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May 2025 by M Kaur
The lady with tattoos groomed my small size cavapoo for $120. The cut was uneven, with longer length, hair was not plucked from ears. I tried to ask for the correction. They made me wait for an hour for next visit which suppose to be 15 minutes visit mentioned by them and gave me back the dog with same condition. If you value your time and money, I won’t recommend this place.
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April 2025 by Sally Mickel
Best ever!!
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September 2024 by Kirsten LS
My little yorkie loves going to Pawsitive Karma! He knows when we exit the freeway and practically jumps out of his bag. Robin gives him so much love along with the rest of the staff!
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July 2024 by Michel Ortiz
Great customer service! Staff is very careful with my doggie and he’s always looking so handsome every time I pick him up.
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February 2024 by Linh Le
I took my 14 year old to get his nails trimmed. They asked me to come to back to calm my boy down. Overall we had a great experience and happy to support a local business!
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February 2024 by Baba Gitonga
Friendly, professional and affordable
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January 2024 by Gitonga Gitonga
Friendly, professional and affordable
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November 2023 by JP Pajota
Excellent groomers! My dog Shadow is always nervous during haircuts, but they still manage to give him good cuts every time ??
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November 2023 by elsa lezama
I am very please with their services.
They are professionals and nice!
prices are similar with other places
And they do not do the same job.
So I highly recommend this place.
Ivette did an excellent job with Max and his only seven months!
Very grateful and happy!❤️
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October 2023 by P D.
Our pup always leaves super happy and clean! Love this place bc they're super communicative and loving worth the doggos that come in.
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October 2023 by Jennifer P.
I will never go back and do not recommend this place. I had a 4:00 appointment for my cat and received a text at 4:11 that she was ready. Granted we arrived 10 minutes early but for the price you pay you should receive premium service. She was rushed through the process and didn't receive the service we paid for. Management was not helpful when I called and complained.
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October 2023 by T P.
I've had my fur babies going to the groomers for over 20 years! I'm so grateful to have found Pawsitive Karma!! They never cage your baby and it doesn't take all day for the cut (like the place up the street from them). Nothing but love and smiles from all the staff and happy dogs coming and going. Which is honestly the best sign! Thank you Pawsitive Karma you always make my little guy happy!
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October 2023 by Katrina G.
My husband and I get our dog's green tripe supply here! Always friendly staff, and Marilyn went out of her way to give us a kidney friendly recipe for our boy. We are so thankful for her help, thank you!
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October 2023 by Ana Mascarenas
I have always loved Pawsitive Karma for all my pups! They do an excellent job with bathing and cuts! Sometimes it is hard to get an appt because they are so popular.
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September 2023 by Vanessa T.
I am a first time client & had my Pomeranian groomed her for the first time yesterday. We recently moved back to the Hayward/CV area so finding a groomer nearby was needed. I was impressed by the reviews, checked out their pictures of Poms, I liked how I saw a picture of a pom with a top view that was still very fluffy after a visit. I know a lot of people like the "boo cut" but my size and shape pom isn't suiting for the boo cut, plus that's a very short cut which I've read isn't good for their fur. I have very mixed feelings with this place, I was happy to be able to call on a Monday and get an appt for the next day, the woman who booked the appointment was also very pleasant. Upon entering I was a couple minutes before our appointment and was greeted by our groomer Neysa who was ready to go. Having a pom, we like to keep her fluffy and full & I told Neysa I mainly wanted to have her sanitary area cleaned up, along with her face to be rounded out. We went over her body and I said I didn't want her shaved or short. She was pulling up the fur length on her back and neck area to ask about the body length, which I stated not much off just a trim & that I still wanted to keep her fluffy. She said ok to all of what we went over & that she would be ready in about 1 hour to an hour and 15. I left feeling confident that everything would be as discussed upon my return. My Pom was ready in the time communicated, so when I came to pick her up, I was disappointed in the over all result. All of her fluff was mostly gone... The woman at the register asked me how I liked her cut, I let her know it was much shorter than expected. She said they used the longest attachment that they have, which confused me as I didn't think that was going to needed for what was discussed. I asked if they used hand scissors at all, which she said yes, just depends on the area they are going to use it on. I paid $90 for the cut & left $20 in Neysa's tip jar. But I just didn't feel happy upon returning home. I called back & let them know I felt like I needed to provide the overall feedback bc I just didn't understand where the miscommunication was. The woman I was speaking to let me know she was the manager and that they're happy to accept customer feedback & but had long winded answers to my concerns. She stated that when I said I wanted a "trim" that wasn't the correct wording I should've used the term "cleanup" which would've been the more correct term. When I explained that we went over the body length also, she said there wasn't anything they could do fix it at this point (which of course I know, what's done is done we have to wait for the growth) but they would let the groomer know. I felt like she had more rebuttals during our conversation rather an understanding but at the end of the day for me, I just wanted to make sure my dissatisfaction was heard. She said it would be noted and if I chose to come back they would keep it in mind, but because they keep their appointments to an hour or hour and 15, there's no hand scissoring done as the receptionist had told me, so she apologized saying the receptionist was mistaken but that made me feel as if there's no point to returning. Ultimately, there was no solution for us. The haircut overall I think would've been acceptable to someone who wanted this type of cut, but I just don't understand how my requests were either completely ignored or misunderstood. We will probably have to wait 2-3 months for my Pom to get her fluff back again so we'll see where we take her next, I didn't feel like my return business is wanted at this point. I just wish I felt more valued in my first visit here.
