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July 2025 by Dj Christian
I was getting something shipped from a friend, and they dropped it off at this location. There has been not a single update on my package for an entire week. It’s just been sitting here.. They are no help whatsoever.
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July 2025 by CR Song
“It’s so frustrating—self-service support is supposed to be open until 11 a.m. on Sundays, but I was there at 10:51 and it was already closed. Really disappointed. I won’t be able to come back until after my business trip next month. How am I supposed to do.
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July 2025 by Yasmeen Q
I only give this location five stars because of the sales associate Ed, who always provides excellent service during my visits to the post office. I hope the other staff members can learn from his professionalism.
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March 2025 by Corinne Kelly
Our postal delivery keeps putting our mail in neighbors mail. I've complained on website, left notes on the community mail box, etc. These are important docs. Like handicap placard, bank statements, tax
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February 2025 by Thomas Duncan
Rude hateful unprofessional!!!
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February 2025 by A SF
Excellent customer service from Shirley. I was the 2nd customer in line as soon as the doors opened. Shirley was friendly, smiling & funny. She patiently worked with me to select the exact stamps I was looking for.
Thank you Shirley! You made my day!
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February 2025 by dabba coin
Could not find my package even though it arrived hours ago. Requested package intercept, was approved and charged for the transaction.
Show up to the store 2 hours later and lo and behold, after only 2 minutes of “looking in the back” could not locate package.
This is all after the package is already almost a week late after sitting in SF center for days and days according to tracking info…
USP Useless
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January 2025 by Lorenzo Green
The self service kiosk was easy to use. I got there after the counter closed.
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January 2025 by Katrin SSSP
The United States Postal Service does not deserve this name. There is NO SERVICE! I dropped off a Priority Mail package at the Castro Valley Branch. There is supposed to be tracking and insurance. After several days the tracking stated that the package has not been received from the shipper. Really? I dropped it off! It went into the big drop-off bin inside the post Office. What happened to it? No accountability. I went to find out what could have happened. A postal lady told me that the computers are slow and the package will be delivered soon. So you received it, I asked? No confirmation from the postal lady, just the same response about a soon to be happen delivery. I was ask to leave my phone number so the supervisor could call me back. No return call of course. I called the Castro Valley branch several times this morning to no avail. The phone rings until it becomes a busy signal. Nice service indeed. Prices go up and the customer has no rights. Great!
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December 2024 by * (\u202avoidptr\u202c)
Ruby is great!
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November 2024 by Brazilian Princess Music
I have had so many bad experiences at this post office and there is only one individual whenever I do have him that has exceptional service but as for the other woman that work there, they are very rude and very inappropriate with their behavior
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August 2024 by adriana saavedra
Self service machine needs to be moved out of its encroached and busy space.
You got PO boxes, people dropping envelopes, a door that lets employees come out to stand right there in the way with a cart to collect the packages previously dropped at the box which is next to the self service machine where one is trying to get stamps at a very slooooooow pace. It's just ridiculous!
More space is needed to circulate and wait. Someone ended enraged after my efforts to confirm if I was the one being addressed among three people going around there at the same time.
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May 2024 by kj page
Small line, moves fast. Helpful staff.
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May 2024 by david banks jr
Need more help at the counter wait time too long four ppl in line 20 mins smh
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May 2024 by D K
Gina, our sales associate at CV PO, was kind, patient, and very helpful! My sister and I had a seamless experience with her.
