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December 2023 by Diego Palacios
Great service.
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October 2022 by Thomas M.
Worst customer experience I have ever had, handsdown. The lady who helped me kept asking so many questions. Questions that aren't even needed to cash a simple paycheck. She even requested to see all my pending transactions in my bank account and my transaction history. I wouldn't recommend this place to anybody. Last time I remembered, usually all you need to provide is an ID and a simple signature on the back of your check? Such a terrible business.
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December 2021 by Irene D.
Very professional and caring people. She always made sure I wan taking care of. Thank you very much for all you've done.
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November 2021 by Chante P.
This place seems shady they need way to much personal information. Instead of keeping it all in the computer they make copies and print them out and so called fax them to a manager to review , who knows where. The whole process makes you feel uneasy. I have gotten may loans before. But this is by far the most sketchiest. Let's hope all goes well. They also said that it was a paperless transaction but had quite a few pages printed with my personal information. They claim they shred it. Let's hope so, as added protection I put a freeze on my credit reports and all my credit cards. I will keep a close eye on my credit report, just to make sure.
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October 2021 by Belle M.
I've been coming to this location for years and the staff is very friendly and very helpful. The hours are perfect and it's never crowded when I come. Give this place a chance they are here to help.
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October 2021 by Colleen L.
The Castro Valley California Check Cashing Store, located at 3105 Castro Valley Bld. is the best check cashing store I have been to in the Bay area!!! What sets this store apart from the others is that all of the staff there are very professional, friendly, patient, and eager to help you get the services you need, and they will go the extra mile to help you meet your financial goals. Kudos To The Management and Staff At Castro Valley California Check Cashing Store!! C. Fisher-London Administrative Specialist Hayward, California
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October 2021 by Martha R.
Great customer service! The staff is very friendly :) I usually stop by this location to get a payday advance and they are very nice. They always make me feel welcomed.
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August 2021 by Jerry E.
Shady business practices. Went to pick up Western Union sent to me, and they collected a bunch of unnecessary information after already being presented with ID and Confirmation (which should've been all that's required per Western Union).
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July 2020 by Basel A.
This is the worst place we can go to send Western Union I just came out of there made me so damn mad first of all waited one hour to be served second of all the lady who's behind the counter she hates her job so much why she's sitting there she can find a better job or she might be one of the franchise owner I think California check cashing should train their employees or a franchise owners how to respect people or how to be helpful for their customers and not to tell them to go somewhere else to send their money I go to this place because it's in my neighborhood if she doesn't like to serve me she should not be in my neighborhood
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June 2020 by Jen K.
Love the staff. Went in, customer did not have face mask on, will not use their services again. It's a shame because I love the staff, very efficient and friendly. I would go in there several times a month but not anymore. Any co. in Castro Valley that doesn't have folks with face masks I will not patron again. Be well.
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April 2020 by Catalin I.
This company should not be able to do business with western union. I been there and the teller was so bad, she didn't want to help me, without any reason. I don't recommend anyone to use this company.
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November 2019 by Vanessa T.
Staff is wonderful! They are so friendly and welcoming. This isn't the most comfortable place to go if you're in a pinch, some of the people are sketchy that come on and out. But the actual staff here, especially the manager are great! Much friendlier than the staff at my normal go to chase! Thank you!
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November 2019 by Anita A.
Came here to send money through western union and if you're sending more than $1,000 anywhere these people act like you're doing something illegal. I'm talking 101 questions , photo copying your ID , looking at you all types of weird . I'm never coming back they've made me feel so uncomfortable . Go to Safeway instead . It's literally 2 minutes away
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October 2018 by C W.
I only need to cash a check. They asked me to fill out a loan form, then get 2 reference, asked many two billions of questions, and took a picture. What is it!! Worst than interview.