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February 2024 by Melanie Cota
Lived here in Castroville for 55 years and this post office will always be my favorite!
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October 2023 by Steven Delenikos
The parking lot has somewhat difficult access and not many spaces. Lots of convenient street parking is a better option.
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August 2023 by Cristina Lippert
I didn't have an appointment but drove to get my passport. The clerk helped me anyway. I had all my paperwork and copies ready so all I did was take MT picture, pay and go. In and out in less than 15 minutes. Only negative is they didn't show me my picture before and I hate it!
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May 2023 by Yiyo A.
Horrible customer service. The lady in the photos is very rude and not friendly at all.
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May 2023 by Wendy Reyes
I have always had great service at the Castroville post office. Everyone has been helpful and polite.
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March 2023 by Mary Espinoza
HORRIBLE CUSTOMER SERVICE!!!!!!!!! The only reason why I sometime still continue to there, is because I live in Castroville and its convenient for me when I'm running late. But every time I go, the lady who wears glasses is extremely rude, not just to me but to everyone. All I needed was for something to get scanned, not only does she refuses to give me a receipt, which at this point I stopped asking for one, but she didn't want to scan my item till SHE wanted too. There was only one person behind me, and yet no. So, I waited until she did. Then she finally scanned it. This service is unacceptable. Going to call customer service and complaint.
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December 2022 by Michelle S.
A big shout out to the ladies, who helped us get our passports taken care of, after we were turned away from Aptos post office with an appointment mind you. Their reason being that my son(16 years old) whom I have guardianship of, needed proof and paperwork of the guardianship. We were turned away and had to reschedule and were greeted by super helpful and super friendly ladies at the Castroville post office, who told us that since he is 16 years old, he is considered an adult when it comes to passport and none of that paperwork that Aptos was requiring was necessary. They did our paperwork and sent us off and even took us before our appointment all with a smile. Thank you so much ladies.
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December 2022 by Armando Porras
Despite all the negative comments, customer service was good. Picked up my package no problem.
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September 2022 by Richard Ponce
I have no complaints with the mail delivery, none. But, I avoid the office at all costs. I have been in there numerous times over the last few years and they have always been consistently rude with others, and myself. I go the the Moss Landing post office where they are very friendly and never have they had an attitude. They have only been courteous. So now the best place to complain is to a regional USPS where there may be more senior management.
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August 2022 by Dolores Lopez
Worst customer service the two women in the front desk are extremely rude for no reason specially the one who shows in the picture that lady is always rude to me for no reason if she doesn’t like her job she should just quit
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June 2022 by Liza Diaz
This is my second time trying to get my daughter passport , I have to reschedule for second time , they were so rude both ladies at the front desk . Coming from Watsonville waist of my time and Gas . Very surprise they are not fired
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June 2022 by Ujwal N.
One of the best service Provided by Ivan. She was fast and friendly. Thanks for your good service.
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May 2022 by Rosalinda Sanchez
I’ve been going a lot to this post office lately and usually I see the same lady working there, I think her name is Carmela and she’s very friendly and professional.
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January 2022 by Medicated M
HORRIBLE STAFF & SERVICE. very rude and unprofessional never experienced someone cuss in a federal establishment. Both women working had horrible attitudes even when attempting to speak with them nicely, i confronted them about said attitude and they proceeded to tell me I was the issue when all I came in for was my mail that the driver doesn’t want to deliver, mind you I greeted them very nicely and was trying to give respect but they couldn’t seem to give any in return !!!!
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November 2021 by Brenda Ramirez
Horrible customer service. The lady there she’s so rude every time I’ve been there. Idk how she’s still working there