who said go to the branch. Very unhappy with this bank I recommend avoiding this location
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January 2021 by Andrew Ambro
Great local bay area bank with personalized service.
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May 2020 by Nglege W.
This banks suckkkkkks.....The bank manager is a j*** no customer service having a*** We have been waiting for three weeks for these people to at least call us and let us know if we have gotten approved or not. They kept saying that they called us and left messages.Total liars...I will never step foot in a Fremont bank again especially the Castro Valley branch.The manger said that they were busy all day long that's why they couldnt answer our calls..I walked in shortly after I called him from my cell phone and there were no custmers.I cant stand liars....I am going to patelco down the street.
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September 2019 by Luciano H.
Not a very reliable bank. I found several issues with their ATM debit card security (fraud prevention) and their clearance system for approving new customers. I'm not a fan and will not patronize this bank/business in the future. Quite a bit of time went by before I realized how awful this bank's customer service, and efficiency handling disputes was. Quite awful. Not recommended. (review written by Linux IT security Engineer)
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May 2019 by S G.
I'm not sure how else to review their investment Rep Matthew. What a pain in the a$$ to move investments. It's my money Ive never had an issue before moving my investments. I stared this process in April, I was told by Matthew "I can't help you". So I reached out to higher up. Very receptive to my concerns and got the ball rolling. Only for them to drop it so frustrating I don't see a benefit to Fremont Bank unless maybe your funding a mortgage. But since I fall short of that I'm still trying to work things out with LPL. I started another roll over after I started this one and it's done & deposited into my Fidelity before Matthew even started the process for me. JUST SAY NO TO INVESTMENTS!! Don't do it it's UGLY!
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May 2019 by Jhon D.
I just won't to say this is a great bank and when customer service wasn't that professional on the phone I visited this branch and Kelly M. Was able to help me out on fixing the issue very professional and awesome customer service.
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January 2019 by Sophia K.
I don't think it is fair to review this exact Fremont bank location based off of their loan rates, credit approval, the Fremont Bank general customer care phone line, etc. They are not in control of that at the Castro Valley location. It is fair to leave a review for this location based off of the customer service that builds the framework around this exact branch. I am always greeted as soon as I walk in the doors. The bankers are kind and I have never had an issue with their customer service.
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July 2018 by Frank C.
Closing account after 20+ years. Noticed monthly service charges less than 30 days apart (24 days). UNETHICAL. Called CustomerSupport. First operator wouldn't access account because I didn't give the magic word(account was set up prior to code words) and refused to escalate to a supervisor- just hung up on me. Called back got a better CustomerSupport person who was more helpful. As I am no longer in the Bay Area (thank God) I have no need for a bank whose customer service has fallen down. Note: I originally became a customer because my previous bank shut their door in my face (and two other customers) before closing time. Do not tolerate poor service. I recommend Unify credit union.
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July 2018 by Jylani M.
I had a terrible experience at the Castro Valley branch. I went to the bank to cash an employer issued check. The banker, Miriam, spent 5-7 minutes trying to convince me to open a checking account with them. She went over all the perceived advantages from direct deposit to no ATM charges. Meanwhile, I'm wondering what's taking so long to issues the funds. After another 10 minutes watching Miriam go through several inquiry sites on two computers, I asked if there was an issue. Miriam then proceeded to call the HR department at the job to verify that the check was issued to ME! Now, I have to say that I'd already given her several forms of ID. I submitted my employee ID with name, photo and agency info; my state issued drivers license with photo AND my credit card! After Miriam experienced serious confusion from the HR department (because they don't verify issuance of checks), she was at a loss. I started to become visually and verbally irritated as now it's been about 20 minutes. A senior banker sees the confusion and hears my discontent. He takes over, looks something up in his computer and issues the money. Of course he white-splained it by saying Miriam just wasn't explaining the process correctly and may have been calling the wrong department. It seems to me that they should be verifying if the agency has the money to payout, not whether or not I work there. This agency issues plenty of checks on a daily basis to people who don't "work there." Why would you be calling HR to verify issuance of a check? If anything, wouldn't that be the accounting department? Regardless, as the recipient of a check, who provided several forms of photo-ID, why am I being investigated beyond the norm and made to feel like a criminal? Am I not allowed to redeem a check issued from your bank without a full on background check? I think this was an example of social injustice and discriminatory practices. We were all good until I refused to open an account with Miriam B. Seems I was good enough to hear how fabulous Fremont Bank is compared to other banks but not good enough to cash out and walk away! I would not recommend this branch at all! I will say, the branch manager was very apologetic but I was still left with a feeling of needless investigation related to socioeconomic and racial bias. Sad that these issues are alive and well but no surprise. The Castro Valley branch gets 1 star. If the branch manager hadn't been so kind and apologetic, they wouldn't even get that. I suggest they follow Starbucks lead and get Miriam B. some cultural sensitivity and best practices/policy training before they find themselves involved in some social action! Miriam needs to stop being so overly investigative when someone just wants their money. You don't need to know if I have direct deposit, if I have other accounts, how long I've worked there, etc. Give me my money. Sometimes it is just that simple.
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April 2018 by Gezus B.
Manager is politely rude and staff is judge mental only one who is any help is the older women that's sits in the back she is the only one with genuine customer service and no I don't want no f****** water
