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March 2024 by Indigo Garcia
Another place that offers passport photos and when you arrive they deny you the service, they should update the information on maps that only make people waste their time arriving at the place for a service that they do not have…
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December 2023 by Allie P.
Dropping off film to be developed. This store has more products on shelves I was looking for than CVS down the street. Cash back rewards is deceiving. I came here to use the coupon I had received yesterday for $5 off but cannot use it until NEXT time because they SCAN first and then you can use it. Spent $25 today on feminine products - one type. It's expensive to be a woman.Update from my check-in post above, haha...I had dropped off film a while back - I believe it was in October. One roll of black and white film and a disposable camera. One came back when it was expected to be ready by while the other took a while longer. I actually am not sure if the film was there, just hidden from the area not looking too organized and the first employee I had spoken to in November was just not looking hard enough or if it really didn't arrive until Dec? The guy who helped me in locating my film, his name is Sal. Sal showed really great customer service. He made the experience pleasant and he went above and beyond what any of the other staff I had spoken to on the other two previous visits had performed for me. He called the photo center where the film gets sent to be developed to try to track down what happened or where it may be. He told me he would give me a ring later or could ship it to me free of cost because of the long due date. I had gone back to my car and later received a call from him saying he had located my envelope! I was astonished at how quickly he had took the initiative in locating it after just being there. Of course, I had gone in and picked it up, it was really nice knowing I wouldn't have a pack of pics floating around that I may have later forgotten about over time. Thanks, Sal!! On a different note, I wish they carried those little disposable toothbrushes that have the minty thing in them and the rubber pick at the end. These are great for on-the-go / not at home type of things when you want to brush your teeth. I think they're by Oral-B. I usually have gotten them from Target.
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November 2023 by Theresa S.
Spoke with Jorge pharmacy tech. Super nice, helpful and knowledgeable. Jorge literally saved the day by going above and beyond and helped me tremendously especially what transpired the day before, (a mess) with the previous employees that wasn't so helpful. He literally cleaned up their mess and did an amazing job. Hats off to Jorge.
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October 2023 by Kevin S.
I do believe this is (by far) the worst Walgreebs we have ever dealt with. Thank God there is a local CVS - who are about to get our business. They ignore the phones after around 6pm. They drop the ball on Rx refil promises Drawing a blank on good things to say about them
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September 2023 by christie g.
Walgreens in Castro Valley is atrocious. We @were automatically switched to Walgreens after Rite Aid closed. I knew it would be a nightmare but I wanted to be wrong so badly. Nope! It is a big, fat, dumpster fire. It is a mess and there's nothing customers can do about it, other than leave. I could break down the mistakes and needless irritation that I experienced but, honestly, Every. Single. Thing. is bad. I have been delayed getting my medication for days due to their incompetence. Not just once! I'm not exaggerating, I've had prescriptions there 4 times and all 4 times the online pharmacy app has been wrong, calling the store to be put on hold never shorter than 20 minutes only to be cut off & getting transferred several times to be on hold again for a ridiculous amount of time. I have to keep asking my Dr. to give them a second authorization on my meds that don't require an authorization. They ask really invasive questions. I am really pissed at what happened tonight!! This morning my Dr. notified me that she authorized a refill for me. I get a text from Walgreens saying they received it & it would be ready at 3 p.m.I knew that was a joke so, I get a text saying they are running behind & an hour or so later, I get one saying that it's being filled. A couple of hours later I check the status using the app & I have vanished!! No record or mention of the prescription they were supposedly filling & no record of me!!!! They don't recognize my phone number!?!?! Then I get a text saying that something went wrong & for me to call in the morning. I am sorry for the long rant! I am frustrated & once again, no medication. Avoid CV Walgreens at all cost!!!
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September 2023 by Samantha H.
I go here because it's closest to my work. I start and end shift on weird hours. But tell me me why this place never has my prescription ready? I get if there's an issue, but give me a call or come back to it & resolve it if it's a fill too early... communicate. After working in an outpatient pharmacy myself, I can say, they do poorly on problem resolution. And in healthcare, that's not a great thing. The manager will also say she can't fill prescriptions or do things based on Walgreens policy and not your health or the state/federal law. They will also interrogate you on your prescription per Walgreens policy (apparently) even if you've been to the same pharmacy for months. A question I get every month is why i am Picking up here if my address is in San Francisco? .. well mam... I still work in Castro valley... like I've told you and your staff every month for years now? I've worked in Castro valley for over seven years and used this pharmacy for almost just as long. At one point I did transfer the script and honestly I was so happy because the one in Sf actually had my scripts ready, called me on problems, and had high communication skills... but now my living situation changed and I'm back to this one as a primary. Today the pharmacy clerk didn't even allow me to put in my Walgreens reward number in for points. It popped up on my screen and I tried to enter my number's and the man cleared it... then said I wouldn't get points even though I've worked at Walgreens too. Sighs. So annoying. I just took my prescription and walked out. I really hate leaving negative comments but maybe the feedback will help them improve. I'm always stressed out going to and am continually disappoint by this pharmacy. It sucks ... but I need to come here because it's the biggest pharmacy in the area and will be the most likely to have my prescription when my doctor orders it.
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June 2023 by James C.
Sales suck now. I used to come here for everything. Now it's make up remover wipes and laundry detergent only. I will not return here even though it's convenient, Laiea needs better customer service skills.
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April 2023 by Sadig A.
Just your normal Walgreens store with all your basic essentials for day to day living. It's a clean store in a nice plaza which also offers multiple eateries, cafes, and Ross. Would recommend :)
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March 2023 by Edwintidha N.
Ok first of all.... I called the pharmacy and was on hold for an hour... I get it it's busy... I didn't even make a comment or gave him an attitude when I was finally on the phone with someone... But why is the person helping me SO MF RUDE!! Like, just because you're busy and SOME people don't understand that... doesn't mean you can project your irritated attitude on me or EVERYONE... ESPECIALLY when I was PATIENTLY waiting for an HOUR to speak to someone...At the end he asked me if I needed anything else.. and before I can finish saying "No thank you" he hung up on me.... I could've been rude too for waiting an hour on the phone.... but no... I chose to be kind bc I'm sure he was stressed out.... Someone needs to give that pharmacy tech a break, some water, some food or some meds... something bc I did not deserve that horrible attitude... He and that service today DESERVED A ONE STAR REVIEW.... But they were having a shitty day... so I won't shit on them even more And I like this Walgreens bc it's so close to my houseMaybe pharmacy manager needs to have some kind of group bonding and empowerment training of some sort bc lack of compassion in healthcare no matter how you're day is going... is messed upYou should especially embrace and appreciate us patients/clients that are showing you kindness during your bad days. Just saying
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February 2023 by Julie G.
How come so many negative reviews? I thought the service was good. They had the items in stock that I wanted so I was happy. It is located in the shopping center with Ross. Walgreens is closer to the street side. Parking was ok. Not a large lot but was able to find a spot.
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June 2022 by Tiffany C.
I never thought I would be coming to Walgreens for my photo needs. In years past, I've had bad experiences with their photos being decent but not the best quality. But recently, the photo products have been great. Maybe the machine has been updated/upgraded. Ever since Costco no longer does in house photo, the quality of their pics has been horrible. There's no way to go in person to reject before payment if needed or to have them adjust to your liking the photo. I've recently been at Walgreens for their 8x10 and it came out so much better than Costco. The color is much more accurate. And, Walgreens often has a free 8x10 offer they email you from time to time. But more recently, I've tried their custom unframed canvases because I have done some acrylic paintings that I did not want to paint again so I can gift them to people. I am simply amazed by the quality of their work. It looks almost identical to the paintings. And the canvas quality is fabulous. It's a very sturdy wooden canvas box w a sturdy metal device for hanging. It is slightly larger than the size that is quoted. Absolutely worth every penny. And sometimes they also email you a code for 70% off on canvases. I appreciate that they allow u to redo the order if you are not satisfied with it. First time, came out a little blurry and staff suggested using a high quality camera as opposed to the phone. Had to come back the next day but was glad I did and they were right. I believe it's Edgar who helped me in the photo department to get my canvas right when I returned. He was so patient to help me and showed me the canvas the second time before securing it to the frame to make sure I was happy with it. It turned out great. I will be back for other canvases and possibly try other photo products. Also love how u can get the canvas on the same day! Super satisfied.
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April 2021 by Shanna Walters-Brown
Covid vaccine very organized and fast
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February 2021 by Mia G.
ZERO STARS. manager is a b***** Don't be rude to the customers because you're mad YOU still working at the walgreens counter at 55. Old rude a** b****
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January 2021 by Oz D.
ZERO STARS: Had two women playing rent-a-cop(older, black haired middle eastern woman and heavy set white, blonde woman, mornig and shift) follow me to the other extreme of the store when I has a basket full of products, that I was going to get ready to pay for. When confronted, they said they were not following me when they clearly were. Spoke to the manager, let her know, but on another occasion, the middle eastern woman came at me again. Put her in her place in front of her boss, and taught her a lesson (she works mornings, in the cosmetic section but is cashier at times as well). TO THE MANAGER: please regulate your wanna be pharmacy cop associates before they bark up the wrong tree and something happens . Step your game up. Walgreens in CV, take this L.
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January 2021 by Robin C.
This ugly incident of abusive customer service took place on Jan 9th at the Castro Valley Walgreen's. I have rarely experienced such condescending attitudes for no reason whatsoever. These two employees with whom I had the misfortune to interact are the embodiment of poor customer service, arrogance, and inappropriate treatment of your fellow man. It started when a product I was shopping for was behind a locked cabinet. Simple, right? I politely asked a tall young woman with dark long hair to please notify the correct store employee to help. Without provocation, she responded in an annoyed tone, asked me in a pointed manner what I wanted, followed up by asking what aisle I wanted assistance on. She then followed up by a wholly inappropriate inquisition into what I was asking for. Luckily it wasn't anything intimate and private like a pregnancy test or anything else of a sensitive nature She very clearly and intentionally delivered to me an unpleasant, unprofessional, and rude customer experience. It's simply not okay to treat people with hostility, rudeness and a general level of unwarranted aggression I encountered this evening. They both ought to be ashamed of themselves. Sadly, expecting these individuals to feel anything close to shame about their behavior is unlikely, non the less I think it's important to state that people deserve better treatment than what I received this evening. After this unpleasant exchange, I walked to where I needed to wait to be met by a clerk to open the cabinet. I waited quite a while and eventually had to return to the check out and ask the check out clerk a second time to call someone for help. The store was not under staffed nor were there many people in line. I was then confronted by another employee who tossed off the line "What can I do for you" and without waiting to hear my answer, rudely crossed my path, stomped to the aisle and once in front of the product asked me in a hostile, pointed manner that was most aggressive, "Do you want one or two!". As he intended, I was jarred and shocked by his hostile, almost violent tone. I froze. He took the opportunity to repeat his question in an exaggerated, slow, condescending, and insulting tone; "Dooooo youuuuu waaaant oooooone or twoooooo?", slowing down his phasing as if I was some kind of imbecile It was most disturbing. I said, "I will take one without the attitude from you please". He then took the item, and instead of handing it to me, he stomped off and took it directly to the check out, which I found strange. This has never happened before. I have never encountered this level of ambush hostility, condescension, and aggression for no reason. Appalling customer service / lack of professionalism. I later went up to him and asked him for his name. He'd turned his badge around to prevent me from seeing his name. He said he was not obligated to share his name. He claimed to be the managing / supervisor on shift, but I would be shocked Walgreen's would have such a menacing person in a position of responsibility. He then had the audacity to attempt to put me on the defensive and make out that I was the aggressor by playing the victim and claiming I was harassing him by asking his name, despite my calm and civil manner. I said he was a coward and left the store. I am disgusted and will be reporting it to upper levels to check if Walgreen's is ok with these people representing them.