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November 2023 by Jet Boy
Had a 9:30 reservation. I arrived at 9:35 I was told they overbooked and that I was out of a truck. See, it's just not me that's affected by this. I had to let go of a crew who depended on working today. You can only do this once to me. I need a professional rent a car company. One that's confident and doesn't need to overbook. This only pisses people off. So then why do it?!?! I won't be back.
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August 2023 by Cynthia Holmes
Awesome place to rent a car Staff is wonderful, Clean And well maintained cars will definitely patronize this business again
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July 2023 by Ken M.
When there was a line at Budget with 50 people waiting and only two agents feeding the line, we looked around at the Dallas/Fort Worth Airport, and found ACE Car Rental. We did not have a reservation thus we didn't have high hopes of getting a car. And though I cannot remember the gentleman's name at the desk, he was kind, considerate, patient, and most of all, he didn't try to upsell us. He asked if we wanted any extras and I did say I wanted Liability. We left the airport in a very nice Nissan Rouge with a total bill of nearly $150 less than Budget. Returning the car to ACE was a snap. I believe the man who did inspect the car was named Travis. He was likewise kind and personable. We will definitely use ACE again on our next visit to Dallas.
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June 2023 by Cheri Y.
Ace in the hole! The only place we rent cars when we go to Palm Springs, California. Excellent Service with the most fun cars. Our Ace in the hole! Highest Recommendations.
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April 2023 by Gayle Ossenkop
This was the best car rental experience in 20 years. Really helpful, friendly, no pressure staff. Quick pick up and delivery and no standing in long lines at the Palm Springs Airport like I did last year. Amazing customer service both ways. Lowest price you'll find in the area on top of everything else. Thanks Ace.
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April 2023 by Celina Williams
I had an excellent experience at ACE. Juan and Tim had spectacular customer service. Pick up and drop off was smooth and quick. We had a check engine light come on, and to be cautious I gave them a call, and they put me in a new vehicle easy-peasy. We will be booking through ACE for future trips. Thanks!
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April 2023 by Michael S.
Great service. Our plane was delayed and they checked in with us and stayed open a bit late (large car rental companies would have just closed and we would have been out of luck). They also sent a shuttle to meet us at the airport.
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March 2023 by John Rabourn
My flight was delayed 1 hour and took long time to get luggage. I called at 2 pm on Sunday 3/19/23 and they were closed. When I booked on line it never said they closed at 2 pm on Sundays.I called customer service and got put on hold twice for 15-20 minutes each time and then I hung up. I had to take a uber.Never do business with Ace Rent a Car!!
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March 2023 by Emily Curtis
Really super friendly and helpful staff. They made the experience easy and smooth, including airport pick up and drop off! Will use again.
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February 2023 by Clyde Andrews
Great experience. I don't rent cars often, but I usually hate the process, especially the "upselling" of add-ons and insurance extras, even though with most people's comprehension and CC insurance, never really necessary. I wish I remember his name, but the guy behind the counter is the owner of this independently owned rental company. We booked via hotwire or priceline (?) walked in and within minutes we were out the door. None of the big guys would have been so easy to work with.
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January 2023 by Danny H.
The worst...don't waste your time the $8 you will save oaky worth it!! This place is so far from the airport the shutttle isn't available until you call then takes 30-45 minutes to pick you up ti just drive another 30 minutes
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November 2022 by David Lewis
All the staff we interacted with was great, first place i've used that didn't hound me on the extras. Drivers to and from airport were kind and informed.
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November 2022 by Bill Bauer
Everything about my experience was excellent. You call they send a minivan to quickly pick you up. Driver was super friendly and knowledgeable - he gave wonderful tips on local dining and recreational options.Office staff was good natured, quick to process me and in minutes I was in a beautiful, clean sedan headed to my hotel.Highly recommended - will use these guys again.
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October 2022 by Grace Shore
Had a great experience renting a car from them during our time in Palm Springs
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August 2022 by louis
Quick shuttle pickup service. Nice clean car. Friendly and helpful staff.