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December 2023 by Maria
As much as possible keep away... they kept on messing with my schedule that I have to come back twice and just got rescheduled again... I don't usually leave reviews but it's getting really frustrating... They don't have a regular therapist and will have to go through different therapists with no continuity of care... Lastly they kept on charging my insurance different amount that I have to file a dispute...
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May 2023 by Marston VC
If you want your insurance to spend a lot of money for a service you wont receive in adequate quality, go here.
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May 2023 by Tina S.
Vibrant Care is neither vibrant, nor particularly related to care. Poorly staffed and poorly managed. They didn't read my file to see what my particular problem was before they put me through their usual paces. I have a torn meniscus on both knees in addition to the reason that I was assigned there in the first place (overuse of the hamstring complex). I work out 3-5 times per week with weights anyway so the crappy exercises that they ran me through were like swatting an alligator with a feather. Then they tried to give me knee exercises (one legged squats) that I am unable to do as a result of my knee injuries. Also, no places to stow your belongings so I had to carry my jacket and phone to each "station." The only good thing about this place is that there is parking. Avoid at all costs.
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May 2023 by Angel A.
Do not waste your time here. The PT I had was good don't get me wrong. But they are very busy. Always feel rushed. The front desk staff is sooooo unreliable. They keep screwing up schedules. It is extremely frustrating. That is why when my doctor referred me to go there again...I said NO! I even tried to give this place a second chance and still the same BS. Just go somewhere else. Please.
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April 2023 by Apryl H.
They have aqua physical therapy for this who need more than regular physical therapy. The doctor and staff are very knowledgeable and great to work with. They really care and help you do the exercises you need to do inorder to heal. Clean facility and plenty of parking. I would refer them to all. The phone service and answering service could use a touch up.
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April 2023 by Artura B.
The Castro Valley location is in a good area and provides plenty of parking with great access to the entrance. I love that they have pool therapy. The cons are to me that they don't answer the phone, there is a lot of rotation of the front desk and you don't see the same PT at every visit which I'm not use to and I feel can cause a slower recovery for the reason you're going to PT!
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April 2023 by S F.
What your staff has told me the day I was In your office and what you said to my insurance are two different things! I am not sure who you lied to me or the my insurance but I DO NOT TRUST YOU! YOU LIED either way!!
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April 2023 by John Wenzler
Therapist are working in another assignments. They do not care if the patients are doing the exercise right or if they did the repetitions needed. A therapist may oversee several patients at the same time. There is no compassion or concern for the patients' wellbeing. I tried to report this situation to the manager, and I also wrote the complaint to the company. Nobody cares to respond. It seems that this is the way that they have been operating for a long time. They repeat most of the exercises that you did in other sessions instead teaching new ones. Vibrant Care charges between $232-$374 for each appointment plus the copay of the patients. No insurance should be covering these therapist sessions. No patient should be going there either. I have been in other places where a compassionate therapist carefully works with you. You are better off searching for a solution to your pain on the internet.
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April 2023 by John W.
Therapist are working in another assignments. They do not care if the paents is doing the exercise right or if they did the repeons needed. A therapist may oversee several paents at the same me. There is no compassion or concern for the paent's wellbeing. I try to report this situaon to the manager and I also wrote the complaint to the company. Nobody cares to response. It seems that this is the way that they have been operang for a long me. They repeat most of the exercises that you did in other sessions instead teaching new ones. Vibrant Care charges between $232-$374 for each appointment plus the copay of the paent. No insurance should be covering these therapist sessions. No paent should be going there either. I have been in other places and a compassionate therapist carefully work with you. You be)er searching for a soluon to your pain in the internet.
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March 2023 by Trelle M
Very negative experience with the PT practitioner and the billing department. I would advise customers to make sure staff is following the pre-determined treatment plan and not altering it without your consent (or the consent of your referring doctor) for more money.(See the review below from DK)
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March 2023 by Lady L.
Avoid! I am post ACL repair with graft. and presribed physical therapy for a year post surgery. I came here because the other VibrantCare in San Ramon did not have a therapist as they were all temporary. I came here telling them that I needed more consistency as I was already on my third therapist in San Ramon. The therapist here straight out told me not to expect consistency here either. I asked if they were permanent therapist and she said yes but that I would not be getting the same therapist each time. I said that's OK and what I meant was that the therapist would disappear because they're temporary and I had to wait for another one to come and who knew nothing of my history or therapy sessions. I didn't mind being with one or two therapist as long as they knew my history and there was overlap, in that they could speak with each other. She then told me that this was not the place if I wanted to have consistency in therapy. I was pretty surprised that she said that.She then evaluated me and told me that she only needed to see me for three more sessions. I explaied to her that this was supposed to be ongoing for a year postoperative, but she didn't seem to listen to me nor really have experience and knowledge to take care of my knee. I'm thinking that ACL repair should be something standard that physical therapist know how to work with.On my 4th session there which is the final session, they told me she had a family emergency, and was rescheduling me with another therapist. I left work, and drove 30 minutes to the location. When I got there, they said that the other therapist could not see me because this was a final summary, which can only be done by the initial therapist. I stated that they should have knew that when they rescheduled me and why did they wait until I arrived instead of calling me to let me know I can't be seen and let me waste my time and money, taking off work to drive over and not be seen. Of course they had no answer to that and did not apologize either. Needless to say, I did not reschedule and went elsewhere. I will say that the new place that I found is excellent. The therapist are professional and knowledgeableAnd I've been mainly with one therapist throughout it all, and occasionally saw a second therapist but both were good. The reason I'm saying this is that to keep looking and you will find a better place.
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February 2023 by Lexie S.
All of the physical therapists are super nice and so are the receptionists! I have had chronic neck/shoulder/back pain for years and physical therapy helps me so much, even though ive had doctors tell me it wouldn't help.
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October 2022 by Judy M.
My husband went to this establishment two years ago and they were so rough with him, they caused a problem with his shoulder to the point that he had to make an appointment with his regular doctor. He gave him a steroid to relieve the pain. This year he has had two bad encounters with the staff there. First time, he went in for an appointment and was told he didn't have an appointment. So he drove home. Then, at his regular doctor's request, he set up an another appointment. Two times he was called to confirm this appointment. So he got up early on Wednesday, Oct. 11, left the house at 7:30 AM and was there on time....8 AM. He was told that he had not made an appointment; there was nothing in their records that showed he had an appointment. What is going on???
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August 2022 by Floren Baron
The location is hidden from the road. Their entrance is through the Castro Valley Plaza.
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June 2022 by Florentina Baron
The location is hidden from the road. Their entrance is through the Castro Valley Plaza.
