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April 2024 by Frank Wagener
Water got in my PODS. Electronics equipment worth tens of thousands of dollars was exposed to high humidity likely, for a month or two. I cannot assess if the equipment is still working or not until I set it all up, which is not possible at this time.I reached out to the company a few days ago and crickets. Now they send me this survey, apparently oblivious to the fact that my equipment and a piece of furniture may be ruined and I wasted several hundred dollars a month, for apx. seven months, paying for their worthless PODS.If you need to store anything of value, use something other than PODS.
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March 2024 by nick pena
Pods was ready to order and quick to get a container out where I needed it.
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January 2024 by Geoff Ihle
It was great. So inexpensive, professional, and effective. Five stars!
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December 2023 by Isaiah 26:3
PODs is a great company. Wonderful drivers/container operators, professional, friendly, the whole experience was fabulous!
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August 2023 by Richard Mattish
Very convenient solution for moving. More expensive than a U-Haul, but the pod is much easier to load since it is ground level and you don't have to drive it yourself. I highly recommend as a good balance between cost and convenience!
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June 2023 by Zaina Alsheshani
Drivers are very rude, timing of shipping was delayed,pick up driver damaged my drive way. I called and informed the company of what happened and was told I would get a compensation for the experience we had. But nothing happened.
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April 2023 by Amber Ritz
Excellent professional customer service from phone reps to drivers. PODS made my move easy and stress free.
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March 2023 by Scott Wilson
Our stuff arrived intact and in the condition we packed it in. Delivery was timely and price was much more affordable than professional movers
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March 2023 by E Garcia
Excellent experience with using PODs. Was dropped off at my house and picked up. Great customer service.
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November 2022 by Chris C.
Customer Service is abhorrent. use a local service if you can. Stay Away!!!
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September 2022 by Kristina M
I would not use this company again. They claim you can manage your orders online, but that is not true. Wait times on the phone can be bad, the agents take a long time to figure out how to make changes to your account, there are mistakes. If you store it, it is hard to gain access; they require 3 business days' notice and you cannot speak to the people who actually run the storage facility, you can only call the main PODS number. It's a good model for moving stuff affordably, but it's poorly managed.
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June 2022 by Monica Culler
My experience with PODS was positive from beginning to end. It was easy to talk with someone on the phone to learn my options and get an initial quote. I called back a few times to change the size of POD and delivery/pick-up dates, which wasn't a problem. My interactions with the drivers were positive, and they were always timely and professional. The ease of not having to drive a large storage truck hundreds of miles or more is well worth the extra cost. My one complaint is that they only offer an 8-foot or 16-foot POD for long-distance moves.
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June 2022 by Kristi Markey
I would not use this company again. They claim you can manage your orders online, but that is not true. Wait times on the phone can be bad, the agents take a long time to figure out how to make changes to your account, there are mistakes. If you store it, it is hard to gain access; they require 3 business days' notice and you cannot speak to the people who actually run the storage facility, you can only call the main PODS number. It's a good model for moving stuff affordably, but it's poorly managed.
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June 2022 by Amanda Tjaden
This was absolutely the worst customer experience I have ever had! after finding out we didn't need the 4 pods they requested we called to cancel the extra 2 pods. At no point did they tell us that would cancel our pick up already scheduled for 2 days later. After talking to the supervisor who just told me it was my fault and not taking ownership we may end up with large legal fees since they cannot get the pods out of the driveway before we close on our house. multiple times they blamed us. AVOID PODS!!! they are the worst company I have ever worked with!!!!
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June 2022 by KC Bonnin
The worst moving experience I've ever had! Poor customer service, everything was fine until it was time to deliver goods. Customer service blatantly lied to me about schedule deliveries not once but twice. I lost out on a few hundred $ for movers I had scheduled to help because my POD was mever scheduled to be delivered like i was told multiple times was. HIGHLY RECOMMEND NOT USING PODS
