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January 2024 by Fred C.
Only 1 teller all the time. Line is long but no other help from other bankers . Go to another branch and don't waste your time here.
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October 2023 by Eddie Roberts
Good customer service
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July 2023 by Xjcreeper ..
Patelco is the best Credit Union and personal bank you can find! They do an excellent job of protecting your digital transactions. Best customer experience of any bank I've used in the past 30 years. They also have a top notch fraud investigating team. I recent had my card number stole while shopping at a small SF retail shop. By the time I got back to my car, Patelco was calling to alert me that same card was trying to purchase an iPhone 14 and the SF Apple store. Thank God for the good folks at Patelco! I feel confident when using there Mastercard card to make purchases :)
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July 2023 by Jenn P.
Wonderful credit union. Extremely helpful, smart, and wise. I've been telling others about this branch and I hope it gets more customers. Friendly and quick. For this location it's in a great area as well, other stores, and right off the freeway.
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January 2023 by Joan Quillio
Great full service credit union. Highly recommend!
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December 2022 by Lucia Arce
No respect for the customer's time, even if it means no additional funds will come to Patelco Credit Union. I have a small account here and on two occasions tried to bring a substantial amount of money to open a CD. The staff prefers to sit and have coffee and send me away because they want me to make an appointment in the future. Therefore, I took the money to Chase where they have provided me with great service, even if the interest they pay me is almost nothing. I do not see how Patelco in Castro Valley can stay in business with such poor customer service and staff without work ethic, as they prefer to have perennial breaks and send the customer away.
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December 2021 by Osaze Ogenyi
Meeting a good account manager/trader like Mrs Catherine Abramson is the best thing that has ever happened to me. I have lost a lot to fake account managers and traders and it was hard to trust again but when i met Mrs Catherine Abramson , i recovered all my lost within a week. I'm just grateful and speechless. I will love to recommend her to you via.
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November 2021 by Chelle N.
Thuan Nguyen gave us great customer service today. Not only did he answer all of our questions, but he also informed us with excessive information while maintaining lots of patience with us. Ms. Laura White was great in assisting us as well. A lot of good information that we never knew to help us with our credit and our banking needs. Continue all the great work guys! Thank you so much for your assistance! I highly advise whomever is looking for a credit union to stop by here. You will not be disappointed!
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November 2021 by Lynn T.
This review is for the manager at this branch, her name is Natasha Williams. We have a complicated / challenging account problem, and we've been banking with Patelco for years. After seeking for help at 2 other Patelco branches, they literally turned us down and unwillingly to help... we try this location in Castro Valley and walked away a happy and satisfied customer. Natasha is such a kind soul, she spent an hour trying to help resolve the issue that we have with our account. We're so grateful and wanted to share this and give her an excellent review because she deserves it!
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August 2021 by Paul S.
I have been with patelco for over a decade and have always been Happy with there service. We recently had the pleasure of working with Laura White on an auto loan and I have to say that Laura needs a commendation! It was pleasure having her help us. She was professional, knowledgeable, friendly and showed genuine care for the customer. I applaud her as an employee of Patelco and hope you reach out to her and let her know of the great work she does.
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June 2021 by Sandra N.
I stopped going to this credit union because the tellers were utterly unprofessional. One often making comments about the amount in my account and another, really belligerent woman who actually twirled her eyes at me for something she thought I should know. Needless to say I haven't gone back to this bank in years. Recently I went in with my son who is visiting from out of state and whom I share an account with. We went in to close that account and once again we were met with yet another unprofessional, rude and utterly mean spirited woman by the name of LAURA W. I'll spare her the humiliation of posting her full name but I hope the managers figure it out and get rid of her. She behaved like a used car salesperson who insisted on trying to convince us not to close the account. When I replied that we just want to close the account she barked back at me as if she was a police officer only wanting to hear my sons statement. Bizarre to say the least. She proceeded to charm and flirt with him while acting as if I was not even there. It was truly the weirdest, most unprofessional experience one can imagine having with a bank teller.
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June 2021 by Noumaan F.
Today, I came into the credit union with a ripped check. I know what you're thinking... how did I rip the check? Doesn't matter. Here is what matters: I was able to actually deposit the money from that ripped check! I have to thank Devyn at Patelco for this. Devyn did something that most banks wouldn't even bother doing! In a world where the typical bank turns you away with a simple "get a new check" excuse, you rarely ever find someone as helpful and committed as Devyn. Thank you Patelco for being better than the rest and thank you Devyn for representing Patelco in the best way possible!!!
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June 2021 by Rachel P.
First of all I want to say thank you sooo much to Laura White for having the best customer service I can ask for! She helped me from the beginning to the end and was very patient throughout the process. I called in to refinance my car and it was my first time doing so, I had no idea what to expect but she helped me every step of the way and made it super easy to understand what was best for my situation. Aside from refinancing my car she also helped me open up a credit card to hopefully increase my credit score and pay off some of my debt. I can't thank you enough Laura you're the best!
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April 2021 by Eleazar Castillo
New customer as of last Saturday. If you want to receive a warm community based environment and a quiet smooth experience, all of your banking should be done with Patelco. Ana was very professional, polite and very attentive to all my needs and answered all questions and concerns. Great overall experience at this branch.
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April 2021 by Beau Carpenter
Slowest bank in the bay area. One teller, who is unfriendly and won't even say hi. Pass!
