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January 2024 by Mark H.
I wanted to take a moment and recognize a truly outstanding customer service interaction I had with Adrianna on Saturday January 6th. I am perhaps one of the least knowledgeable car parts person out there and I had three issues that needed some insight and guidance so that I could acquire the right items. Adrianna went very much above expectations in helping me to solve my issues and acquire the right parts and achieve the right fixes. Her insight into vehicles is impressive, as was she. Kudos to her and the team at AAP, and thank you for making what could have been a painful process very much less so.
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December 2023 by Dominique Fruchtman
ABOUT THE STORE ITSELF: can't believe the amazing service I got at this location. It's right next to pep boys on date palm right before you get to McDonald's and Baskin-Robbins in that giant shopping center. It's very easy to make a mistake and go into pep boys by mistake. Turns out that they work hand in hand with pep boys because pep boys will install tires but advance Auto parts will sell you everything you need for your vehicle. Things like headlight bulbs and batteries. They even installed the battery for you right in the parking lot. And you get about 20 bucks off for recycling your old battery. Do yourself a favor and don't buy a battery and try to install it yourself. You won't even know what to do with the old battery and you'll lose out on 20 bucks. Plus, recycling.ABOUT THE SERVICE I GOT:Evan was the best! Has customer service skills are amazing.. I have come to expect mediocre customer service whenever I go anywhere I go nowadays so that I'm not disappointed. But this really made my day. The entire transaction took less than 5 minutes and now he's installing my battery while I watch him through the plate glass window. I joined their speed perks program and I will make this place my favorite auto parts store from now on. I should mention that this was on a Sunday. I didn't expect to solve my dead battery situation on a Sunday at all! What a joy to have this taken care of so I can start my week off without having to worry about a dead battery in my car! HIGHLY RECOMMENDED!
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December 2023 by Ari Rosch
This Advance auto Parts is Amazing! Whats makes it so great is the Assistant manager, Unique. She is one of the best part retailers I’ve ever met and is a credit to her profession. The Customer service is Exceptional! Advance Auto parts Date Palm, is the place to go, Thank you Unique for all your help!
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December 2023 by James Miller
The changes since the switch from pep boys not that great. Won’t buy anything at this store ever.
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December 2023 by Eduardo Eddie Mercado
They saved us by having the right battery for my husband's Infin
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November 2023 by Randy Hernandez
I have always like advance auto, the guys are great, but I keep having issues with missing parts when I buy items. So my advice, check your items at the store, before leaving.
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October 2023 by John W.
Unique was absolutely helpful a few weeks ago when I needed new windshield wipers. I went to two other autoparts stores and they could help me and wasted a half days time. I would recommend to anyone to make this your first stop with auto needs.
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September 2023 by Norma Madain-Spring
Great quick customer service. Very knowledgeable and patient.TM-Ariel
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September 2023 by James Sackett
I'd like to thank Carlos... I came in looking for a bottle to clean my convertible top on my car after a storm hit our city .. he was very cool to let me walk out to my car and try out the cleaner on a section of my convertible top before I even bought the bottle I thought rhat was really cool of him to let me do that !! Great store I have bought several items from him including break pads and rotors and again I wanted to thank Carlos
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September 2023 by Fan Ma
Brotha Evan is a fantastic guy. Knowledgeable and friendly. Thank u brotha Evan keep it up
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September 2023 by Mark Sleeper
Carlos Orosco went above and beyond to help me out. Thank u.
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July 2023 by D. J.
I took my car to Advanced Auto Parts on Tuesday when I noticed that my air conditioning was not as cool as it usually is. Visiting the Palm Springs area in the summer month of July, I am not accustomed to the high temperatures in the triple digits and Tuesday was a specifically, hot day. I was so thankful that Carlos sold and helped me to install air conditioning Freon into my Honda Civic for me. He was knowledgeable, patient and completely professional. He took the time to explain what he was doing and went out of his way to help me in 120° weather. He represents a standard of excellence that is missing in most businesses today.Thank you Carlos!
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April 2023 by Wilhuff Tarkin
Helpful and friendly staff. Parts stores are fairly similar, but rare to find people that can make solid recommendations from a knowledgeable standpoint. Would recommend over the various part stores in this immediate area.
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April 2023 by chris wilt
Clean ,friendly
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March 2023 by Sherry Baker
Very helpful staff, friendly and knowledgeable.
